Admin Access denied

[HelenMortensen]

I open the Message icon:
I read the message. Click on the hyperlink at the end of the text and get this message:

Magento Admin
Access denied
Please try to sign out and sign in again.
If you continue to receive this message, please contact the store owner

[rparsi-commer]

@HelenMortensen I'm just an ordinary developer, not with magento team, but I'll try to help.

Try updating the admin credentials and unlocking the admin account.
In examples below I'm assuming the user name for the admin account is admin.
You'll need access to the command line.

First, set the admin account username, email, password, etc.
If the account already exists, then magento2 will update it, so no
risk of duplicated account.

php bin/magento admin:user:create --admin-firstname='name enclosed in single quotes' --admin-lastname='enclosed in single quotes' --admin-email='preferred_email@address.com' --admin-user='admin' --admin-password='password enclosed in single quotes'

Second, run the command to unlock the admin account.
May not be necessary but doesn't hurt.

php bin/magento admin:user:unlock admin

Third, run the command to display the admin backend url.
Not necessary if you already know the correct url, but doesn't hurt.

php bin/magento info:adminuri

Good luck.

[veloraven]

@HelenMortensen thank you for your feedback.
Please, format this issue according to the Issue reporting guidelines: with steps to reproduce, actual result and expected result.
Please, also identify which version of Magento you are running.

[magento-engcom-team]

@HelenMortensen we are closing this issue due to inactivity. If you'd like to update it, please reopen the issue