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Upload gets stuck when uploading many files #11460

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D3nnis3n opened this issue Sep 29, 2018 · 21 comments
Closed

Upload gets stuck when uploading many files #11460

D3nnis3n opened this issue Sep 29, 2018 · 21 comments
Labels
0. Needs triage Pending check for reproducibility or if it fits our roadmap bug needs info stale Ticket or PR with no recent activity

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@D3nnis3n
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D3nnis3n commented Sep 29, 2018

Steps to reproduce

  1. Try to upload a folder with several folders and around 1000 files in it in the web ui. (122 MB in my case)
  2. Notice it only uploads around 95% (107 MB) of the files and get's stuck in "X Minutes remaining"

Expected behaviour

The files should be uploaded just fine, like with the desktop client.

Actual behaviour

The files don't upload completley, the progress bar gets stuck, there are no error messages in the logfile.

Server configuration

Operating system:
Ubuntu 18.04

Web server:
NGINX 1.13.8 Reverse Proxy to Apache 2.4.29

Database:
MariaDB 10.1.34

PHP version:
7.2.10

Nextcloud version: (see Nextcloud admin page)
14.0.1

Updated from an older Nextcloud/ownCloud or fresh install:
Fresh install

Where did you install Nextcloud from:
Offical site

Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:

  • accessibility: 1.0.1
  • activity: 2.7.0
  • announcementcenter: 3.3.0
  • bruteforcesettings: 1.1.0
  • calendar: 1.6.2
  • cloud_federation_api: 0.0.1
  • comments: 1.4.0
  • contacts: 2.1.6
  • dav: 1.6.0
  • deck: 0.4.1
  • federatedfilesharing: 1.4.0
  • federation: 1.4.0
  • files: 1.9.0
  • files_pdfviewer: 1.3.2
  • files_sharing: 1.6.2
  • files_texteditor: 2.6.0
  • files_trashbin: 1.4.1
  • files_versions: 1.7.1
  • files_videoplayer: 1.3.0
  • firstrunwizard: 2.3.0
  • gallery: 18.1.0
  • logreader: 2.0.0
  • lookup_server_connector: 1.2.0
  • mail: 0.10.0
  • nextcloud_announcements: 1.3.0
  • notifications: 2.2.1
  • oauth2: 1.2.1
  • onlyoffice: 2.0.4
  • password_policy: 1.4.0
  • polls: 0.8.3
  • provisioning_api: 1.4.0
  • serverinfo: 1.4.0
  • sharebymail: 1.4.0
  • spreed: 4.0.0
  • support: 1.0.0
  • survey_client: 1.2.0
  • systemtags: 1.4.0
  • tasks: 0.9.7
  • theming: 1.5.0
  • twofactor_backupcodes: 1.3.1
  • updatenotification: 1.4.1
  • workflowengine: 1.4.0
    Disabled:
  • admin_audit
  • afterlogic
  • encryption
  • files_external
  • groupfolders
  • ownpad
  • user_external
  • user_ldap

Nextcloud configuration:

Config report

{
"system": {
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
"cloud.gfconcept.de"
],
"onlyoffice": {
"verify_peer_off": true
},
"htaccess.RewriteBase": "/",
"datadirectory": "REMOVED SENSITIVE VALUE",
"dbtype": "mysql",
"version": "14.0.1.1",
"overwrite.cli.url": "https://cloud.gfconcept.de/",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_domain": "REMOVED SENSITIVE VALUE",
"mail_smtpauth": 1,
"mail_smtphost": "REMOVED SENSITIVE VALUE",
"mail_smtpport": "465",
"mail_smtpname": "REMOVED SENSITIVE VALUE",
"mail_smtppassword": "REMOVED SENSITIVE VALUE"
}
}

Are you using external storage, if yes which one: local/smb/sftp/...
No.

Are you using encryption: yes/no
No.

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
No..

Client configuration

Browser:
Chrome / Edge

Operating system:
Windows 10

Logs

Web server error log

Web server error log

Empty error log

Nextcloud log (data/nextcloud.log)

Nextcloud log

{"reqId":"qU1DFC5kcQhe1gbJuodX","level":3,"time":"2018-09-29T13:31:28+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/apps/files/","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"cQcqjrSIuhIbPgwqHZTJ","level":3,"time":"2018-09-29T13:31:29+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/core/c064-c758-jquery.ocdialog.css?v=7a173342cb0e112d3b11053e87e64a8e?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"BDl0fU6AKUNtCxvbQoA8","level":3,"time":"2018-09-29T13:31:29+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/core/c064-c758-server.css?v=7a173342cb0e112d3b11053e87e64a8e?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"pCf7LqFD32C1dJCtQ3Fe","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/core/c064-c758-css-variables.css?v=7a173342cb0e112d3b11053e87e64a8e?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"ACGfTGbtct2oVWcQwtaF","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/core/c064-c758-jquery-ui-fixes.css?v=7a173342cb0e112d3b11053e87e64a8e?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"jK57MyTL3BnzufbYqFEw","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/core/js/oc.js?v=d9d10faa","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"kbhR3CA2bhylFa2kbYHW","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/icons/icons-vars.css","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"RdThxOVxscHdUAk8oYhh","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/css/core/c064-c758-results.css?v=7a173342cb0e112d3b11053e87e64a8e?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"DA17UIFniqO4p8zqMM47","level":3,"time":"2018-09-29T13:31:30+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/js/core/merged-template-prepend.js?v=d9d10faa-0","message":"chmod(): Operation not permitted at /var/www/vhosts/gfconcept.de/subdomains/cloud/lib/private/legacy/util.php#1011","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
{"reqId":"f6hsYqmgW6mi4TBwVELj","level":3,"time":"2018-09-29T14:03:13+00:00","remoteAddr":"2a02:810d:640:46b8:b97c:1740:b4e6:327e","user":"Dennis","app":"PHP","method":"GET","url":"/index.php/settings/admin/onlyoffice","message":"Undefined index: def at /var/www/vhosts/gfconcept.de/subdomains/cloud/apps/onlyoffice/templates/settings.php#77","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134","version":"14.0.1.1"}
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{"reqId":"iptvUQCyxrSPi3KVhGjW","level":3,"time":"2018-09-29T18:17:38+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at /var/www/vhosts/gfconcept.de/subdomains/cloud/3rdparty/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php#18","userAgent":"--","version":"14.0.1.1"}

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
Additional Information:

I can observe this behaviour since NC 13, it worked fine with NC 12. As i was not able to fix it in any way, neither the forums could help, i try a bug report. I can upload single, large files and less files without problem.

@nextcloud-bot
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GitMate.io thinks possibly related issues are #9801 (Error downloading or uploading large files), #2842 ([Files] Upload folders), #10184 (Uploading medium size files fails), #1371 (No file-uploading possible at all), and #8954 (Uploading large files fails).

@D3nnis3n
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D3nnis3n commented Oct 1, 2018

Tried with nginx without proxy, and these settings:

fastcgi_read_timeout 3600;
fastcgi_request_buffering off;
proxy_buffering off;
proxy_connect_timeout 3600;
proxy_next_upstream_timeout 3600;
proxy_send_timeout 3600;

The upload stops at 107.6 MB each time, of a 122 MB total - 980 files in it. I don't know why. NextCloud Windows Client syncs that up perfectly.

My upload speed is 50 MBit, e.g. i do not even need a fraction of that time to upload.

When diffing the folder that i wanted to upload and the one that got uploaded it just seems it stopped at a certain file in a folder and didn't upload the ~250 Files coming after that. No file is bigger than 1,8 MB. PHP is configured to allow 512 MB big files.

@D3nnis3n
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D3nnis3n commented Oct 1, 2018

Probably related to this forums post: https://help.nextcloud.com/t/upload-stops-with-many-small-files/33916

My files are .PDF and no image files, though.

@PhantomPhreak
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PhantomPhreak commented Oct 10, 2018

Having the same issue while uploading a directory with many files inside. Uploading stuck after ~700 requests.
v14.0.2 RC 2
Redis backend for file locking
Nginx+PHP-FPM
MySQL

@cmulter
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cmulter commented Nov 8, 2018

I solved the issue by tuning the php-fpm setup. You have to allow more php-fpm server processes.
It is described here: https://docs.nextcloud.com/server/14/admin_manual/configuration_server/server_tuning.html

I used the values from the example:

pm = dynamic
pm.max_children = 120
pm.start_servers = 12
pm.min_spare_servers = 6
pm.max_spare_servers = 18

@D3nnis3n
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This did unfortunatley not fix the issue for me.

@cmulter
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cmulter commented Nov 12, 2018

I was a little over-enthusiastic. It did not completely solve the problem for me either...
Still searching for a solution

@D3nnis3n
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Thanks for posting it anyway, if you ever happen to find it, i'd be glad to hear from you. This tracker doesn't seem to be visited by the devs, somehow :/

@D3nnis3n
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Still happens on NC 15. Anyone found a fix?

@baskinsy
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I have the same issue on a new install with latest snap, always reproducible.

@D3nnis3n
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Seems noone at NC cares.

@PhantomPhreak
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The problem is most likely in a web uploader, because via webdav or native client everything works fine

@baskinsy
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baskinsy commented Mar 29, 2019

The problem is most likely in a web uploader, because via webdav or native client everything works fine

I have the opposite problem, on webdav the upload breaks and stops on web upload it is working but it is extremely slow on big files. The installation is from snap packages on ubuntu 18.04. I don't use the client on this setup to check.

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@stale stale bot added the stale Ticket or PR with no recent activity label Jun 5, 2019
@D3nnis3n
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D3nnis3n commented Jun 5, 2019

It's neither missing essential information nor is it no longer occuring. This still happens.

@stale stale bot removed the stale Ticket or PR with no recent activity label Jun 5, 2019
@dewesjm
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dewesjm commented Jun 7, 2019

Can confirm

@kesselb kesselb added 0. Needs triage Pending check for reproducibility or if it fits our roadmap needs info bug and removed bug labels Jun 9, 2019
@kesselb
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kesselb commented Jun 9, 2019

Thank you for reporting this issue 👍

I will need your browser console log to investigate this issue. Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

How to access your browser console (Click to expand)

Chrome

  • Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools.
  • Alternative method:
    1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools.
    2. Click the “console” tab.

Safari

  • Press CMD + ALT + I to open the Web Inspector.
  • See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.)

IE9

  1. Press F12 to open the developer tools.
  2. Click the “console” tab.

Firefox

  • Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs).
  • or, if Firebug is installed (recommended):
    1. Press F12 to open Firebug.
    2. Click on the “console” tab.

Opera

  1. Press CTRL + SHIFT + I to open Dragonfly.
  2. Click on the “console” tab.

Would be helpful to have a recent excerpt of your nextcloud.log.

@ghost
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ghost commented Jul 9, 2019

This issue has been automatically marked as stale because it has not had recent activity and it seems to be missing some essential informations. It will be closed if no further activity occurs. Thank you for your contributions.

@ghost ghost added the stale Ticket or PR with no recent activity label Jul 9, 2019
@D3nnis3n
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D3nnis3n commented Jul 9, 2019

Hello,
i couldn't reproduce this issue anymore on NextCloud 16. Anyone else still having the issue?

@ghost ghost closed this as completed Jul 23, 2019
@jbartak
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jbartak commented May 9, 2020

Yes me too.
When uploading many files from android app. It will upload 3-5 files and than freeze for couple of minutes than it proceed and it repeat again.

I dint make any tunable changes. Just raw instalation.

@heyciao
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heyciao commented May 10, 2020

Same here - forwarded ~10 files to the Android app to be uploaded, managed to upload 2 files then got stuck on the 3rd file with status "Uploading...". Using Nextcloud 18.0.3.

This issue was closed.
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