No sound (signal) between Focusrite Scarlett 18i8 and Neuralamp on Windows 10

[JWebster-French]

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Hi,
Config :

• PC Intel(R) Core(TM) i5-6600K CPU 3.50GHz 3.50 GHz, 8,00Go
• Windows 10 Professionnel, 22H2, 19045.3086
• Audio interface Focusrite Scarlett 18i8 2nd generation, Focusrite Control 3.11.0.1983,
• input guitar inst N°2, Output 1+2, 48kHz, buffer 128
• NeuralAmp build on May 10 2023, 0.7.3 standalone

Problems :

• The sound (signal) present on the INST input n ° 2 of the Scarlett control interface, but its absent at the entrance to Neuralamp, whatever the different configuration of the Asio panel.
• A few errors also on the Neural AMP control interface in the choice of input numbers between the right input and the left input or inconsistency of the n ° retained by the interface reported to the chosen number.

Sorry for my French lamentable English.

[the-officialjosh]

This is not the right place for this question as this GitHub page is specifically for GitHub-related issues. 😕 However, based on my knowledge as an owner of the Focusrite Scarlett audio interface myself, I can offer some suggestions. 🎧 It appears that you're encountering issues with the audio signal not being present at the input of the NeuralAmp despite proper configuration. To troubleshoot, ensure that the cable connecting the Scarlett's INST input n°2 to the NeuralAmp is securely connected. 🎛️ Check the audio routing within the Focusrite Control software and confirm that the INST input n°2 is assigned to the correct output channels. Additionally, make sure you have the latest software and drivers installed for your Scarlett interface. 🔄 Adjusting the sample rate and buffer size in the Focusrite Control software or Asio panel may also help. If the problems persist, it would be best to reach out to the support teams of Focusrite and NeuralAmp for further assistance with your specific setup. 📞🔧

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