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Update timescales for the ICO to respond to a complaint #1942

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Update timescales for the ICO to respond to a complaint #1942

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11 changes: 7 additions & 4 deletions lib/views/help/no_response.html.erb
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Original file line number Diff line number Diff line change
Expand Up @@ -45,10 +45,13 @@
</p>

<p>
The ICO typically takes around 3 to 7 days to process this type of
complaint. If your complaint is valid, the ICO will write to the
authority and tell them to provide you with a response within 10
working days.
The ICO will contact you within no more than 30 working days to
provide a case reference number, and will assign your complaint to
a case officer as soon as possible. They aim to resolve 90% of
FOI complaints within six months, and 99% within twelve months.
If your complaint is valid, the ICO will write to the
authority and tell them to provide you with a response within 35
calendar days.
</p>

<p>
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