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Web updater fails when updating from NC13 → 14 if EPUB reader is installed #11572

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Sanookmakmak opened this issue Oct 3, 2018 · 11 comments
Closed

Web updater fails when updating from NC13 → 14 if EPUB reader is installed #11572

Sanookmakmak opened this issue Oct 3, 2018 · 11 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap feature: install and update needs info

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@Sanookmakmak
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Details:
nextcloud/updater#187
@MorrisJobke
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@nickvergessen: shouldn’t it properly disable the app if it fails to load it?

@Sanookmakmak Sanookmakmak changed the title Web updater fails when updating from NC13 → 14 if EPUB reader ist installed Web updater fails when updating from NC13 → 14 if EPUB reader is installed Oct 3, 2018
@nextcloud-bot
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GitMate.io thinks possibly related issues are #5879 (Updater fails updating themeing), #3636 (Update fails), #4579 (Update to 11.0.3 failed (web updater) ), #4015 (ebook reader update fails), and #7564 ([NC13 Beta3] [Updater] Issue after "workflowengine" update check).

@MorrisJobke MorrisJobke added bug 0. Needs triage Pending check for reproducibility or if it fits our roadmap labels Oct 3, 2018
@Sanookmakmak
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Could be that more apps causing the server error while updating from NC13 to 14, here is a bug list of "Not compliant apps":
https://help.nextcloud.com/t/nc-14-0-1-bug-list-deprecated-file-found-app-is-not-compliant/38213

@Sanookmakmak Sanookmakmak mentioned this issue Oct 3, 2018
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@nickvergessen
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Well, I dont understand the issue too good.
Does the updater fail? Or is there just an error afterwards, or …?

@Sanookmakmak
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The updater dies with server error when the EPUB reader is installed. Had to disable it manually by executing occ app:disable to continue the web updater.

@nickvergessen
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"dies" is not very specific. Any error message?

@Sanookmakmak
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Any error message?

"Internal Server Error"

@MorrisJobke
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"Internal Server Error"

Could you check the nextcloud.log inside your data directory for more information?

@MorrisJobke MorrisJobke added needs info and removed bug labels Oct 9, 2018
@Sanookmakmak
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nextcloud.log is empty unfortunately

Screenshot of web updater:
nextcloud-server-error-503

Could only countinue the web updater by disabling the files_reader app manually.

@MorrisJobke MorrisJobke mentioned this issue Nov 2, 2018
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@MorrisJobke
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nextcloud.log is empty unfortunately

There needs to be something in there - it says "internal server error" which means also that there is something logged while printing this page.

Also as this is long ago: not likely that you still have this problem as you said disabling the 3rdparty app solved it. Thus I will close this for now. if there is more detail on this we can reopen and look into it again.

@Sanookmakmak
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Here is one more case with third party apps which were not checked BEFORE updating.

https://help.nextcloud.com/t/internal-server-error-after-16-0-1-update/53552

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