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sidebar_position: 2 | ||
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import UiIcon from '@site/src/components/UiIcon'; | ||
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# Manage Order Details | ||
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In this document, you’ll learn how to find an order’s details page, what information you can find on the order details page, and how to manage some of the order’s details. | ||
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## Open Order’s Details | ||
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To open an order’s details: | ||
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1. Go to Orders. | ||
2. Select one of the orders. | ||
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This opens the order’s details page. | ||
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## Sections of the Order Details Page | ||
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### Order Summary | ||
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The first section of the page shows the summary of the order, including its current status, date created, email, and payment method. | ||
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### Timeline | ||
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This section of the order details page shows a summary of the order’s history. This includes updates to the order’s status, requests for return or exchange, notes, and more. | ||
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### Summary | ||
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This section includes the summary of the items the customer purchased as well as totals related to taxes, shipping, and more. | ||
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### Payment | ||
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This section includes details related to the order’s payments and allows you to capture the authorized payment. | ||
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### Fulfillment | ||
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This section includes details related to the shipping method and fulfillment and allows you to create fulfillment. | ||
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### Customer | ||
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This section includes the customer’s details, including their shipping address. | ||
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## Edit the Shipping Address | ||
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To edit the shipping address used for an order: | ||
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1. Open the order details page. | ||
2. Scroll down to the Customer section. | ||
3. Click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon. | ||
4. Click on Edit Shipping Address from the dropdown. | ||
5. This opens a new window to edit the shipping address. | ||
6. Once you’re done, click on the Save button. | ||
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## Edit Email Address | ||
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To edit the email address associated with an order: | ||
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1. Open the order details page. | ||
2. Scroll down to the Customer section. | ||
3. Click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon. | ||
4. Click on Edit Email Address from the dropdown. | ||
5. This opens a new window to edit the email address. | ||
6. Once you’re done, click on the Save button. | ||
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## Add a Note | ||
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To add a note to an order: | ||
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1. Open the order details page. | ||
2. In the Timeline section, enter the note in the text input. You can also choose emojis by clicking the <UiIcon lightIcon="https://i.imgur.com/UwA7Ljp.png" darkIcon="https://i.imgur.com/9lcr16b.png" alt="emoji" /> icon. | ||
3. Once done, click on the <UiIcon lightIcon="https://i.imgur.com/hH4pKe3.png" darkIcon="https://i.imgur.com/QlvPezL.png" alt="send" /> icon. | ||
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The note will be added and can be seen in the timeline. | ||
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## Delete a Note | ||
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:::caution | ||
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Deleted notes can’t be retrieved. | ||
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::: | ||
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To delete a note in an order: | ||
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1. Open the order details page. | ||
2. In the Timeline section, find the note you want to delete from the timeline. | ||
3. Click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> icon next to the note. | ||
4. Click on Delete from the dropdown. | ||
5. Confirm deleting the note by clicking the “Yes, delete” button in the pop-up. | ||
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## Cancel an Order | ||
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:::warning | ||
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Once an order is canceled it can’t be undone. | ||
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::: | ||
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To cancel an order: | ||
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1. Open the order details page. | ||
2. In the first section showing the order’s number, click on the <UiIcon lightIcon="https://i.imgur.com/1ordBC6.png" darkIcon="https://i.imgur.com/dSwWYBH.png" alt="three dots" /> at the top right. | ||
3. Click on Cancel Order from the dropdown. | ||
4. Confirm canceling the order by clicking the “Yes, confirm” button in the pop-up. |