(Acknowledged) Host Down & (Open) Service critical not shown in Main Screen

[SchmuFoo]

Hello (again) :-)

one hosts has an (achknowledged) Alarm in Nagios, and one Check_MK service which has an open critical state.

The Host and Service are only visible in the "Show all" section.

I also tried to add that host in the "Critical Items" List but same behavior.

Is that the normal behavior, maybe due to the ACK of the Alarm? If yes, that would be not that good ;)

Cheers!

[SchmuFoo]

Relevant "Show all" Entry:

BTW: "Hidden services REGEX at main view" doesnt have any entrys

[SchmuFoo]

[SchmuFoo]

View from Nagios:

SMD connects via "Livestatus socket path" to Check_MK/Nagios (OMD Suite)

[nuxsmin]

Hello!

I'd need to check out if the host status is taken into account for filtering the service, because the filter message tells that is being filtered by the host status.

[SchmuFoo]

Good Morning .-)

I'd need to check out if the host status is taken into account for filtering the service, because the filter message tells that is being filtered by the host status.

I don't know exactly how to interpret your response, sorry :o)

If you are interessted we can do a live show/tell session via TeamViewer - Or I can supply more and uncleaned screenshots if you provide me an private contact possibility!

Cheers!

[nuxsmin]

Umm, don't worry, I've checked out the code and the event is not being shown on the main view because the host status, that is if the item state is 1 (or above) or the host state is 1 (or above), the event will be filtered out of the main view:

    private function getFilterState(EventInterface $item)
    {
        if ($item->getHostState()
            && $item->getState() > SERVICE_WARNING
            && $item->getHostState() >= HOST_DOWN
        ) {
            $item->setFilterStatus('Host Status');
            return true;
        }

        return false;
    }

[nuxsmin]

Good morning! :)

[nuxsmin]

And why that is done so?, because the host check has failed, you don't know exactly if the service is down due to the host issue, so I decided to filter out of the main view to keep it clean in the meantime the host status becomes ok.

[SchmuFoo]

But wouldn't it make sense to show up an down and acknowdledge'd host at least due to that feature:

"Critical items: a comma separated list of critical hosts/services that will be always shown (non OK states)."

?

With that in place colleagues all around would see immediately that a) is a problem with that host b) some colleague is already working on it

P.S.: I have checked "Show scheduled events" and after every logout and relogin from/to the config section, the checkbox is unchecked again

[nuxsmin]

Sorry, you're right, the item should be shown because it matches a regular expression, but the filtering is getting rid of that.

I'll take a look to the config issue too.

Kind regards

[nuxsmin]

Please, let me know if it works fine now.

[SchmuFoo]

Just tried it in an test folder an "Show scheduled events" setting is persistent now, thx.

But on the mainview I got now all Hosts, even the ones which normaly are only shown on the the "show more" page. Verbose: I see hosts with the note "Filter: No Regex Host & No Critical"