owncloud app upload issue

[giorgosperi]

Hello, i am trying to upload files from owncloud app but its getting failed. Everything else is working fine. Uploading from computer client etc. Do you have any idea? I can post also the logs if you want. Thank you in advance.

[karlitschek]

we need a full bug report using our issue template please. Thanks

[PVince81]

The issue template is here: https://raw.githubusercontent.com/owncloud/core/master/issue_template.md

[giorgosperi]

Expected behaviour

Everything is working fine except the uploading from owncloud app. You check the process that is starting but after some % it fails.

Actual behaviour

Everything is working fine except the uploading from owncloud app. You check the process that is starting but after some % it fails.

Server configuration

Web server:
its under the nas4free

Database:
sqllite

PHP version:
where i can find the version of the php that is using?

ownCloud version: (see ownCloud admin page)
7.0.2
Updated from an older ownCloud or fresh install:
new installation
List of activated apps:
only the by default apps

The content of config/config.php:

Insert your config.php content here
<?php
$CONFIG = array (
  'instanceid' => '',
  'passwordsalt' => '',
  'trusted_domains' => 
  array (
    0 => 'xxxx',
    1 => 'xxxx,
    2 => 'xxxx',
    3 => 'xxxx',
  ),
  'datadirectory' => '/mnt/Pool1/www/owncloud/data',
  'dbtype' => 'sqlite3',
  'version' => '7.0.2.1',
  'installed' => true,
  'forcessl' => true,
  'loglevel' => '0',
);

i deleted the instanceid, the passwordsalt and i replaced the trusted ip's that i have with xxxx. if you need it also i can post them.
(Without the database password and passwordsalt)

Are you using external storage, if yes which one: local/smb/sftp/...
yes i m using the storage on the nas4free /mnt/Pool1/www and here /mnt/Pool1/www/owncloud/data
i m using for the user files.

Are you using encryption: yes/no
yes ssl.

Client configuration

Browser:
Any ( Chrome, Mozilla)

Operating system:
Windows7. Android 4.4.2 for the application. I tried also on IOS.

Logs

Web server error log

Insert your webserver log here
where i can find the log? Maybe the log of the nas4free?

#### ownCloud log (data/owncloud.log)

Insert your ownCloud log here
{"reqId":"5448a7fa72a5e","app":"PHP","message":"syntax error, unexpected 'const' (T_CONST) at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#16","level":3,"time":"2014-10-23T07:02:18+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(151).jpg"}
{"reqId":"5448a7fac0c9b","app":"PHP","message":"syntax error, unexpected 'const' (T_CONST) at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#16","level":3,"time":"2014-10-23T07:02:18+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(152).jpg"}
{"reqId":"5448a7fb88a66","app":"PHP","message":"syntax error, unexpected 'const' (T_CONST) at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#16","level":3,"time":"2014-10-23T07:02:19+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(153).jpg"}
{"reqId":"5448a7fbd6c93","app":"PHP","message":"syntax error, unexpected 'const' (T_CONST) at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#16","level":3,"time":"2014-10-23T07:02:19+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(154).jpg"}
{"reqId":"5448a7fc2e566","app":"PHP","message":"syntax error, unexpected 'const' (T_CONST) at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#16","level":3,"time":"2014-10-23T07:02:20+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(155).jpg"}
{"reqId":"5448a7fc7c796","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name photos\/IMG_20140810_172358 (156).jpg could not be located","level":0,"time":"2014-10-23T07:02:20+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358%20(156).jpg"}
{"reqId":"5448a809a5e26","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:02:33+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448a829a5f5e","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name photos\/xxxx.mp3 could not be located","level":0,"time":"2014-10-23T07:03:05+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/xxxx.mp3"}
{"reqId":"5448a82a816e3","app":"PHP","message":"Call to undefined method OC_Connector_Sabre_Directory::getSize() at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/connector\/sabre\/filesplugin.php#87","level":3,"time":"2014-10-23T07:03:06+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/photos\/"}
{"reqId":"5448a831b2286","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:03:13+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448a8b09c3c2","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name photos\/IMG_20140810_172358.jpg could not be located","level":0,"time":"2014-10-23T07:05:20+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358.jpg"}
{"reqId":"5448a8ba2bd83","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:05:30+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448a8bb35a18","app":"PHP","message":"mkdir(): Permission denied at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/cache\/fileglobal.php#15","level":3,"time":"2014-10-23T07:05:31+00:00","method":"GET","url":"\/owncloud\/cron.php"}
{"reqId":"5448a8e75a332","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name photos\/02  - \u03a4\u03cc\u03c3\u03b1 \u03ba\u03b1\u03bb\u03bf\u03ba\u03b1\u03af\u03c1\u03b9\u03b1.mp3 could not be located","level":0,"time":"2014-10-23T07:06:15+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/
{"reqId":"5448a8f0ea4a3","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:06:24+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448a99061956","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name photos\/IMG_20140810_172358.jpg could not be located","level":0,"time":"2014-10-23T07:09:04+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/photos\/IMG_20140810_172358.jpg"}
{"reqId":"5448a99715db3","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:09:11+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448a9b34454f","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name music\/03 \u0392\u03b1\u03c3\u03b9\u03bb\u03b9\u03ba\u03ae \u039d\u03c4\u03b1\u03bd\u03c4\u03ac - \u039f\u03cd\u03c4\u03b5 \u039d\u03b1 \u03a3\u03b5 \u039e\u03b1\u03bd\u03b1\u03b4\u03ce.mp3 could not be located","level":0,"time":"2014-10-23T07:09:39+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/music\/03%20%CE%92%CE%B1%CF%83%CE%B9%CE%BB%CE%B9%CE%BA%CE%AE%20%CE%9D%CF%84%CE%B1%CE%BD%CF%84%CE%AC%20-%20%CE%9F%CF%8D%CF%84%CE%B5%20%CE%9D%CE%B1%20%CE%A3%CE%B5%20%CE%9E%CE%B1%CE%BD%CE%B1%CE%B4%CF%8E.mp3"}
{"reqId":"5448a9bc3322f","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:09:48+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448ab64926ac","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name music\/03 \u0392\u03b1\u03c3\u03b9\u03bb\u03b9\u03ba\u03ae \u039d\u03c4\u03b1\u03bd\u03c4\u03ac - \u039f\u03cd\u03c4\u03b5 \u039d\u03b1 \u03a3\u03b5 \u039e\u03b1\u03bd\u03b1\u03b4\u03ce.mp3 could not be located","level":0,"time":"2014-10-23T07:16:52+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/music\/03%20%CE%92%CE%B1%CF%83%CE%B9%CE%BB%CE%B9%CE%BA%CE%AE%20%CE%9D%CF%84%CE%B1%CE%BD%CF%84%CE%AC%20-%20%CE%9F%CF%8D%CF%84%CE%B5%20%CE%9D%CE%B1%20%CE%A3%CE%B5%20%CE%9E%CE%B1%CE%BD%CE%B1%CE%B4%CF%8E.mp3"}
{"reqId":"5448ab77b96ee","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:17:11+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448ab79492d4","app":"PHP","message":"mkdir(): Permission denied at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/cache\/fileglobal.php#15","level":3,"time":"2014-10-23T07:17:13+00:00","method":"GET","url":"\/owncloud\/cron.php"}
{"reqId":"5448ad402bdc8","app":"webdav","message":"Sabre\\DAV\\Exception\\NotFound: File with name music\/IMG_20140810_172358.jpg could not be located","level":0,"time":"2014-10-23T07:24:48+00:00","method":"HEAD","url":"\/owncloud\/remote.php\/webdav\/music\/IMG_20140810_172358.jpg"}
{"reqId":"5448ad43220e7","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:24:51+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448ad48332dd","app":"webdav","message":"Sabre\\DAV\\Exception\\NotAuthenticated: No basic authentication headers were found","level":0,"time":"2014-10-23T07:24:56+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/"}
{"reqId":"5448ad4949308","app":"PHP","message":"mkdir(): Permission denied at \/mnt\/Pool1\/www\/owncloud\/lib\/private\/cache\/fileglobal.php#15","level":3,"time":"2014-10-23T07:24:57+00:00","method":"GET","url":"\/owncloud\/cron.php"}

i just copied the last 25 lines that i think that here is the problem. on two lines just i deleted the file title that i tried to upload.

#### Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

let me know if you need more information. I tried to give whatever i knew. I am using it only 1-2 days. Thank you in advance.

[PVince81]

You can get the php version by typing php --version.

There are some suspicious syntax errors in the log, maybe your PHP version is outdated.
The minimum required version is 5.3.3. Recommanded is >= 5.4

[giorgosperi]

I noticed that the issue is with the size of the files. I tried some kb and it worked. I think over 1 mb is not working. I will check also the php version but can i type the command under nas4free?

update : also i am getting the error request entity too large.
i see also under the logs
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T21:23:03+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T21:13:12+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T20:54:46+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T17:12:37+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T07:24:57+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15 2014-10-23T07:17:13+00:00
Error PHP mkdir(): Permission denied at /mnt/Pool1/www/owncloud/lib/private/cache/fileglobal.php#15

[giorgosperi]

finally i found the issue it was the path of the upload directory of the webserver. I didn't have permissions to this maybe. I changed it to the default path. Thank you for the assistance anyway.

[giorgosperi]

just one more question if you know. How i can change the maximum upload limit? Now its 512mb i found something under .htaccess but i think on the owncloud plugin i have to change it also somewhere else..

[PVince81]

http://doc.owncloud.org/server/7.0/admin_manual/configuration/configuring_big_file_upload.html#enabling-uploading-big-files

[giorgosperi]

i changed from both .htaccess and php.ini. i tried 1900M but still i see there 513mb limit.

[PVince81]

Maybe nas4free is bundled with nginx instead of Apache ? Have you tried the nginx settings instead ?