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Subtitle Download Loop #761
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Here is a debug log of me performing a "Refresh Metadata" on the same movie 3 times, the settings are the same with the only difference being "Don't search for subtitles if a subtitle in any configured language exists as" set as "External subtitles". The reason I did Refresh Metadata on the same movie 3 times is to best replicate the issue that happens with TV Shows that either already had existing subtitles or missed subtitles as it'll constantly replace them every time when they already exist. com.plexapp.agents.subzero.log Here's another set of logs from a show with 2 seasons that SubZero previously downloaded subtitles for, but when a new episode was added it decided to grab all of the subtitles instead (as if it never had any subtitles) |
I've looked further into this and I think I know where the issue is, it seems like when SubZero is looking for that external subtitle to see if it exists or not, it's not looking at my custom path but rather where the media file is and of course that will always return false as I've set it to specifically be in one path. Example: Code Block (43 lines)
However, this works as intended when that subtitle is actually in the same path. Code Block (30 lines)
So, by looking at all the logs, the root cause of this is when "subliminal_patch.core" runs and then tries to look for an external subtitle in the same media folder instead of the custom path I assigned. So in my case it should look like this: Code Block (2 lines)
I did notice before "subliminal_patch.core" runs SubZero does try to look for the subtitle in my custom subtitle path and actually finds the subtitles but still runs and grabs the subtitle again nonetheless. Code Block (51 lines)
I hope everything I've provided is clear. Really appreciate the hard work on SubZero but hopefully after this this one issue is sorted, it'll be perfect. |
Yeah, that was a fuckup on my end. If you get develop-2.6, this will be fixed for you. Will be fixed in the next release. So few people actually use the custom subtitles folder option that this never surfaced before. |
Worked perfectly! Thank you so much. |
Hello, I can't seem to figure out exactly how to fix this after countless reinstalls and trying to diagnose the issue by myself. I've made sure SubZero was installed and configured properly all the way to making sure every file has the right permissions but still I haven't managed to find out how to stop SubZero from downloading subtitles when they already exist/have been downloaded. One scenario: I have a show already added with 4 episodes and all 4 of those subtitles have been downloaded by SubZero previously then when a new episode airs, SubZero proceeds to grab all not only the new episode subtitle but the previous 4 again. This also applies to missing subtitles, if I add a show and SubZero didn't manage to find all the subtitles, it will try to grab any missing subtitles over and over again no matter if they eventually exist. These are my current settings so I don't know if I've missed something to stop SubZero from downloading stuff again:
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