Cannot start WSL, error Wsl/0x8007041d

[Dr-Pe]

Windows Version

Microsoft Windows [Versión 10.0.19045.3803]

WSL Version

2.0.14.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.133.1-1

Distro Version

No response

Other Software

No response

Repro Steps

Try to execute any wsl command, such as wsl -l, wsl --install, etc.

I tried to reinstall everything so now I don't have any distribution installed either because wsl --install doesn't work.

Expected Behavior

It depends on the command (i.e.: install default distribution when the input is wsl --install).

Actual Behavior

The terminal prints "El servicio no respondió a tiempo a la solicitud de inicio o de control. Error code: Wsl/0x8007041d".
I think the english version would say "The service did not respond to the start or control request in a timely fashion" or something like that.

Diagnostic Logs

WslLogs-2023-12-14_15-27-27.zip

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[OneBlue]

/logs

[Dr-Pe]

Sorry, I should've done it before.
Done!

WslLogs-2023-12-14_15-27-27.zip

[OneBlue]

Thank you @Dr-Pe. Looking at the logs it looks like something is going wrong during an upgrade.

Can you try to run as administrator:

• reg.exe add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Lxss\MSI /t REG_SZ /v UpgradeLogFile /d C:\wsl-upgrade.txt /f
• wsl.exe echo test

And share the content of the C:\wsl-upgrade.txt file ?

[Dr-Pe]

The first one returns success, but when I run wsl.exe echo test it gives me "server execution failed" (Error code: Wsl/CallMsi/0x80080005) and no .txt file is created.

[OneBlue]

The first one returns success, but when I run wsl.exe echo test it gives me "server execution failed" (Error code: Wsl/CallMsi/0x80080005) and no .txt file is created.

Interesting. Can you capture /logs when that happens ? This is not expected

[Dr-Pe]

The first one returns success, but when I run wsl.exe echo test it gives me "server execution failed" (Error code: Wsl/CallMsi/0x80080005) and no .txt file is created.

Interesting. Can you capture /logs when that happens ? This is not expected

Ok:
WslLogs-2023-12-14_23-35-36.zip

[OneBlue]

Interesting, it looks like the installer service is crashing but I'm not seeing any logs from it.

Can you try to follow [11) Reporting a WSL process crash
]https://github.com/microsoft/WSL/blob/master/CONTRIBUTING.md#11-reporting-a-wsl-process-crash) and see if any crash dump is generate ?

While you're collecting crash dumps, can you also try to run (elevated cmd.exe):

sc.exe start wslinstaller

and see if that generates a crash ?

[Dr-Pe]

Interesting, it looks like the installer service is crashing but I'm not seeing any logs from it.

Can you try to follow [11) Reporting a WSL process crash ]https://github.com/microsoft/WSL/blob/master/CONTRIBUTING.md#11-reporting-a-wsl-process-crash) and see if any crash dump is generate ?

While you're collecting crash dumps, can you also try to run (elevated cmd.exe):

sc.exe start wslinstaller

and see if that generates a crash ?

Running sc.exe start wslinstaller returns "an instance of this service is already running" (error 1056) and these logs:
WslLogs-2023-12-15_19-09-55.zip

[OneBlue]

Running sc.exe start wslinstaller returns "an instance of this service is already running" (error 1056) and these logs: WslLogs-2023-12-15_19-09-55.zip

Thank you ! Sadly our script isn't up to date and doesn't automatically dump wslinstaller.exe.

Can you follow these instructions and share a dump of wslinstaller.exe ?

[Dr-Pe]

Running sc.exe start wslinstaller returns "an instance of this service is already running" (error 1056) and these logs: WslLogs-2023-12-15_19-09-55.zip

Thank you ! Sadly our script isn't up to date and doesn't automatically dump wslinstaller.exe.

Can you follow these instructions and share a dump of wslinstaller.exe ?

wslinstaller.zip

[OneBlue]

Thank you. In the dump I can see that wslinstaller.exe is behaving normally so something else must be causing this. We probably need COM logs. I'll get back to you on how to collect them.

[OneBlue]

Actually having a deeper look, it looks like the service might be stuck exiting. Do you have any wsl.exe processes running that could be talking to wslinstaller ?

[Dr-Pe]

Actually having a deeper look, it looks like the service might be stuck exiting. Do you have any wsl.exe processes running that could be talking to wslinstaller ?

Firstly, there wasn't any wsl.exe process running. Then I ran wsl on the command prompt and two wsl.exe processes spawned but exited with "update failed" (exit code: 1603, error code: Wsl/CallMsi/E_ABORT). Now there's not wsl or wslinstaller process running.

[OneBlue]

Firstly, there wasn't any wsl.exe process running. Then I ran wsl on the command prompt and two wsl.exe processes spawned but exited with "update failed" (exit code: 1603, error code: Wsl/CallMsi/E_ABORT). Now there's not wsl or wslinstaller process running.

Does manually installing the MSI package solve the issue ?

[Dr-Pe]

Firstly, there wasn't any wsl.exe process running. Then I ran wsl on the command prompt and two wsl.exe processes spawned but exited with "update failed" (exit code: 1603, error code: Wsl/CallMsi/E_ABORT). Now there's not wsl or wslinstaller process running.

Does manually installing the MSI package solve the issue ?

Now I get the same error I was getting at the beginning (Error code: Wsl/0x8007041d).
Here are the dumps:
WslLogs-2023-12-22_18-27-48.zip

[OneBlue]

Now I get the same error I was getting at the beginning (Error code: Wsl/0x8007041d). Here are the dumps: WslLogs-2023-12-22_18-27-48.zip

Hmm this is very surprising. Let's try something else: What if you completely uninstall and then only install the above MSI package ?

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