FAQ

I can’t install the plugin, the plugin is displayed incorrectly

Please temporarily enable the WordPress Debug Mode. Edit your wp-config.php and set the constants WP_DEBUG and WP_DEBUG_LOG to true and try it again. When the plugin triggers an error, WordPress will log the error to the log file /wp-content/debug.log. Please check this file for errors. When done, don’t forget to turn off the WordPress debug mode by setting the two constants WP_DEBUG and WP_DEBUG_LOG back to false.

I get a white screen when opening …

Most of the time a white screen means a PHP error. Because PHP won’t show error messages on default for security reasons, the page is white. Please turn on the WordPress Debug Mode to turn on PHP error messages (see previous answer).

Mollie payment gateways aren’t displayed in my checkout

• Please go to WooCommerce -> Settings -> Payments in your WordPress admin and scroll down to the Mollie settings section.
• Check which payment gateways are disabled.
• Go to the specific payment gateway settings page to find out why the payment gateway is disabled.

The order status is not getting updated after successfully completing the payment

• Please check the Mollie log file located in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs for debug info. Please search for the correct order number and check if Mollie has called the shop Webhook to report the payment status.
• Do you have maintenance mode enabled? Please make sure to whitelist the ‘wc-api’ endpoint otherwise Mollie can’t report the payment status to your website.
• Please check your Mollie dashboard to check if there are failed webhook reports. Mollie tried to report the payment status to your website but something went wrong.
• Contact info@mollie.com with your Mollie partner ID and the order number. We can investigate the specific payment and check whether Mollie successfully reported the payment state to your webshop.

The order status is not getting updated after successfully completing the payment

• Please check the Mollie log file located in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs for debug info. Please search for the correct order number and check if Mollie has called the shop Webhook to report the payment status.
• Do you have maintenance mode enabled? Please make sure to whitelist the ‘wc-api’ endpoint otherwise Mollie can’t report the payment status to your website.
• Please check your Mollie dashboard to check if there are failed webhook reports. Mollie tried to report the payment status to your website but something went wrong.
• Contact info@mollie.com with your Mollie partner ID and the order number. We can investigate the specific payment and check whether Mollie successfully reported the payment state to your webshop.

Can I add payment fees to payment methods?

Yes, Mollie Payments for WooCommerce includes a feature to add fees that can be individually configured per gateway.

Can I set up payment methods to show based on customers country?

Yes, you can with Mollie Payments for WooCommerce plugin. Every payment method has a sell to a specific countries option.

Why do orders with payment method BankTransfer and Direct Debit get the status ‘on-hold’?

These payment methods take longer than a few hours to complete. The order status is set to ‘on-hold’ to prevent the WooCommerce setting ‘Hold stock (minutes)’ (inventory options) will cancel the order. The order stock is also reduced to reserve stock for these orders. The stock is restored if the payment fails or is cancelled. You can change the initial order status for these payment methods on their setting page.

How to customize icons on Mollie gateway?

Default:

Move icon to left:

#payment .payment_methods li img
{
float:left;
margin: 0 .5em 0 0 ;
} 

Icon between radio button and label:

.mollie-gateway-icon {
  width: 32px;
  vertical-align: top;
  float:left
}

#payment .payment_methods li img {
float:left;
margin: 0 .5em 0 0 ;
}

#payment .payment_methods>.wc_payment_method>label::before {
  float:left;
}

Move icon next to the text:

#payment .payment_methods li img{
  float:none;
  margin-left:1em;
  display:inline;
}
//this will move the credit card icon selector images
#payment .payment_methods li svg{
  float:none !important;
  margin-left:1em;
  display:inline;
}

What is the minimum and maximum amount per payment method?

Every payment method has its own minimum and maximum amount. Banks decide what this amount is. A payment using a credit card or a SEPA transaction carries risks, due to possible fraud, chargebacks and withdrawals. Therefore, we created a limit for these payment methods.

Note that the surcharge fee is added to that amount when it is enabled.

How to find the status report in WooCommerce?

To view your System Status report:

1. Go to: WooCommerce > Status.
2. Troubleshoot using the info below, before opening a ticket at Woo Support.
3. Select Get System Report and copy/paste it into your Support Ticket, if you’re still having issues. The information included will help our support team narrow down the issue much quicker.

Source:

Understanding the WooCommerce System Status Report

How to find the WooCommerce Mollie log files?

To access the WooCommerce Mollie log files:

1. Go to WooCommerce > Status > Logs
2. Choose a log file by selecting a date from the drop-down labeled mollie-payments-for-woocommerce
3. Click View

How can I send a payment link for unpaid orders?

Orders that are “Pending payment” can be paid for through the payment link.

As the shop manager:

1. Go to: WooCommerce > Orders.

2. Go to Order with Pending Payment status

Use the Order Actions dropdown to Email invoice / order details to the customer with payment instructions.

I have a different question about this plugin

Please contact info@mollie.com with your Mollie partner ID, please describe your problem as detailed as possible. Include screenshots where appropriate.

Where possible, also include the Mollie log file. You can find the Mollie log files in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs.