Installation does not complete

[benhur2407]

Microsoft PowerToys version

0.80.0

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

General

Steps to reproduce

PowerToysReport_2024-04-08-18-56-52.zip

✔️ Expected Behavior

Installation completed

❌ Actual Behavior

Installation starts but installation screen disappears and then nothing happens.

Other Software

No response

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[benhur2407]

Problem lies with the fact the My Documents folder is on a network drive. On previous versions, this did not cause any problem.

[jaimecbernardo]

From the logs:
"Invalid Drive: V:"
"PersonalFolder = V:\Mes Documents"

On 0.80 we are installing files there for DSC. Perhaps we can make those non vital and check if that works? 🤔

[jaimecbernardo]

@benhur2407 ,
Can you please try out https://github.com/jaimecbernardo/PowerToys/releases/tag/v0.0.1-test-issue-32341 ?
That's a locally built (non signed) installed that marks the dsc files we're saving in "My Documents" as not vital.
Can you please uninstall your current PowerToys installation and install this one to verify if it solves your issue?
Would be good if we could try this out in time for the hotfix that we'll be releasing soon.
Thanks, in advance.
/needinfo

[benhur2407]

I tried the proposed installer and it works like a charm. Looking forward for this change in 0.81 Release. Thanks.

[jaimecbernardo]

Thanks for verifying!

[htcfreek]

Is this fix committed then?

[jaimecbernardo]

Yes, We'll be releasing it in a 0.80.1 hotfix in the next few days.

[benhur2407]

Tank you very much for taking care of this so promptly.

[JessePeden]

0.80.1 did not fix this issue.

[benhur2407]

I concur. Issue is still present in 0.80.1

[jaimecbernardo]

Ah, before you were trying to use the user installer and now it's the machine installer? 🤔 Wonder if that's the issue.

[htcfreek]

What's "Eigene Dateien"?
This one is looking weird.
Can we please get the installer logs from 0.80.1 that you're getting?

It is the German word for the "My Documents" folder (C:\Users\%Username%\My Documemts) on Win XP. That's indeed weird.

[benhur2407]

Just tried the user installer and I get the same error. See attached log.

powertoys-bootstrapper-msi-0.80.1_20240412131423_001_PowerToysUserSetup_0.80.1_x64.msi.log

[dkeitzel]

What's "Eigene Dateien"?
This one is looking weird.
Can we please get the installer logs from 0.80.1 that you're getting?

As @htcfreek said, it's the german 'My Documents' equivalent. That folder resides on a network share. Here are the two log files with some redacted personal information:

powertoys-bootstrapper-msi-0.80.1_20240412063729.log
powertoys-bootstrapper-msi-0.80.1_20240412063729_001_PowerToysSetup_0.80.1_x64.msi.log

[htcfreek]

What's "Eigene Dateien"?
This one is looking weird.
Can we please get the installer logs from 0.80.1 that you're getting?

As @htcfreek said, it's the german 'My Documents' equivalent. That folder resides on a network share. Here are the two log files with some redacted personal information:

powertoys-bootstrapper-msi-0.80.1_20240412063729.log
powertoys-bootstrapper-msi-0.80.1_20240412063729_001_PowerToysSetup_0.80.1_x64.msi.log

I did not check the logs. But that sounds like a problem with folder redirection.

[dkeitzel]

I did not check the logs. But that sounds like a problem with folder redirection.

Thinking the same. I have active folder redirections for various user shell folders that point to network shares. For example:

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal =      \\$REMOTE\Benutzer\$USER\Eigene Dateien
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal = \\$REMOTE\Benutzer\$USER\Eigene Dateien

[2CmPw6]

I too am getting issues since v0.79.0, same issue, My Documents is mapped to a network drive/mount. v0.80.1 did not resolve the problem for me.

[yuyoyuppe]

Hey @dkeitzel, I'm trying to reproduce the issue locally on my Windows 11 VM machine and I wonder how you did your setup.

What I did:

• created an admin user "Aaron" and changed the same registry entries as you've posted to \\tsclient\P\aaron_home
• launched PowerToys user installer

However, I'm getting the following error:

Not sure why the dot is being appended 🤔

[dkeitzel]

Hi @yuyoyuppe. Not sure either. What I can say is that I'm not an admin on my maschine. Furthermore I'm running Windows 10 Enterprise, not Windows 11. I also did not use the user installer, but the normal "system" one.

I assume the user has access to that share?

[2CmPw6]

Hi @yuyoyuppe, not sure if this helps...

I'm using Window 10, in Explorer, mount a Network share as a Drive (J: in my case), view the properties of My Documents folder and select the "Location" tab and "Move" the folder to the Mounted drive (or sub-dir on the mount).

Attempt to install an update >0.79.0, either from the PowerToys Admin panel or via the MSI directly (the latter will/should display a drive error)

HTH

[jaimecbernardo]

We've figured out how to fix this for machine installer. #32691
Still looking for a fix for user install while still being able to install the DSC module.

[2CmPw6]

I've just been notified of an update to 0.81.0 and can confirm that the update went smoothly! Thanks for sorting the issue, really appreciate the effort and time you devs put into the PowerToys project and bug fixes!

[jaimecbernardo]

Thanks for the feedback!
For everyone who still has issues with the user install, the current workaround is to uninstall the user scope installation and to install with the machine scope installer instead.

[htcfreek]

This was released wit v0.82.0.