Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Update help.rst #72

Merged
merged 2 commits into from
Sep 10, 2024
Merged

Update help.rst #72

Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
9ef35cb
Update help.rst updated to point to new JSM help center
lhelms2 Sep 9, 2024
fa9cf4a
Update help.rst updated name of JSM tool
lhelms2 Sep 10, 2024
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
25 changes: 24 additions & 1 deletion docs/source/help.rst
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -6,9 +6,26 @@ Getting Help
General Resource Support
---------------------------

Go to the `NCSA Help Portal <http://help.ncsa.illinois.edu>`_ for assistance with any questions or issues not answered by the documentation. Powered by Jira Service Manager (JSM), in this new portal you can:

- Search knowledge base articles to resolve common issues faster.
- Submit help request tickets.
- Monitor the status of your tickets.
- Respond to NCSA staff as they work to resolve your tickets.

Refer to the `JSM User Job Aid <https://docs.ncsa.illinois.edu/en/latest/_static/JSMUsersJobAid.pdf>`_ for information on how to navigate the portal.

.. raw:: html

<p>For questions or issues you encounter while using Nightingale, <b>submit a support request</b> by emailing <a href="mailto:help@ncsa.illinois.edu?subject=Nightingale: ">help@ncsa.illinois.edu</a>. Your email will initiate a ticket that NCSA staff will use to help you.</p>
<p>The <a href="http://help.ncsa.illinois.edu">NCSA Help Portal</a> is the preferred method to submit requests. However, if you run into problems using it, you can still email <a href="mailto:help@ncsa.illinois.edu?subject=Nightingale: ">help@ncsa.illinois.edu</a> for support. Expand the following section for guidelines on sending email requests so that NCSA staff can efficiently address them.</p>

Email Support Request Guidelines
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

.. raw:: html

<details>
<summary><a><b>Email support request guidelines</b> <i>(click to expand/collapse)</i></a></summary>

**To help NCSA staff efficiently address your request, in your initial email, please include:**

Expand All @@ -30,6 +47,12 @@ General Resource Support

You will receive email correspondence as your ticket is worked on, please respond to any questions that are asked.

.. raw:: html

</details>

|

Consulting Services
------------------------

Expand Down