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[#1782] Help us CTA from delivery error message #8000

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merged 1 commit into from
Nov 10, 2023

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garethrees
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Finding contact details can take a fair amount of work. Users are often happy to help, but the only signpost we have for this is when submitting the classification. They might not have time to source a new address there and then – and the form itself could be improved – but a reminder for them and other users viewing the requests might help distribute some of this work to the community.

Fixes #1782.

Public Request:

Screenshot 2023-11-08 at 20 41 37

Private Request:

Screenshot 2023-11-09 at 09 53 55

@HelenWDTK
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Love this.

@garethrees garethrees marked this pull request as ready for review November 9, 2023 11:39
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Haven't run but should be better than what we currently have. Would be good to open a ticket to link the delivery error report to the change request. Could we use the case reference email subject some how.

@garethrees
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Would be good to open a ticket to link the delivery error report to the change request.

Done! #8004

Finding contact details can take a fair amount of work. Users are often
happy to help, but the only signpost we have for this is when submitting
the classification. They might not have time to source a new address
there and then – and the form itself could be improved – but a reminder
for them and other users viewing the requests might help distribute some
of this work to the community.

Fixes #1782.
@garethrees garethrees force-pushed the 1782-help-find-contact-emails branch from 3dc355e to 70974a0 Compare November 10, 2023 10:27
@garethrees garethrees merged commit 83a517c into develop Nov 10, 2023
5 of 6 checks passed
@garethrees garethrees deleted the 1782-help-find-contact-emails branch November 10, 2023 10:28
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Encourage users to find new email addresses for bodies themselves in case of errors/bounces
3 participants