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"From" email address is always the username configured in admin #8

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nikolakisae opened this issue Mar 17, 2016 · 7 comments
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@nikolakisae
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Using the Sales Representative Sender Email but the username configured in admin is shown as sender.

@srenon
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srenon commented Mar 17, 2016

not sure if I understand your issue.

Normally you would want your from/gmail email address be something like web@[store.com] then the reply-to from the various transactional email would be sales@[store.com], cs@[store.com].. etc. Therefore when a customer reply it will go to the correct department

@nikolakisae
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An example of the Reset your password email
The configured email sender in Magento is Custom 1 web@[store.com]
The details of the email I receive are..
from: Custom 1 xxx@gmail.com
to: Customer Name customeraddress@email.com

is that ok?

@srenon
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srenon commented Mar 17, 2016

Is the reply-to address the same as what entered into "Custom 1"?

@nikolakisae
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there is no reply-to address in the email details

@srenon
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srenon commented Mar 17, 2016

I will add a fix for this shortly

@nikolakisae
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Great!thanks a lot

@msliman
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msliman commented Jan 10, 2018

@srenon @nikolakisae Is that problem fixed, because i still have this problem ?

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