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[BFW-6259] [BUG] Crash leaving tool dock #4240

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Tillquist opened this issue Oct 7, 2024 · 23 comments
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[BFW-6259] [BUG] Crash leaving tool dock #4240

Tillquist opened this issue Oct 7, 2024 · 23 comments
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@Tillquist
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Tillquist commented Oct 7, 2024

Printer model

XL Multitools

Firmware version

6.2.0-alpha2

Upgrades and modifications

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Printing from...

Prusa Connect

Describe the bug

I don't quite know how to describe the error, but watch the video and you can see that the print head moves in the opposite direction than it should normally do when starting to print.

Same gcoder runs fine on firmware 6.1.3 without anything.

Fail with 6.2.0-alpha2 firmware

How to reproduce

Same error the 2 times I have tried 6.2.0 alpha 2, I experienced the same error on 6.2.0 alpha 1

Expected behavior

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Files

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@Tillquist Tillquist added the bug Something isn't working. label Oct 7, 2024
@Tillquist Tillquist changed the title [BUG] Crash leaving tool dock [BUG] Oct 7, 2024
@Tillquist Tillquist changed the title Crash leaving tool dock [BUG] [BUG] Crash leaving tool dock Oct 7, 2024
@CZDanol
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CZDanol commented Oct 8, 2024

Hey, to be clear - this is at the beginning of a multitool print?

@CZDanol CZDanol changed the title [BUG] Crash leaving tool dock [BFW-6165] [BUG] Crash leaving tool dock Oct 8, 2024
@CZDanol
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CZDanol commented Oct 8, 2024

Internal ticket: BFW-6165

@Tillquist
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Tillquist commented Oct 8, 2024 via email

@CZDanol
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CZDanol commented Oct 8, 2024

@Tillquist be careful, you seem to have publicly posted your address

@CZDanol
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CZDanol commented Oct 14, 2024

@Tillquist I'm failing to reproduce this. Could you please:

  • Send me the gcode that's causing this?
  • Show me your dock station offsets?

@Tillquist
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@Tillquist I'm failing to reproduce this. Could you please:

  • Send me the gcode that's causing this?
  • Show me your dock station offsets?

461504094_3989519591279190_9183841527727084790_n

462575184_1011021880822622_8643945944164066045_n

462550713_1861266714400165_7199481260281449543_n

462636465_911252154181275_8313996289520599374_n

@Tillquist
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Tillquist commented Oct 14, 2024 via email

@CZDanol
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CZDanol commented Oct 14, 2024

@Tillquist seems like github doesn't support email attachments.

@Tillquist
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@Tillquist seems like github doesn't support email attachments.

so how can i share gcode with you?

@CZDanol
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CZDanol commented Oct 14, 2024 via email

@Tillquist
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Tillquist commented Oct 15, 2024

Here it is Download here

The same file runs perfectly fine on firmware 6.1.3 without problems and it is made in Prusalicer 2.8.1

But the link is only valid for 3 days from now

@CZDanol
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CZDanol commented Oct 30, 2024

@Tillquist damn, I thought I have downloaded it, but apparently I forgot. Sorry :( Could you please reupload?

@CZDanol
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CZDanol commented Oct 30, 2024

Can I also ask for the exact tool mapping you used?

@CZDanol CZDanol self-assigned this Oct 30, 2024
@Tillquist
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Can I also ask for the exact tool mapping you used?

I don't quite understand what you mean?

@CZDanol CZDanol changed the title [BFW-6165] [BUG] Crash leaving tool dock [BFW-6259] [BUG] Crash leaving tool dock Oct 30, 2024
@CZDanol
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CZDanol commented Oct 30, 2024

Can I also ask for the exact tool mapping you used?

I don't quite understand what you mean?

Mapping gcode filaments to physical toolheads. The initial sequence suggests that filament 1 is mapped to tool 4.

@Tillquist
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image

@CZDanol
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CZDanol commented Oct 31, 2024

Thanks, and the gcode reupload? Sorry :(

@Tillquist
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Download Gcode here

@CZDanol
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CZDanol commented Oct 31, 2024

Okay, I was unable to reproduce it on my XL on 6.2.0-alpha2 with your file, but I still believe I have found the cause of the crash and I have a different reproducer. It's down in the motor control code for which we have @wavexx who's expert in that, so I will try passing the issue to him.

@Tillquist
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Tanks 😊👍

@CZDanol
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CZDanol commented Nov 1, 2024

Okay, we've been hopefully able to fix the issue. Please be so kind and try the next 6.2.0 candidate when it comes out and report here if the issue is resolved for you.

Thank you for your cooperation :)

@Tillquist
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I do that 👍

@CZDanol
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CZDanol commented Jan 9, 2025

Hello, this should now be fixed in https://github.com/prusa3d/Prusa-Firmware-Buddy/releases/tag/v6.2.0-RC1.

Closing the issue. If the problem persists, please let me know and I will reopen it.

@CZDanol CZDanol closed this as completed Jan 9, 2025
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