Philips Eyecare - physical buttons stops working after few days #617

pniewiadowski · 2020-01-26T16:39:02Z

Hi There,

don't know really where to put this issue, here or in Home Assistant, but let me try to explain and the you can redirect me to appropriate project.

Once the light is hooked up to Home Assistant via the miio integration, after few days, the physical buttons stops working on the device.

So we have two scenarios:

Philips eyecare synced with Mi Home app, works without problem. Both, physical buttons and app control works without problem,
Philips eyecare integrated into Home Assistant, works for 4, 5 days (physcial buttons, Mi Home app control, and via Home Assistant). After 4, 5 days, buttons doesn't react on touch, app control and HA integration works though.

Once I pull out the plug and plugin back again, the device reconnect to network, and buttons work again for few days.

I have run some debug commands and I am not able to spot anything interesting here, but maybe you are.
This is what I can see just after reset:
PS C:\WINDOWS\system32> mieye --ip=192.168.0.113 --token=xxxxxxxxxx-d INFO:miio.philips_eyecare_cli:Debug mode active DEBUG:miio.philips_eyecare_cli:Connecting to 192.168.0.113 with token xxxxxxxxxx DEBUG:miio.protocol:Unable to decrypt, returning raw bytes: b'' DEBUG:miio.device:Got a response: Container: data = Container: data = b'' (total 0) value = b'' (total 0) offset1 = 32 offset2 = 32 length = 0 header = Container: data = b'!1\x00 \x00\x00\x00\x00\x03.\xa0"\x00\x00\x02\xd2' (total 16) value = Container: length = 32 unknown = 0 device_id = unhexlify('032ea022') ts = 1970-01-01 00:12:02 offset1 = 0 offset2 = 16 length = 16 checksum = b'\x8f\x00\xcb\x89]\xe5j\x00\x0e\x8e\xc3\xca\x85\xec\x03\xe2' (total 16) DEBUG:miio.device:Discovered 032ea022 with ts: 1970-01-01 00:12:02, token: b'xxxxxxxxxx' DEBUG:miio.device:192.168.0.113:54321 >>: {'id': 2, 'method': 'get_prop', 'params': ['power', 'bright', 'notifystatus', 'ambstatus', 'ambvalue', 'eyecare', 'scene_num', 'bls', 'dvalue']} DEBUG:miio.device:192.168.0.113:54321 (ts: 1970-01-01 00:12:02, id: 2) << {'result': ['on', 47, 'off', 'on', 1, 'on', 1, 'on', 0], 'id': 2} Power: on Brightness: 47 Eye Fatigue Reminder: False Ambient Light: True Ambient Light Brightness: 1 Eyecare Mode: True Eyecare Scene: 1 Night Light: True Countdown of the delayed turn off: 0 minutes

This is once the button stooped reacting:
PS C:\Users\Przemek> mieye --ip=192.168.0.113 --token=xxxxxxxxx -d INFO:miio.philips_eyecare_cli:Debug mode active DEBUG:miio.philips_eyecare_cli:Connecting to 192.168.0.113 with token xxxxxxxxx DEBUG:miio.protocol:Unable to decrypt, returning raw bytes: b'' DEBUG:miio.device:Got a response: Container: data = Container: data = b'' (total 0) value = b'' (total 0) offset1 = 32 offset2 = 32 length = 0 header = Container: data = b'!1\x00 \x00\x00\x00\x00\x03.\xa0"\x00\x04\x8e\xaa' (total 16) value = Container: length = 32 unknown = 0 device_id = unhexlify('032ea022') ts = 1970-01-04 10:57:46 offset1 = 0 offset2 = 16 length = 16 checksum = b'\x8f\x00\xcb\x89]\xe5j\x00\x0e\x8e\xc3\xca\x85\xec\x03\xe2' (total 16) DEBUG:miio.device:Discovered 032ea022 with ts: 1970-01-04 10:57:46, token: b'xxxxxxxxx' DEBUG:miio.device:192.168.0.113:54321 >>: {'id': 2, 'method': 'get_prop', 'params': ['power', 'bright', 'notifystatus', 'ambstatus', 'ambvalue', 'eyecare', 'scene_num', 'bls', 'dvalue']} DEBUG:miio.device:192.168.0.113:54321 (ts: 1970-01-04 10:57:47, id: 2) << {'result': ['off', 50, 'off', 'off', 1, 'on', 1, 'on', 0], 'id': 2} Power: off Brightness: 50 Eye Fatigue Reminder: False Ambient Light: False Ambient Light Brightness: 1 Eyecare Mode: True Eyecare Scene: 1 Night Light: True Countdown of the delayed turn off: 0 minutes

I can try to help with debuging this, but please tell me what else I can do here.
I own two of these lights, and both react the same way. I found a guy on the internet, which has same problem as mine.

The text was updated successfully, but these errors were encountered:

syssi · 2020-01-26T17:33:59Z

Do you mean the button of the device itself? What happens after 4-5 days if you remove the integration from HA?

pniewiadowski · 2020-01-26T18:13:08Z

Yes, I mean the button of the device itself. Any of the buton doesn't react.
Well, I didn't think of removing this integration, but le me check and come once the issue occur again. It can take few days :)

pniewiadowski · 2020-01-27T08:08:20Z

This time issue appeared a bit faster. After few hours. I have removed the integration from HA, but this did not resolve the problem. The other light which is not integrated with HA works as it should.

syssi · 2020-01-27T08:23:45Z

You should contact the manufacturer of your device because it looks like an firmware issue which cannot be solved here.

pniewiadowski · 2020-01-27T08:47:42Z

Hmm, so why is that the manufacturer integration (Mi Home app) works, while once I start using python-miio it stops?

syssi · 2020-01-27T08:53:00Z

What did you mean by:

I have removed the integration from HA, but this did not resolve the problem.

If the issue appears without interaction with 3rd party apps/libraries it should be a hardware/firmware issue of the device itself. Correct me if I'm wrong. :-)

pniewiadowski · 2020-01-27T09:02:39Z

I thought you want me to remove the integration from HA, once the issue occur again.
So I did, and the issue persists.

The other Philips light is sync with Hi Home app, but not with HA and the issue doesn't appear so I think there is something with python-miio.

Hope I am clear now :)

pniewiadowski · 2020-01-27T19:40:36Z

Hey, I found out this is the same here: syssi/philipslight#25

I can try and help, but need some guidance, what I can check.

maximalexanian · 2020-02-10T20:37:24Z

The same issue here with two different versions of the lamp. Please let me know if I can help debugging it

Emilv2 · 2020-03-04T17:36:21Z

Same issue here, when integrated with Home Assistant the physical buttons stop working after a while until the power is turned off (after which it happens again). When it's not connected with Home Assistant this problem does not occur.

I would say that the most logical explanation is that python-miio somehow triggers a bug (or a hidden child lock function?) in the firmware, but maybe we can find a workaround for it?

pniewiadowski · 2020-04-01T18:00:32Z

Hey, any news about this? I really would like to help, but not sure how.

rytilahti · 2020-04-02T12:33:38Z

Well, the only real way (in my opinion) to find out is to use the command-line tool (or create a script to do those calls) and find out at which point and at which call it will get stuck.

My intuition agrees with the analysis of @Emilv2 on that regard, but we need to find out what triggers it and then create a workaround for it.

As it does not hit until a few days later, maybe this has something to do with the sequence numbers?
So perhaps:

Too high sequence numbers trigger that behavior, or
Cycling the ID back to one triggers this.

One way to try that out would be to initialize the device with a large sequence number and see what happens when it hits the limit (see https://github.com/rytilahti/python-miio/blob/master/miio/miioprotocol.py#L231).

seafoodrice · 2020-06-24T10:36:40Z

To refresh the discussion of the defect, I am joining the party and become another additional victim of the issue.

xekil · 2020-08-13T20:00:27Z

I have exactly the same problem with 3 lamps, it is annoying because my children can no longer use the lamp, you can find a solution? Thanks you

bazuchan · 2020-08-14T06:36:58Z

A have the same problem with xiaomi zhimi heater and it started after firmware upgrade.

Stupco · 2020-09-02T01:07:18Z

Same issue with 2x Philips Eyecare lamps, only happened since integrating with HA which is a shame as they are now useless for "dumb" operations (using buttons) which my wife prefers.

Would really like a fix!

Light Xiaomi firmware version: 1.2.8.0026

TigranAsaturjan · 2020-10-26T17:53:36Z

Same issue, for already a year... all the time i need to get a new token and as soon as it is connected to Home Assistant, buttons on the device are disabled. Please, need a solution for this.

janowakps · 2021-01-18T17:56:49Z

same issue philips eyecare 2 I used openhab before and everything worked there, after switching to homeassistant the buttons stopped working

syssi · 2021-01-18T18:22:49Z

@janowakps Are you sure? Can we try to compare both implementations?

Emilv2 · 2021-01-18T18:31:33Z

This seems to be the https://github.com/openhab/openhab-addons/tree/main/bundles/org.openhab.binding.miio miio OpenHAB implementation.

Edit: Think this is the official one

syssi · 2021-01-18T18:34:58Z

This issue applies to the sread1, right?

syssi · 2021-01-18T18:35:04Z

https://github.com/openhab/openhab-addons/blob/main/bundles/org.openhab.binding.miio/src/main/resources/database/philips.light.sread1.json

syssi · 2021-01-18T18:36:41Z

Implemented properties and commands:

$ cat philips.light.sread1.json | grep property
                                "property": "power",
                                "property": "bright",
                                "property": "ambstatus",
                                "property": "ambvalue",
                                "property": "dvalue",
                                "property": "eyecare",
                                "property": "bl",
$ 
$ cat philips.light.sread1.json | grep command
                                                "command": "set_power",
                                                "command": "set_bright",
                                                "command": "set_power",
                                                "command": "enable_amb",
                                                "command": "set_amb_bright",
                                                "command": "set_eyecare",
                                                "command": "enable_bl",

We are using this properties: https://github.com/rytilahti/python-miio/blob/master/miio/philips_eyecare.py#L122-L132

syssi · 2021-01-18T18:38:13Z

# python-miio, https://github.com/rytilahti/python-miio/blob/master/miio/philips_eyecare.py#L122-L131
            "power",
            "bright",
            "ambstatus",
            "ambvalue",
            "dvalue",
            "eyecare",
            "bls", // typo?
            "notifystatus", // not requested at openhab
            "scene_num", // not requested at openhab

syssi · 2021-01-18T18:40:19Z

The mi home plugin (react app) uses this set of properties:

 _miot.Device.getDeviceWifi().callMethod('get_prop', ["power", "bright", "notifystatus", "ambstatus", "ambvalue", "eyecare", "scene_num", "bls", "dvalue"]).then(function (response) {

syssi · 2021-01-18T18:49:02Z

Anybody here available for an experiment?

Remove this device from HA (comment out the philipslight platform).
Reboot the lamp and test the phyiscal buttons. They should work now.
Install this custom component: https://github.com/syssi/xiaomi_raw/
Configure the lamp as switch (because this component doesn't support a light entity):

switch:
  - platform: xiaomi_miio_raw
    name: Philips Eyecare Lamp
    host: <host>
    token: <token>
    turn_on_command: 'set_power'
    turn_on_parameters: 'on'
    turn_off_command: 'set_power'
    turn_off_parameters: 'off'
    state_property: 'power'
    state_property_getter: 'get_prop'
    state_on_value: 'on'
    state_off_value: 'off'

Restart Home Assistant
You should be able to control the lamp via the switch entity (switch.philips_eyecare_lamp) now. You cannot change the brightness remotely etc. because we are requesting a single property (periodically) now (power) and we use the set_power method only. If the phyiscal buttons are working now and doesn't get stuck we are on the right track. If the phyiscal buttons doesn't work after some time, we can stop this experiment and we don't need to care about the number of requested properties.

janowakps · 2021-01-18T19:19:50Z

This issue applies to the sread1, right?

yes, everything except this lamp works fine
I'm starting an experiment, I'll let you know in a few days

Emilv2 · 2021-01-18T19:30:19Z

I'll give it a try too

pniewiadowski · 2021-01-18T20:20:35Z

Trying this one as well. Will see.

Emilv2 · 2021-02-23T09:32:18Z

For me it's been six days now with these values in the configuration:

      - power
      - bright
      - ambstatus
      - ambvalue
      - dvalue
      - eyecare
      - bls

ambvalue and ambstatus work for me:

model: philips.light.sread1
firmware_version: 1.2.8
hardware_version: ESP8266
properties: dvalue, ambstatus, power, bls, eyecare, ambvalue, bright
sensor_property: bright
dvalue: 0
ambstatus: off
power: on
bls: on
eyecare: off
ambvalue: 41
bright: 5
unit_of_measurement: %
friendly_name: Philips Eyecare Lamp Properties
icon: mdi:flask-outline

I'll wait a few more days to be 100% sure, but I don't think bls is the issue. Maybe it's a combination that does it?

I'm also not really sure what ambvalue, abmstatus and bls/bl are supposed to represent, they do not seem to change values at all.

syssi · 2021-02-23T09:57:56Z

I would be happy if everybody could provide a list of good vs. bad properties.

ambvalue: Brightness of the ambient light.
ambstatus: Ambient light on/off
bls/bl: True if the smart night light mode is on.

Emilv2 · 2021-02-23T10:18:45Z

I was too quick in replying, those properties do indeed what you say and seem to work correctly for me.

Emilv2 · 2021-03-02T08:59:31Z

I have added notifystatus and the buttons stopped working after 5 days.

janowakps · 2021-03-19T01:26:09Z

24 days and still everythings works my properties:

      - power
      - bright
      - notifystatus
      - ambstatus
      - eyecare
      - scene_num
      - bl
      - dvalue

as you can see, notifystatus is not causing the problem

syssi · 2021-03-19T05:42:19Z

I will remove notifystatus from python-miio.

Emilv2 · 2021-03-19T08:54:18Z

@syssi I think you misread, @janowakps has no issue with notifystatus.

I've been running this configuration for 17 days now and everything still works:

      - power
      - bright
      - ambstatus
      - scene_num
      - ambvalue
      - dvalue
      - eyecare
      - bls

So I'd say bls isn't the problem either. Maybe it's a combination that triggers the issue?

syssi · 2021-03-19T08:57:49Z

Ups. You are right. In this case the exact solution is still undefined. :-(

ratcashdev · 2021-05-02T20:21:15Z

Isn't it possible to hook up Arduino studio to this lamp and check the logs/output?

xekil · 2021-07-10T13:13:04Z

Hello, you can find a solution? Thanks you

misterymisery · 2021-09-25T20:45:06Z

It works like a charm! 2nd day and buttons on lamp still works. I am missing a bit brightness and ambient light control but even without it this lamp makes sense now. @syssi not sure if you are author of this fix do you think this can be implemented to final code or you can fix original integration?

syssi · 2021-09-26T08:04:52Z

Could somebody test this property set on the long run:

sensor:
  - platform: xiaomi_miio_raw
    name: Philips Eyecare Lamp Properties
    host: <host>
    token: <token>
    sensor_property: 'bright'
    sensor_unit: '%'
    default_properties_getter: 'get_prop'
    default_properties:
      - power
      - bright
      - ambstatus
      - notifystatus
      - ambvalue
      - dvalue
      - eyecare
      - bls

I've replaced scene_num by notifystatus to retrieve the most useful properties from the device.

misterymisery · 2021-09-30T08:48:49Z

Could somebody test this property set on the long run:

sensor:
  - platform: xiaomi_miio_raw
    name: Philips Eyecare Lamp Properties
    host: <host>
    token: <token>
    sensor_property: 'bright'
    sensor_unit: '%'
    default_properties_getter: 'get_prop'
    default_properties:
      - power
      - bright
      - ambstatus
      - notifystatus
      - ambvalue
      - dvalue
      - eyecare
      - bls

I've replaced scene_num by notifystatus to retrieve the most useful properties from the device.

I would like to help but I am not so good in writing in yaml.

This is my setup. How it should look with your settings you would like to test?

switch:

platform: xiaomi_miio_raw
name: Attic Philips Raw
host: XXX.XXX.XXX.XXX
token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
turn_on_command: 'set_power'
turn_on_parameters: 'on'
turn_off_command: 'set_power'
turn_off_parameters: 'off'
state_property: 'power'
state_property_getter: 'get_prop'
state_on_value: 'on'
state_off_value: 'off'

Emilv2 · 2021-10-11T08:05:31Z

Could somebody test this property set on the long run:

sensor:
  - platform: xiaomi_miio_raw
    name: Philips Eyecare Lamp Properties
    host: <host>
    token: <token>
    sensor_property: 'bright'
    sensor_unit: '%'
    default_properties_getter: 'get_prop'
    default_properties:
      - power
      - bright
      - ambstatus
      - notifystatus
      - ambvalue
      - dvalue
      - eyecare
      - bls

I've replaced scene_num by notifystatus to retrieve the most useful properties from the device.

I tried this config and the buttons still stop working after a while.

Emilv2 · 2021-10-28T20:10:06Z

24 days and still everythings works my properties:
      - power
      - bright
      - notifystatus
      - ambstatus
      - eyecare
      - scene_num
      - bl
      - dvalue
as you can see, notifystatus is not causing the problem

For me this configuration also does not seem to cause any issues. @syssi Maybe take this one then?

xekil · 2021-11-08T15:44:50Z

hello, any idea of the official integration modification date?

syssi · 2021-11-08T16:32:33Z

The set of properties provided by @Emilv2 cannot be used without dropping a feature (brightness of the ambient light). I'm unsure how to proceed here.

Emilv2 · 2021-11-08T17:06:55Z

I see, that is unfortunate. This one worked for me (don't know about others, has anyone confirmed it worked?):

  - power
  - bright
  - ambstatus
  - scene_num
  - ambvalue
  - dvalue
  - eyecare
  - bls

Anything important missing here?

That aside, for me at least, being able to control the lamp manually is much more important than any other feature.

xekil · 2021-11-09T12:25:16Z

That aside, for me at least, being able to control the lamp manually is much more important than any other feature.

+++ 10000, update please, especially since the variation in the brightness of the ambient light is barely perceptible I find

xekil · 2021-12-12T10:17:06Z

after update ha 2021.12

Found an unsupported model 'philips.light.sread1' for class 'PhilipsEyecare'. If this is working for you, please open an issue at https://github.com/rytilahti/python-miio/

rytilahti · 2021-12-13T18:27:47Z

@xekil that's a separate issue, but I added the model to #1246 so that it will disappear from the logs in time.

xekil · 2021-12-13T18:42:22Z

@rytilahti OK, thanks.
Any ideas on the availability of the fix for the physical buttons problem?

thank you

YuvalWS · 2022-05-01T19:36:50Z

Same problem here.
2 Lamps, worked perfectly for months until I added them to HA.
since I added them, after hours or days the physical buttons stops responding. plugging off fixes it temporarily.
I thought maybe it happens after HA turns them on (manually or by automation) but nope. I seems not deterministic.

xekil · 2022-06-04T12:38:29Z

Any ideas on the availability of the fix for the physical buttons problem?
thank you

rytilahti · 2022-06-04T23:13:23Z

Sorry, I have no idea what is causing the problem nor do I have such a device myself, so I cannot really help here :-(

xekil · 2022-07-22T12:21:17Z

any update ?

YuvalWS · 2022-12-09T12:17:26Z

New ideas, someone?

xekil · 2024-01-20T10:02:50Z

Any ideas on the availability of the fix for the physical buttons problem?
thank you

syssi mentioned this issue Jan 18, 2021

Xiaomi Philips Eyecare 2nd Generation gets unresponsive syssi/philipslight#25

Open

syssi added a commit to syssi/python-miio that referenced this issue Sep 26, 2021

Drop scene_num property to gain stability (Closes: rytilahti#617)

5f0d04c

syssi mentioned this issue Aug 15, 2024

Philips EyeCare desk lamp gen2.2 physical buttons stop reacting after some time home-assistant/core#119794

Open

Philips Eyecare - physical buttons stops working after few days #617

Philips Eyecare - physical buttons stops working after few days #617

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