Error generating thumbnail PursaSlicer MacOS

[jvcjbl]

This is the error I'm facing when I'm trying to generate a thumbnail on MacOS PursaSlicer. I was facing a permission error but I figured that out thanks to a member on the Facebook Group. I'm hoping someone on here can help me figure this out as it's the only issue I'm facing with PrusaSlicer thus far. Cheers!

[mriscoc]

Check if you have installed Python 3.x version, usually Pillow library is installed by default in Python 3.x if not, install Pillow library:

pip install Pillow

with proper permissions. Update your Python version.

https://www.geeksforgeeks.org/how-to-install-pillow-on-macos/

[jvcjbl]

This rectified the issue with that. Maybe I'd suggest adding a note to the in the WiKi for MAC as I'm probably not the only one with this issue.

[jvcjbl]

ezyzip.zip
Here is just something random I sliced in PrusaSlicer with the thumbnail scripts. I think I'm going to have to ask in the other forum as this is the script for generating thumbnails and print previews which your firmware doesn't support. Maybe you still have an idea what's going on?

[mriscoc]

This firmware supports only a preview thumbnail of 230x180

[jvcjbl]

I'm aware... that's why I said that I may have to ask in that group as theirs shows a 50x50 thumbnail and a 180x180 preview. It was working flawlessly and then stopped when I added the SL1 as I've said. No clue why it won't work anymore when it was working perfectly. I couldn't get it to work with your firmware which is what I posed about initially but I fixed it. I switched back to their firmware as it seems to work more reliably with my printer for whatever reason and was having similar issues with PursaSlicer and my printer. Thanks for your time

[leydonhd]

i have done like you said.....the problem persist...tell me the same message as in photo

[mriscoc]

You have a different issue, but I think that it is not firmware related, maybe it could be better to ask for help at the Prusa forum.