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Shared folder its showing "Storage is temporarily not available" #9298

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weedfish opened this issue Apr 25, 2018 · 3 comments
Closed

Shared folder its showing "Storage is temporarily not available" #9298

weedfish opened this issue Apr 25, 2018 · 3 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap bug feature: sharing low needs info stale Ticket or PR with no recent activity

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@weedfish
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weedfish commented Apr 25, 2018

Steps to reproduce

  1. Migration from ownCloud 8.1.8 to Nextcloud 13.0.1 (oc 8.1.8 to oc 8.2 to nc 9 to nc 10 to nc 11 to nc 12 to nc 13.0.1)
  2. Click a shared folder (not from the admin, only shared folders from the ldap users) its showing "Storage is temporarily not available"
  3. Database shared folder has no differences with the old one from owncloud 8.1.8

Expected behaviour

Click a shared folder should open up

Actual behaviour

All shared folders are redirecting to the root by clicking them. Small popup is showing "Storage is temporarily not available". I haven't add an external storage to the system.

Server configuration

Operating system:
#1 SMP Debian 3.2.65-1+deb7u1

Web server:
Server version: Apache/2.2.22 (Debian)

Database:
Server version: 5.5.60-0+deb7u1 (Debian)

PHP version:
PHP 5.6.35-1~dotdeb+7.1 (cli)

Nextcloud version: (see Nextcloud admin page)
Nextcloud 13.0.1 (stable)

Updated from an older Nextcloud/ownCloud or fresh install:
Migration from ownCloud 8.1.8

Where did you install Nextcloud from:
nextcloud.com

Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

No errors have been found.

List of activated apps:

App list Enabled: - activity: 2.6.1 - admin_audit: 1.3.0 - comments: 1.3.0 - dav: 1.4.6 - federatedfilesharing: 1.3.1 - federation: 1.3.0 - files: 1.8.0 - files_external: 1.4.1 - files_pdfviewer: 1.2.1 - files_sharing: 1.5.0 - files_texteditor: 2.5.1 - files_trashbin: 1.3.0 - files_versions: 1.6.0 - files_videoplayer: 1.2.0 - firstrunwizard: 2.2.1 - gallery: 18.0.0 - logreader: 2.0.0 - lookup_server_connector: 1.1.0 - nextcloud_announcements: 1.2.0 - notifications: 2.1.2 - oauth2: 1.1.0 - password_policy: 1.3.0 - provisioning_api: 1.3.0 - serverinfo: 1.3.0 - sharebymail: 1.3.0 - spreed: 3.1.0 - survey_client: 1.1.0 - systemtags: 1.3.0 - theming: 1.4.1 - twofactor_backupcodes: 1.2.3 - updatenotification: 1.3.0 - user_ldap: 1.3.1 - workflowengine: 1.3.0 Disabled: - encryption - mail - user_external ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder ```

Nextcloud configuration:

Config report { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "13.0.1.1", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "forcessl": true, "maxZipInputSize": 838860800, "allowZipDownload": true, "ldapIgnoreNamingRules": false, "loglevel": 0, "theme": "", "maintenance": false, "mail_domain": "***REMOVED SENSITIVE VALUE***", "default_language": "en_formal", "trusted_domains": [ "cloud.acceleris.ch" ], "trashbin_retention_obligation": "30, auto", "share_folder": "\/Shared", "secret": "***REMOVED SENSITIVE VALUE***", "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory", "overwrite.cli.url": "https:\/\/cloud.acceleris.ch", "mail_smtpmode": "php", "mail_smtpauthtype": "LOGIN", "mail_smtpsecure": "ssl", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***" } }
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...
no

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config +-------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Configuration | | +-------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | hasMemberOfFilterSupport | 1 | | hasPagedResultSupport | | | homeFolderNamingRule | | | lastJpegPhotoLookup | 0 | | ldapAgentName | CN=proxyagent,CN=Users,DC=acceleris,DC=ch | | ldapAgentPassword | *** | | ldapAttributesForGroupSearch | cn;description;distinguishedName | | ldapAttributesForUserSearch | | | ldapBackupHost | ldap://IPAdress | | ldapBackupPort | 389 | | ldapBase | DC=acceleris,DC=ch | | ldapBaseGroups | OU=Groups,OU=acceleris,DC=acceleris,DC=ch | | ldapBaseUsers | OU=Users,OU=acceleris,DC=acceleris,DC=ch | | ldapCacheTTL | 299 | | ldapConfigurationActive | 1 | | ldapDefaultPPolicyDN | | | ldapDynamicGroupMemberURL | | | ldapEmailAttribute | mail | | ldapExperiencedAdmin | 1 | | ldapExpertUUIDGroupAttr | objectGUID | | ldapExpertUUIDUserAttr | objectGUID | | ldapExpertUsernameAttr | | | ldapGidNumber | gidNumber | | ldapGroupDisplayName | cn | | ldapGroupFilter | (&(objectclass=group)(!(MsExchResourceMetaData=ResourceType:Room))) | | ldapGroupFilterGroups | | | ldapGroupFilterMode | 1 | | ldapGroupFilterObjectclass | group | | ldapGroupMemberAssocAttr | member | | ldapHost | ldap://IPAdress | | ldapIgnoreNamingRules | | | ldapLoginFilter | (&(&(ObjectClass=Person)(ObjectCategory=User)(memberof=CN=ACservices,OU=Services,OU=acceleris,DC=acceleris,DC=ch)(!(MsExchResourceMetaData=ResourceType:Room)))(|(userPrincipalName=%uid)(sAMAccountName=%uid)(mail=%uid))) | | ldapLoginFilterAttributes | | | ldapLoginFilterEmail | 0 | | ldapLoginFilterMode | 1 | | ldapLoginFilterUsername | 1 | | ldapNestedGroups | 1 | | ldapOverrideMainServer | 0 | | ldapPagingSize | 500 | | ldapPort | 389 | | ldapQuotaAttribute | | | ldapQuotaDefault | | | ldapTLS | | | ldapUserDisplayName | displayname | | ldapUserDisplayName2 | | | ldapUserFilter | (&(ObjectClass=Person)(ObjectCategory=User)(memberof=CN=ACservices,OU=Services,OU=acceleris,DC=acceleris,DC=ch)(!(MsExchResourceMetaData=ResourceType:Room))) | | ldapUserFilterGroups | | | ldapUserFilterMode | 1 | | ldapUserFilterObjectclass | | | ldapUuidGroupAttribute | auto | | ldapUuidUserAttribute | auto | | turnOffCertCheck | 1 | | turnOnPasswordChange | 0 | | useMemberOfToDetectMembership | 1 | +-------------------------------+-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:
Google chrome and Firefox

Operating system:
Mac OSX

@MorrisJobke
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cc @nextcloud/sharing Have you ever noticed that one?

@skjnldsv
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Duplicate of #15631?
@blizzz ?

@blizzz
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blizzz commented May 21, 2019

@weedfish could you provide the log file for this issue, please?

@ghost ghost closed this as completed Jun 12, 2019
This issue was closed.
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