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The client has deleted data on the server instead of synchronizing it. #2913

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IMEIICCID opened this issue Feb 8, 2021 · 2 comments
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@IMEIICCID
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IMEIICCID commented Feb 8, 2021

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Due to a mistake I destroyed my MacOSX System :-(
Luckily I had a Time Machine Backup :-)

This backup was a couple of weeks old and with it I could restore my system to 100%.
Bad News! The Nextcloud Client did delete files on the server, which where not in the client directory (MacOSX) ,
instead of sync this files.

Expected behaviour

The client should syncronize all existing data on the server to the client.

Actual behaviour

The client has deleted data on the server instead of synchronizing it.

Steps to reproduce

  1. Restore a MacOS System from a Time Machine Backup than you will see the mess
  2. The sync folder in the Time Machine backup should have fewer folders than the current one on the server.

Client configuration

Client version: Nextcloud Desktop-Client Version 3.1.0

Operating system:

OS language: MacOSX 10.12.6 Sierra

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From Nextcloud or distro) (Linux only):

Installation path of client: Standard

Server configuration

Nextcloud version: Synology Server Nextcloud 20.0.4.

Storage backend (external storage):

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

  1. Client logfile:

https://www.dropbox.com/s/bdlrwg5j5au0jhg/client.zip?dl=0

Since 3.1: Under the "General" settings, you can click on "Create Debug Archive ..." to pick the location of where the desktop client will export the logs and the database to a zip file.
On previous releases: Via the command line: nextcloud --logdebug --logwindow or nextcloud --logdebug --logfile log.txt
(See also https://docs.nextcloud.com/desktop/3.0/troubleshooting.html#log-files)

  1. Web server error log:

  2. Server logfile: nextcloud log (data/nextcloud.log): https://www.dropbox.com/s/d0x0ak3ccsiapnd/server-nextcloud.log?dl=0

@camilasan
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I am sorry that this has happened.
I will check the logs.

@camilasan camilasan self-assigned this Feb 8, 2021
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github-actions bot commented Mar 9, 2021

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

@github-actions github-actions bot added the stale label Mar 9, 2021
FlexW pushed a commit that referenced this issue Mar 19, 2021
To better see what is going on when and if files are removed by the
client.

See also: #260, #1433, #2913
FlexW pushed a commit that referenced this issue Mar 19, 2021
To better see what is going on when and if files are removed by the
client.

See also: #260, #1433, #2913

Signed-off-by: Felix Weilbach <felix.weilbach@nextcloud.com>
FlexW pushed a commit that referenced this issue Mar 19, 2021
To better see what is going on when and if files are removed by the
client.

See also: #260, #1433, #2913

Signed-off-by: Felix Weilbach <felix.weilbach@nextcloud.com>
github-actions bot pushed a commit that referenced this issue Mar 22, 2021
To better see what is going on when and if files are removed by the
client.

See also: #260, #1433, #2913

Signed-off-by: Felix Weilbach <felix.weilbach@nextcloud.com>
elsiehupp pushed a commit to elsiehupp/nextcloud-desktop that referenced this issue May 8, 2021
To better see what is going on when and if files are removed by the
client.

See also: #260, nextcloud#1433, nextcloud#2913

Signed-off-by: Felix Weilbach <felix.weilbach@nextcloud.com>
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