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Can't open documents on external smb storage #23

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richardklose opened this issue Feb 20, 2017 · 15 comments
Closed

Can't open documents on external smb storage #23

richardklose opened this issue Feb 20, 2017 · 15 comments
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0. Needs triage bug Something isn't working

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@richardklose
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richardklose commented Feb 20, 2017

Steps to reproduce

  1. Connect to external SMB storage (session login)
  2. Edit an odt-document from the smb storage with collabora. Everything is working fine with documents from the nextcloud storage, but not with documents from external smb storage.

Expected behaviour

The document should open in collabora.

Actual behaviour

Collabora opens, but not the document. Instead an error message appears: "Well, this is embarrassing, we cannot connect to your document. Please try again."

Server configuration

Operating system: Ubuntu 16.04.1 LTS (GNU/Linux 4.4.0-62-generic x86_64)

Web server: Apache with Config from nextcloud tutorial https://nextcloud.com/collaboraonline/

Database: mysql Ver 15.1 Distrib 10.0.29-MariaDB

PHP version: PHP 7.0.13-0ubuntu0.16.04.1 (cli)

Nextcloud version: Nextcloud 11.0.1 (stable)

Updated from an older Nextcloud/ownCloud or fresh install: fresh install

Where did you install Nextcloud from: official installation instructions (https://nextcloud.com/install/#instructions-server)

Signing status:

Signing status ``` No errors have been found. ```

List of activated apps:

App list
Enabled:
  - activity: 2.4.1
  - comments: 1.1.0
  - dav: 1.1.1
  - direct_menu: 0.10.0
  - federatedfilesharing: 1.1.1
  - files: 1.6.1
  - files_external: 1.1.2
  - files_pdfviewer: 1.0.1
  - files_sharing: 1.1.1
  - files_texteditor: 2.2
  - files_trashbin: 1.1.0
  - files_versions: 1.4.0
  - files_videoplayer: 1.0.0
  - firstrunwizard: 2.0
  - gallery: 16.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.0.0
  - nextcloud_announcements: 1.0
  - notifications: 1.0.1
  - password_policy: 1.1.0
  - provisioning_api: 1.1.0
  - richdocuments: 1.1.25
  - serverinfo: 1.1.1
  - sharebymail: 1.0.1
  - spreedme: 0.3.7
  - survey_client: 0.1.5
  - systemtags: 1.1.3
  - theming: 1.1.1
  - twofactor_backupcodes: 1.0.0
  - updatenotification: 1.1.1
  - user_ldap: 1.1.1
  - workflowengine: 1.1.1
Disabled:
  - admin_audit
  - encryption
  - external
  - federation
  - files_accesscontrol
  - files_automatedtagging
  - files_retention
  - templateeditor
  - user_external
  - user_saml

The content of config/config.php:

Config report
{
    "system": {
        "instanceid": "ocm7fizez2st",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nextcloud.***REMOVED SENSITIVE VALUE***",
            "office-nextcloud.***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "\/var\/www\/nextcloud\/data",
        "overwrite.cli.url": "http:\/\/nextcloud.***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "11.0.1.2",
        "dbname": "nextcloud",
        "dbhost": "localhost",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "installed": true,
        "ldapIgnoreNamingRules": false,
        "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
        "mail_smtpmode": "smtp",
        "mail_from_address": "nextcloud",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "maintenance": false
    }
}

Are you using external storage, if yes which one: smb

Are you using encryption: yes

Are you using an external user-backend, if yes which one: ActiveDirectory

LDAP configuration (delete this part if not used)

LDAP config
+-------------------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Configuration                 | s01                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
+-------------------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| hasMemberOfFilterSupport      | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| hasPagedResultSupport         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| homeFolderNamingRule          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| lastJpegPhotoLookup           | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapAgentName                 | ***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| ldapAgentPassword             | ***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| ldapAttributesForGroupSearch  |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapAttributesForUserSearch   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapBackupHost                |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapBackupPort                |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapBase                      | dc=***REMOVED SENSITIVE VALUE***,dc=de                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ldapBaseGroups                | cn=users,dc=***REMOVED SENSITIVE VALUE***,dc=de                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ldapBaseUsers                 | dc=***REMOVED SENSITIVE VALUE***,dc=de                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ldapCacheTTL                  | 600                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| ldapConfigurationActive       | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapDynamicGroupMemberURL     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapEmailAttribute            | mail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| ldapExperiencedAdmin          | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapExpertUUIDGroupAttr       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapExpertUUIDUserAttr        |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapExpertUsernameAttr        |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapGroupDisplayName          | cn                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ldapGroupFilter               | (&(|(objectclass=group))***REMOVED SENSITIVE VALUE*** |
| ldapGroupFilterGroups         | ***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                 |
| ldapGroupFilterMode           | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapGroupFilterObjectclass    | group                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| ldapGroupMemberAssocAttr      | uniqueMember                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| ldapHost                      | ldaps://***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ldapIgnoreNamingRules         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapLoginFilter               | (&(&(|(objectclass=organizationalPerson))***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| ldapLoginFilterAttributes     |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapLoginFilterEmail          | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapLoginFilterMode           | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapLoginFilterUsername       | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapNestedGroups              | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapOverrideMainServer        |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapPagingSize                | 500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| ldapPort                      | 636                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| ldapQuotaAttribute            |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapQuotaDefault              |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapTLS                       | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapUserDisplayName           | displayname                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ldapUserDisplayName2          |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ldapUserFilter                | (&(|(objectclass=organizationalPerson))***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| ldapUserFilterGroups          | ***REMOVED SENSITIVE VALUE***                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| ldapUserFilterMode            | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| ldapUserFilterObjectclass     | organizationalPerson                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| ldapUuidGroupAttribute        | auto                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| ldapUuidUserAttribute         | auto                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| turnOffCertCheck              | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| turnOnPasswordChange          | 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| useMemberOfToDetectMembership | 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
+-------------------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+

Client configuration

Browser: Chrome 56.0.2924.87 (64-bit)

Operating system: mac OS Sierra 10.12.3 (16D32)

Logs

Web server error log

Web server error log ``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log ``` ... {"reqId":"7Hg7QVyOmlkjRIQwIVIR","remoteAddr":"172.18.0.2","app":"PHP","message":"Undefined offset: 0 at \/var\/www\/nextcloud\/apps\/richdocuments\/lib\/Controller\/WopiController.php#103","level":3,"time":"2017-02-20T14:42:04+00:00","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/32976_ocm7fizez2st?access_token=d0mYxC0JUBT5czeynVAQcDwdFgiYAXUw&access_token_ttl=0&permission=readonly","user":"--","version":"11.0.1.2"} {"reqId":"34hNUN6LaVvNG6jNShc6","remoteAddr":"172.18.0.2","app":"PHP","message":"Undefined offset: 0 at \/var\/www\/nextcloud\/apps\/richdocuments\/lib\/Controller\/WopiController.php#103","level":3,"time":"2017-02-20T14:45:37+00:00","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/32975_ocm7fizez2st?access_token=RUrBwoXnDunrlvHQliGqVq9IHxPasjSV&access_token_ttl=0&permission=edit","user":"--","version":"11.0.1.2"} {"reqId":"EXNv5XwY5HWxjixi3fzz","remoteAddr":"172.18.0.2","app":"PHP","message":"Undefined offset: 0 at \/var\/www\/nextcloud\/apps\/richdocuments\/lib\/Controller\/WopiController.php#103","level":3,"time":"2017-02-20T14:45:38+00:00","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/32975_ocm7fizez2st?access_token=RUrBwoXnDunrlvHQliGqVq9IHxPasjSV&access_token_ttl=0&permission=readonly","user":"--","version":"11.0.1.2"} {"reqId":"d9UTqpJETfBVGygY+85H","remoteAddr":"172.18.0.2","app":"PHP","message":"Undefined offset: 0 at \/var\/www\/nextcloud\/apps\/richdocuments\/lib\/Controller\/WopiController.php#103","level":3,"time":"2017-02-20T14:49:39+00:00","method":"GET","url":"\/index.php\/apps\/richdocuments\/wopi\/files\/32975_ocm7fizez2st?access_token=RUrBwoXnDunrlvHQliGqVq9IHxPasjSV&access_token_ttl=0&permission=readonly","user":"--","version":"11.0.1.2"} ```

Browser log

Browser log ``` Javascript Log: JQMIGRATE: Migrate is installed, version 1.4.0 JQMIGRATE: Migrate is installed, version 1.4.0 Deprecation warning: tipsy is deprecated. Use tooltip instead. Waiting for page to render ... Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. focus: focus: VM13295:35 WebSocket connection to 'wss://office-nextcloud.gds.auernet/lool/https%3A%2F%2Fnextcloud.gds.auernet…x60jq0WVaBYBwfeCHJNtC46XxcN2%26access_token_ttl%3D0%26permission%3Dedit/ws' failed: One or more reserved bits are on: reserved1 = 0, reserved2 = 1, reserved3 = 1 WrappedWebSocket @ VM13295:35 initialize @ bundle.js:4 e @ bundle.js:4 s.socket @ bundle.js:4 initialize @ bundle.js:5 e @ bundle.js:4 s.map @ bundle.js:5 (anonymous) @ bundle.js:24 5../dist/errormessages @ bundle.js:25 s @ bundle.js:1 e @ bundle.js:1 (anonymous) @ bundle.js:1 ```

Collabora log (from collabora docker container)

Collabora log ```

wsd-00024-0030 15:10:54.627787 [ client_ws_001e ] ERR WOPI::CheckFileInfo is missing JSON payload
wsd-00024-0030 15:10:54.628152 [ client_ws_001e ] ERR Invalid fileinfo for URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=edit].| wsd/DocumentBroker.cpp:314
wsd-00024-0030 15:10:54.628204 [ client_ws_001e ] ERR Failed to load document with URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=edit].| wsd/DocumentBroker.cpp:556
wsd-00024-0030 15:10:54.628290 [ client_ws_001e ] ERR Error in client request handler: Failed to load document with URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=edit].| wsd/LOOLWSD.cpp:1038
wsd-00024-0030 15:10:54.915306 [ client_ws_001f ] ERR WOPI::CheckFileInfo is missing JSON payload
wsd-00024-0030 15:10:54.915859 [ client_ws_001f ] ERR Invalid fileinfo for URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=readonly].| wsd/DocumentBroker.cpp:314
wsd-00024-0030 15:10:54.915988 [ client_ws_001f ] ERR Failed to load document with URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=readonly].| wsd/DocumentBroker.cpp:556
wsd-00024-0030 15:10:54.916162 [ client_ws_001f ] ERR Error in client request handler: Failed to load document with URI [https://nextcloud.REMOVED SENSITIVE VALUE /index.php/apps/richdocuments/wopi/files/46482_ocm7fizez2st?access_token=7k1GkWsfKZF4kWnOmNybDL0x1J4dN5lw&access_token_ttl=0&permission=readonly].| wsd/LOOLWSD.cpp:1038

</details>
@dbenz04
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dbenz04 commented Mar 23, 2017

I'm having this exact same issue with NextCloud 11.0.2 and Docker running the latest CODE on Ubuntu 16.04.2. Are there any workarounds or is a fix being worked on?

Thanks!

@zaphod13
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zaphod13 commented Apr 6, 2017

I am having this problem as well, also running 11.0.2 with the latest CODE Docker Collabora setup. There is a similar issue logged on the OwnCloud repository (owncloud/richdocuments#83) so it appears that potentially a code fix is needed to address this?

Thanks!

@THS-on
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THS-on commented Apr 11, 2017

I have a workaround for this.
If you change authentication to "log-in credentials, save in database" it works for me.
This is not the best option, but it works in my case.

THS-on

@zaphod13
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Switching to the log-in credentials saved in the database worked for me as well, but it does leave me concerned about storing this password information in the database, even if it is encrypted it is still a bit of a potential security issue. Would really love to see this addressed.

@fujexo
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fujexo commented Sep 22, 2017

Also had the issue today. The workaround works fine but I don't like that these credentials are saved in the database.

@velrest
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Contributor

velrest commented Oct 6, 2017

I'm currently looking into it. Maybe i can just apply the patch for owncloud here.

@schiessle
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@velrest know it is already quite some time ago, since you wrote it. But did you had/have any time to look into it? Which patch are you referring too?

@mistergibson
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We are having similar issue with our WebDAV mounts (Shared from another Nextcloud instance - both versions 13.0.6). You can edit a document located OUTSIDE the shared folder, but those files within the shared folder throw an error when you attempt to open them.

@stale
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stale bot commented Jan 31, 2019

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the wontfix This will not be worked on label Jan 31, 2019
@zaphod13
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Any chance on getting this issue resolved? It seems to be a problem for a number of folks.

@stale stale bot removed the wontfix This will not be worked on label Jan 31, 2019
@juliusknorr juliusknorr added bug Something isn't working 0. Needs triage labels Feb 11, 2019
@Natureshadow
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I can confirm this issue with an external SFTP storage, configured globally, and using a globally configured SSH key.

@inlarin
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inlarin commented May 24, 2019

I have a similar problem. Software versions are up-to-date, installation is fresh and clean.
Is there hope that this will be fixed?

@staeglis
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staeglis commented Apr 17, 2020

I can confirm this issue too. Software versions are up-to-date

EDIT: And yes, saving passwords in the database is a very bad workaround

@zaphod13
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Given that Nextcloud seems to want to put a lot of emphasis on the security of their system, it is a bit ridiculous that this bug has been out there for three years, and the only work around involves opening a big security hole! If you truly value system security, please make addressing this issue a priority

@juliusknorr
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juliusknorr commented Apr 23, 2020

Connect to external SMB storage (session login)

This can never work due to a technical limitation. Since Collabora does an anonymous request to Nextcloud, the session login data is not available then and therefore access to the external storage is not possible.

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