Bug report tool not generating the zip file on desktop

[franky920920]

Microsoft PowerToys version

0.43.0

Running as admin

• Yes

Area(s) with issue?

General

Steps to reproduce

1. Right-click on the tray icon and click Report Bug.
2. The message box "Bug report .zip file has been created on your desktop" appears, the OK button clicked.

✔️ Expected Behavior

The bug report .zip file should be created on the desktop.

❌ Actual Behavior

There is no file created on the desktop. (Shell location: shell:desktop)

Other Software

Windows version: Windows 11 build 22000.120

[dedavis6797]

@franky920920 thanks for reporting this! Can you verify that this only happens with v0.43.0? If you re-install v0.41.4, is the issue still there?

[franky920920]

Can you verify that this only happens with v0.43.0?

@dedavis6797 Nope. v0.41.4 get the same issue. Screenshot attached.
Update: My Windows has update to Windows 11 build 22000.132. The issue still occurred on both v0.43.0 and 0.41.4

[jaimecbernardo]

I've just tested it out on Windows 11 and it generated the zip file. It's named something like PowerToysReport_{timestamp}.zip.
Might this have something to do with the Unicode path? Can you please share the full path for your Desktop?

[franky920920]

@jaimecbernardo Sure, this is my full desktop path:
C:\Users\frank\OneDrive\桌面

[mykhailopylyp]

I believe it is a known issue. We created an issue https://github.com/kuba--/zip/issues/156 to address it.

@franky920920

• Go to C:\Program Files\PowerToys\Tools
• Run BugReportTool.exe
• Post a screenshot of the terminal

[franky920920]

@mykhailopylyp Here you go!

BTW, If a zip error happen , I believe there should be an try-catch statement to handle it and prompt a error message.

[mykhailopylyp]

@franky920920
Thank you for following up! As a workaround try the following steps

• Go to C:\Program Files\PowerToys\Tools
• Run BugReportTool.exe {a path where bug report should be generated}. Make sure the passed path contains only ASCII characters(try Latin letters)
• Check if a bug report is generated in the passed folder

Let us know if it works for you

[franky920920]

@mykhailopylyp Yes. This workaround works! See screenshot below:

[mykhailopylyp]

Blocked by https://github.com/kuba--/zip/issues/156

[franky920920]

@mykhailopylyp According to https://github.com/kuba--/zip/issues/156#issuecomment-907109766 the blocked issue has been resolved so I believe this issue could be processed.

[crutkas]

Fixed in 0.47

[incansvl]

I was having the problem with the Bug reporter tool not running in v0.49.1. Bug ID #14270 is mine.

I tried running the tool manually from the installation folders as recommended above, and it works correctly.

Note-

On this machine I have PT installed in C:\Program Files\Microsoft\PowerToys not the default location. Could this be the cause of the UI failing to find + execute the bug reporter? (i.e. a default pathname hard coded somewhere, and the real PT install location is not being pushed onto the PATH at run time?

[SugarSpikes]

I still have this same problem. It works if I run the actual tool in the installation folder, but not if I use the icon in the system tray menu.