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Product images gets removed from "Images And Videos" after validation alert. #7372

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candia opened this issue Nov 9, 2016 · 7 comments
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Product images gets removed from "Images And Videos" after validation alert. #7372

candia opened this issue Nov 9, 2016 · 7 comments
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bug report Component: Catalog Fixed in 2.2.x The issue has been fixed in 2.2 release line Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release

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@candia
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candia commented Nov 9, 2016

When adding a new product with an image, if a validation error occurs when trying to save the prodcut, the images gets removed from the "Images And Videos" section. If you fix the validation conflict and try to save the product again, an error will occur with "The file "/home/user/www/pub/media/tmp/catalog/product/o/r/pic.png" doesn't exist or not a file"

Preconditions

  1. Magento CE 2.1.2
  2. New Product

Steps to reproduce

  1. Add new product
  2. Add image to product
  3. Force a validation error by using an already used URL Key for the product

Expected result

Magento should remember the image that was added before validation occurred and save the product with the image.

  1. Create product with image

Actual result

  1. The file "/home/user/www/pub/media/tmp/catalog/product/o/r/pic.png" doesn't exist or not a file

I checked the pub/media/tmp and the image was added to the folder, however once I click save and validation is triggered the image gets removed from the pub/media/tmp.
@sevos1984 sevos1984 self-assigned this Nov 14, 2016
@sevos1984
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Internal ticket created MAGETWO-60919. Thanks for reporting

@sevos1984 sevos1984 added the Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development label Nov 14, 2016
@sevos1984 sevos1984 removed their assignment Nov 14, 2016
@Ctucker9233
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I've had this same issue as well.

@carfantasy
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I have the same problem as well.

@magento-engcom-team magento-engcom-team added 2.1.x Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development bug report Component: Catalog Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed labels Sep 11, 2017
@magento-engcom-team magento-engcom-team added Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed and removed Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed labels Oct 4, 2017
@magento-engcom-team
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@candia, thank you for your report.
We've created internal ticket(s) MAGETWO-60919 to track progress on the issue.

@magento-engcom-team magento-engcom-team added 2.2.x Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release labels Oct 11, 2017
@nmalevanec nmalevanec assigned nmalevanec and unassigned nmalevanec Dec 29, 2017
@Rekha-periasamy
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Kindly let me know the fix for this issue.

@magento-engcom-team
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Hi @candia. Thank you for your report.
The issue has been fixed in magento-engcom/magento2ce#1140 by @nmalevanec in 2.2-develop branch
Related commit(s):

The fix will be available with the upcoming 2.2.5 release.

@magento-engcom-team magento-engcom-team added the Fixed in 2.2.x The issue has been fixed in 2.2 release line label Mar 13, 2018
swnsma pushed a commit to swnsma/magento2-1 that referenced this issue Jul 6, 2018
magento#7372: Product images gets removed from "Images And Videos" af…
d866b18 
…ter validation alert.

- Add check for product in case of not initialized product.
@swnsma swnsma mentioned this issue Jul 6, 2018
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4 tasks
@magento-engcom-team
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Hi @candia. Thank you for your report.
The issue has been fixed in #16597 by @swnsma in 2.2-develop branch
Related commit(s):

The fix will be available with the upcoming 2.2.7 release.

@progreg progreg mentioned this issue Nov 9, 2018
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Labels
bug report Component: Catalog Fixed in 2.2.x The issue has been fixed in 2.2 release line Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Reproduced on 2.1.x The issue has been reproduced on latest 2.1 release Reproduced on 2.2.x The issue has been reproduced on latest 2.2 release Reproduced on 2.3.x The issue has been reproduced on latest 2.3 release
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@candia @veloraven @okorshenko @sevos1984 @nmalevanec @carfantasy @Ctucker9233 @Rekha-periasamy @magento-engcom-team