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Uploading medium size files fails #10184

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geotheory opened this issue Jul 10, 2018 · 3 comments
Closed

Uploading medium size files fails #10184

geotheory opened this issue Jul 10, 2018 · 3 comments
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@geotheory
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geotheory commented Jul 10, 2018

I'm running latest Nextcloud13 on Apache2.4 on Ubuntu 16.04, with no data folder encryption. I can upload very small files (including drag-drop with Dropit) but find anything over ~3 Mb gets stuck on the Uploading.. bar:

image

I can't think why this would fail for such small files. In my settings it reads Upload max size: 511 MB. I'm just uploading single file, not a batch. Any suggestions?

Perhaps linked to Max Execution Time: 3600?

@nextcloud-bot nextcloud-bot added design Design, UI, UX, etc. feature: files labels Jul 10, 2018
@geotheory geotheory changed the title Uploading medium size files fails Uploading small individual files fails Jul 10, 2018
@nextcloud-bot
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GitMate.io thinks possibly related issues are #8954 (Uploading large files fails), #1371 (No file-uploading possible at all), #6058 (setup max upload file limited failed), #2090 (Add max share size to public upload), and #5031 (Wrong or no sizes of files/folders).

@geotheory
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Thank you my kind bot, but I don't think think so. I've added desktop client and tried syncing. It fails with the following log entry:

||myfile.pdf|INST_NEW|Up|1525181139||5332492||1|Connection closed|0|0|0|||INST_NONE|
#=#=#=# Syncrun finished 2018-07-11T01:03:10 (last step: 58 msec, total: 218 msec)
#=#=#=# Syncrun started 2018-07-11T01:04:44
#=#=#=#=# Propagation starts 2018-07-11T01:04:44 (last step: 102 msec, total: 102 msec)
#=#=#=# Syncrun finished 2018-07-11T01:04:44 (last step: 10 msec, total: 113 msec)

@MorrisJobke
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As this seems to be a setup issue I would like to ask you to raise your question in the forums: https://help.nextcloud.com

We can't reproduce the problems on instances over here. You could also try https://demo.nextcloud.com to check if it is instance or browser related.

If you wish support with setup issues from Nextcloud GmbH we offer this as part of the Nextcloud subscription. Learn more about this at https://nextcloud.com/enterprise/

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