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Analytics graph is not getting displayed in Safari/Chrome Mac sometimes #3970

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SumithBaddam opened this issue Sep 12, 2019 · 5 comments · Fixed by #4170
Closed

Analytics graph is not getting displayed in Safari/Chrome Mac sometimes #3970

SumithBaddam opened this issue Sep 12, 2019 · 5 comments · Fixed by #4170
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@SumithBaddam
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SumithBaddam commented Sep 12, 2019

Descriptive summary

Testing on Hyrax 3.0
Browserstack:
Safari 12.1 browser
Chrome browser

Analytics plot/graph is not getting displayed in Safari/Chrome Mac sometimes. If I open the collection/work analytics, it's not getting displayed but if I copy paste the URL in browser, it seems to work.
Examaple: https://nurax-dev.curationexperts.com/works/kk91fk53m/stats?locale=en
If we copy paste this URL, it displays. But if we open it from the collection, it is displaying empty graph. This issue might be because of browserstack. So I would like someone else to verify this.

Expected behavior

Display analytics graph for works.

Actual behavior

Displaying empty graph.

Steps to reproduce the behavior

"Navigate to work view page:
*Click on the analytics button
*Graph displays"

Example:
https://nurax-dev.curationexperts.com/works/kk91fk53m/stats?locale=en

@SumithBaddam SumithBaddam reopened this Sep 12, 2019
@SumithBaddam SumithBaddam changed the title Analytics graph is not getting displayed in Safari Mac Analytics graph is not getting displayed in Safari Mac sometimes Sep 12, 2019
@SumithBaddam SumithBaddam changed the title Analytics graph is not getting displayed in Safari Mac sometimes Analytics graph is not getting displayed in Safari/Chrome Mac sometimes Sep 12, 2019
@no-reply no-reply added this to the 3.x series milestone Sep 12, 2019
@no-reply
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I can reproduce this with Firefox 68.01

@no-reply
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I'm putting this in the 3.0.0 release project for now. We should at least investigate and determine how easy a fix this will be.

We may want to not consider it a release blocker though. cc: @samvera/hyrax-repo-managers @samvera/hyrax-ui-ux-advisors

@julesies
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FWIW, I think this might block us from upgrading to 3.0. But we might be able to help figure out things. @smithjp

@julesies
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also FWIW, we have seen some similar bugs to this in previous releases samvera-labs/nurax-pre2023#83

@MariaStarPower
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This is fixed - I can see the Analytics graph when I click on the Analytics tab from a work's show page:

Graphs are displaying perfectly in Google Chrome:

Image 2020-09-08 at 1 51 20 PM Image 2020-09-08 at 2 14 30 PM Image 2020-09-08 at 2 16 33 PM

Graphs are displaying perfectly in Safari:

Image 2020-09-08 at 1 52 52 PM Image 2020-09-08 at 2 15 22 PM Image 2020-09-08 at 2 17 55 PM

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5 participants