Power Toys Install Failed

[ssbajaj]

Microsoft PowerToys version

0.45.0

Running as admin

• Yes

Area(s) with issue?

Installer

Steps to reproduce

I had the earlier version of PowerToys installed and when I used the update option to upgrade, the install failed. When I rebooted my computer, the older version was gone. I downloaded the installer from GIT but it is not working. The install launches, presents the first dialog box and then disappears.

✔️ Expected Behavior

PowerToys to be upgraded to latest version.

❌ Actual Behavior

The install launches, presents the first dialog box and then disappears.

Other Software

No response

[jaimecbernardo]

Hi @ssbajaj,
Could you please share the following files from %localappdata%\Microsoft\PowerToys\ in a GitHub comment?

• powertoys-bootstrapper-exe-0.45.0.log
• powertoys-bootstrapper-msi-0.45.0.log

The ones from the previous version you had installed might also prove useful.

[ssbajaj]

Thanks Jaime. I've attached both sets of files. After the upgrade to 0.45.0 failed, I tried to reinstall 0.43.0. But that didn't work either. I do have log files for the earlier versions that were successfully installed in case you need them.

powertoys-bootstrapper-exe-0.45.0.log
powertoys-bootstrapper-msi-0.45.0.log
powertoys-bootstrapper-exe-0.43.0.log
powertoys-bootstrapper-msi-0.43.0.log

[jaimecbernardo]

Hi @ssbajaj,
From the logs, it seems that there are some restrictions in your system that are not allowing the installer to run:

=== Verbose logging started: 9/6/2021  8:27:04  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\ss_ba\Downloads\PowerToysSetup-0.45.0-x64.exe ===
MSI (c) (7C:4C) [08:27:04:062]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (7C:4C) [08:27:04:062]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (7C:98) [08:27:04:102]: Resetting cached policy values
MSI (c) (7C:98) [08:27:04:102]: Machine policy value 'Debug' is 0
MSI (c) (7C:98) [08:27:04:102]: ******* RunEngine:
           ******* Product: C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (7C:98) [08:27:04:990]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (7C:98) [08:27:04:998]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (c) (7C:98) [08:27:04:998]: Access database with Impersonation
MSI (c) (7C:98) [08:27:05:006]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi' against software restriction policy
MSI (c) (7C:98) [08:27:05:006]: SOFTWARE RESTRICTION POLICY: C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi has a digital signature
MSI (c) (7C:98) [08:27:05:089]: SOFTWARE RESTRICTION POLICY: C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi is not permitted to run at the 'unrestricted' authorization level.
MSI (c) (7C:98) [08:27:05:089]: SOFTWARE RESTRICTION POLICY: C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi was disallowed because a required certificate in its digital signature has been revoked by its issuer (status = 0x800B010C). The returned execution level was 0
MSI (c) (7C:98) [08:27:05:089]: The installation of C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi is not permitted by software restriction policy. The Windows Installer only allows installation of unrestricted items. The authorization level returned by software restriction policy was 0x0 (status return 0x800b010c).

MSI (c) (7C:98) [08:27:05:089]: Note: 1: 1718 2: C:\Users\ss_ba\AppData\Local\Temp\PowerToysBootstrappedInstaller-0.45.0.0.msi 
MSI (c) (7C:98) [08:27:05:089]: MainEngineThread is returning 1625
=== Verbose logging stopped: 9/6/2021  8:27:05 ===

How about trying to run the installer with Admniistrator rights?
Right-click the installer and select Run as administrator.

[ssbajaj]

Hi Jaime,

Thanks. I tried running this as administrator but received a User Account Control error stating that the Administrator has blocked me from running this. The account I was running this from does have Adminstrator privileges. Never had this issue with any prior version of PowerToys or other software.

What can I do to override that message?

Thanks!

[franky920920]

@ssbajaj It seems like your administrator restricted you from install software by device policy.
Is this device owned by you or it's an organization's device.
If it is an organization's device, contact your IT department for more infomation.
If not, try steps on https://support.solarwinds.com/SuccessCenter/s/article/User-installations-are-disabled-via-policy-on-the-machine?language=en_US to see if this resolve the issue.

[jaimecbernardo]

You can also try extracting the msi from the installer .exe through --extract_msi and checking if the running the msi gives some more useful information.
https://github.com/microsoft/PowerToys/wiki/Installer-arguments-for-exe

[ssbajaj]

Thanks. I am the Administrator for Account 1 so don't know why this wasn't working. I set up a new Admin account (Account 2) on my computer and ran the same installer from that account. Somehow that worked and also allowed me to install to my Account 1. However, I still can't run the program in Admin mode in Account 1.

[franky920920]

@ssbajaj So this seems like a Windows related issue but not PowerToys.

[jaimecbernardo]

@ssbajaj , what happened when you did this?

You can also try extracting the msi from the installer .exe through --extract_msi and checking if the running the msi gives some more useful information.
https://github.com/microsoft/PowerToys/wiki/Installer-arguments-for-exe

[ssbajaj]

@jaimecbernardo and @franky920920 . I think PowerToys threw off my Windowss configuration settings. I was able to fix the Windows configuration settings by following the instructions on https://thegeekpage.com/error-1625-installation-forbidden-by-system-policy/. I followed steps 1 - 4 but not 5. Not sure what step did the trick. Before pursuing the fix, I was getting the same 1625 error when trying to install Visual Studio 2019.

I really think there is a bug in the upgrade install process in PowerToys 0.45. Before trying that upgrade and receiving the error that lead me to open this thread, everything was working fine on my machine.

Thanks for your assistance with this. I really appreciate it.

[jaimecbernardo]

Thanks for the feedback @ssbajaj .
This is helpful information in case we end up having more users with the same problem.