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Automatically redeliver messages sent to holding pen when there's a single guess #4990

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garethrees opened this issue Dec 4, 2018 · 4 comments · Fixed by #7790
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enhancement Adds new functionality f:admin reduce-admin Reduce issues coming to us in the first place

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@garethrees
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Extracted from #4584.

If there's a single guess, we can be reasonably confident that the message will go to the right place.

We'll want to be sure that this auto-delivery is recorded as an event.

@garethrees garethrees added 0 - backlog enhancement Adds new functionality f:admin reduce-admin Reduce issues coming to us in the first place labels Dec 4, 2018
@garethrees garethrees added this to the Holding Pen Redirection milestone Dec 4, 2018
@RichardTaylor
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We'll want to be sure that this auto-delivery is recorded as an event.

Perhaps an email to the team/support address could be generated, maybe for each event, or perhaps as a daily digest, reporting what had been done. Such an email could contain enough material to sense-check the re-delivery.

I suspect the "guesses" are sufficiently good, especially when there is only one, this wouldn't be needed though.

@RichardTaylor

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@FOIMonkey

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@garethrees
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garethrees commented Sep 23, 2022

Perhaps an email to the team/support address could be generated, maybe for each event, or perhaps as a daily digest, reporting what had been done.

Out of scope for the initial pass at this. Let's ticket that up if we start seeing problems reported from single-guess automatic delivery.

Can we add if the there's a header like X-Delivered-Suffix: -nnnnnn-xxxxxxxxx

That should be added to the "guessing" mechanism (#5988) so out of scope for this issue.

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enhancement Adds new functionality f:admin reduce-admin Reduce issues coming to us in the first place
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