Stripe Payout is stuck for 3 months now

[kraanzu]

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I haven't received my sponsorship amount for more than 3 months now. It always says that the payout will happen on <month_name> 22nd but then after the 22nd, It'll postpone the date to the next month

[kraanzu]

One more thing to add: It's not a new account, I was receiving payouts until feb 22nd

[kraanzu]

Hey @antn and @slincoln75,

I saw on other discussions that you can also do manual payment in case the sponsor gets stuck. Would that be possible in my case?
I have also opened a tick on stripe support so I'll also update in case I get a reply

Thanks!

[kraanzu]

Hi @ebndev, I already opened the ticket on support but it has been over a month and I haven't received a response :(

Ticket number: 2743771

As I mentioned, It's been over 3 months so I hope this can be resolved soon.
Thanks

[kraanzu]

I also opened a ticket regarding GitHub education before and didn't get a response back for a month as well, hence the reason for opening a discussion here

[ShafSpecs]

Hi @kraanzu, thanks for being a part of the GitHub Community!

For answers to account-specific questions like this one, please open a ticket on our Support page. The support team will be able to look into the reason your payment is stuck and process a manual payment if that is the appropriate solution.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

Thanks for understanding!

Hello @ebndev, same issue and same process here as well. I have the very same issue with my sponsors as kraanzu. I opened a ticket (ID: #2808380 if that helps) and have not received a response at all from Github. I noticed a very few were able to get their payout manually triggered. Was wondering if it's possible to have something like that for the sponsored accounts themselves? Being able to open a stripe ticket to trigger a manual payout if github payout hangs for over a month. It seems to be a common (and very frustrating especially when it's your main income) issue here, and I know due to Github size and nature, resolving tickets might take a year or more.

[catsintents]

Hi folks! Engineer on the Sponsors team. Thanks for opening these tickets. I checked and they are still in the queue so rest assured they will be worked on, Thanks!

[kraanzu]

Thanks for the update @catsintents !

What are your thoughts on @ShafSpecs's idea? We also noticed that this is a common issue with a lot of people and we can't open support tickets every time if it happens to us and wait for them to be solved

Definitely not waiting this long:

and I know due to Github size and nature, resolving tickets might take a year or more.

[kraanzu]

I was able to get my payment manually! Thank you :)
What about you @ShafSpecs ?

[ShafSpecs]

I was able to get my payment manually! Thank you :) What about you @ShafSpecs ?

It hasn't been remitted yet, but my stripe dashboard shows the transfer to my bank is pending. Thanks to all who made it happen :)

[kraanzu]

Yes same! Glad it worked for you as well!

[Rana-Saud]

help us

[starriv]

Hi, I have the same situation @catsintents

I opened a support ticket, but no one responded to me for 3 weeks.

[ebndev]

Hi @starriv, your ticket is in the support queue and is in review by the Sponsors team. They will update here or in your ticket once reviewed!

[ebndev]

@kraanzu @starriv

In the future, please note: contacting any member of GitHub Staff via unsolicited mentions or pings is strongly discouraged and may be considered a violation of our prohibition against harassment. Please review our Code of Conduct for more information.

Thanks for understanding!

[kraanzu]

Hi @ebndev , yes, I understand what you mean. I hope this bug wont bother us again since this can literally be primary source of income for people

[rotimi-best]

I am also facing a pending payout issue.

My payout usually got into my bank account on the 20th but I haven't received it till today.

[theonlymo]

Same for me. My payouts usually get into my bank on the 22th, but nothing is triggered this month. (ticket #2896252)
I also noticed that the email wording from sponsorships is different. in the past it used to look like this

now it's like this

Do you have any idea what changed?