RT-Extension-Slack

Integration with Slack webhooks

DESCRIPTION

This module is a modified version of Anhdrew's original RT4 intergration with Slack. Since we are already at RT5 version, we need to remove several contraints so that we can install this plugin and use it as well.

The module works with the Mattermost server as well.

RT VERSION

Works with RT 4.2.0 and newer

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::Slack');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::Slack));

Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

CONFIGURATIONS

Edit your /opt/rt4/etc/RT_SiteConfig.pm to include: Set($SlackWebhookURL, "slack-hook-url");

USAGE

Basic scrip use.

Action: User Defined

Add this code to your scrip's "Custom action preparation code":

my $text; 
my $requestor; 
my $ticket = $self->TicketObj; 
my $queue = $ticket->QueueObj; 
my $url = join '', 
	RT->Config->Get('WebPort') == 443 ? 'https' : 'http', 
	'://', 
	RT->Config->Get('WebDomain'), 
	RT->Config->Get('WebPath'), 
	'/Ticket/Display.html?id=', 
	$ticket->Id; 
 
$requestor = $ticket->RequestorAddresses || 'unknown'; 
$text = sprintf('New ticket <%s|#%d> by %s: %s', $url, $ticket->Id, $requestor, $ticket->Subject); 

RT::Extension::Slack::Notify(text => $text); 

The call to RT::Extension::Slack::Notify takes further args to fill the payload.

RT::Extension::Slack::Notify(text => $text, channel => "support-team", username => "Helpdesk"); 

AUTHORS

[Maciek] (http://www.gossamer-threads.com/lists/rt/users/128413#128413)
Andrew Wippler Michal Cech

LICENSE AND COPYRIGHT

The MIT License (MIT)

Copyright (c) 2015 Andrew Wippler

Permission is hereby granted, free of charge, to any person obtaining a
copy of this software and associated documentation files (the
"Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish,
distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to
the following conditions:

The above copyright notice and this permission notice shall be included
in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.