How to control ZenDesk tickets in Redmine.

[sh970901]

Indeed, it is surprising that you can detect changes in a ticket by using ticket.save to retrieve its information.

1. How to change the custom field value in ZenDesk

def update_ticket_field_value
      ticket_id = params[:ticket_id]
      ticket = zendesk_client.tickets.find(id: ticket_id)
      Rails.logger.info("Ticket found: #{ticket.inspect}")
      if ticket
        issueNumber = params[:issueNumber]
        ticket.custom_fields = [
          { id: 'custom_ticket_number', value: issueNumber }
        ]
        ticket.save
      end
  end

2. How to change the ticket status in ZenDesk
   ticket status hold, open, close, pending ... ,

def update_ticket_status
    ticket_id = params[:ticket_id]
    ticket = zendesk_client.tickets.find(id: ticket_id)
    if ticket
      status = params[:status]
      if status == 'hold'
        ticket.status = 'hold'
      elsif status == 'open'
        ticket.status = 'open'
      else
        render json: { success: false, message: 'Invalid status value.'}
        return
      end
      ticket.save
      render json: { success: true, message: 'Ticket status updated successfully.' }
    else
      render json: { success: false, message: 'Ticket not found.' }
    end
  end