This project showcases the development of a Support Page using React.js, Express.js, and MongoDB Atlas. The primary goal is to create an efficient customer interaction management system, demonstrating my skills in designing and implementing data storage solutions.
- Frontend: React.js
- Backend: Express.js
- Database: MongoDB Atlas
- Efficient Customer Interaction: The support page provides a streamlined platform for managing customer interactions, ensuring timely responses and improved customer satisfaction.
- Data Storage: MongoDB Atlas is utilized for its robust data storage capabilities, enabling secure and scalable management of customer support data.
- This project lays the foundation for further enhancements, including:
- User Authentication: Implement user authentication for secure access to customer data and support functionalities.
- Real-time Chat: Incorporate real-time chat features to facilitate instant communication between customers and support agents.
- Analytics Dashboard: Develop an analytics dashboard to gain insights into customer interactions and support performance.
- Integration: Explore integration with external CRM tools for a comprehensive customer support ecosystem.