MY PROCESSOR CORES

[Hermezz1]

The other day I was experimenting with the number of cores that my ASUS TUF F15 laptop with an i7-12700H was working with (8 efficiency cores and 6 performance cores). I configured it with G-helper to only have 4 performance cores and 4 efficiency cores working, just for the sake of testing and experimenting, and when I wanted to change them again I could only put in the 6 performance cores, while the efficiency cores were only detected as 4, when before I had 8, which are the ones the processor originally has. I thought it was a G-helper bug and installed Armoury create that I had previously uninstalled because it seemed to me that G-helper was better and consumed less resources, just to check that my 8 efficiency cores were there, and when I downloaded and opened armoury create my 6 performance cores were there but only 4 efficiency cores, when there should be 8. Can someone help me solve this bug? Or if it's not a bug, what could I do? I hope you can help me, thanks.

Edit: I went into my laptop's bios to see how many cores were showing up, and it's the same thing that it shows me in g-helper, 6 performance cores and 4 efficiency cores. It's like the other 4 just disappeared, however I wasn't messing with any advanced options or trying to do crazy things with my laptop, I just wanted to use less cores and see how my laptop performed and then return it to how it was before with all its cores. I shouldn't have been messing with my laptop's cores ;(. I hope you can help me.

log.txt

[seerge]

@Hermezz1 hello,

How does core selection looks in Armoury Crate for you? Does it allow you to change number of cores? Can you upload a screenshot?

Also please upload an app log from %appdata%\GHelper\log.txt as it was explicitly asked in the issue template ?

But in general, you can simply reset all your settings to defaults by doing hard reset (pressing and holding power button for 40 seconds)

[Hermezz1]

@Hermezz1 hello,

How does core selection looks in Armoury Crate for you? Does it allow you to change number of cores? Can you upload a screenshot?

Also please upload an app log from %appdata%\GHelper\log.txt as it was explicitly asked in the issue template ?

But in general, you can simply reset all your settings to defaults by doing hard reset (pressing and holding power button for 40 seconds)

Hi, of course there are the screenshots and also the log, (I was so worried about the problem that I forgot to upload it)

log.txt

I tried to do the hard reset following the instructions in the Asus post that you left me but apparently nothing has changed.

[seerge]

@Hermezz1 ok,

From the log i see that BIOS says that maximum amount of cores is 4 / 6. That's why both AC and G-Helper show that as maximum number (even tho it's incorrect)

5/1/2025 16:50:23: Cores: 0x0406 <--- current cores
5/1/2025 16:50:23: CoresMax: 0x0406 <---- maximum cores

1. Did you try doing doing hard reset (turning laptop off and pressing and holding power button for 40 seconds) ? Most likely it would reset this setting back to defaults?
2. If not - can you try to set other number of cores in AC (for example 4 / 4) and after reboot check if it won't accidentally start showing correct maximum cores?

[seerge]

@Hermezz1 and if 1 and 2 does not help - you can this custom build, where I have set maximum number of cores in a dropdown to be always 8 (no matter what system reports), on your risk of course

GHelper.zip

[Hermezz1]

I tried hard reset, AC too but it didn't solve the problem.
Many months ago I used AC, when I discovered G-helper I fell in love with it, and I always used my 8 efficiency cores and 6 performance cores, I don't know why I decided to "test" what would happen when I reduced the efficiency cores and made those 4 cores "disappear", anyway I thank you for your time and I'm going to use that version of G-helper that you gave me. Thanks.

[seerge]

@Hermezz1 ok, let me know if manually selecting 8 cores in the app actually works.

Cause from how it looks now - it's just some BIOS hiccup, that it reports incorrect number (everywhere), in own menu and for AC or G-Helper

[Hermezz1]

I really don't know if it works, I mean I don't know how to measure or monitor the 8 efficiency cores to know if they are working, but I already selected the 8 cores and restarted the laptop, I opened the G helper again and the 8 cores are there.

[Hermezz1]

This screenshot is after selecting all 8 cores and rebooting

[seerge]

@Hermezz1 then you are back to 8 cores :) congrats. You can double check it in BIOS menu or in AC.

But now, lets try to figure out why it happened with you in a first place (most likely bugged BIOS). Then I can add a workaround specifically for your model, so it will always allow 8 cores in a dropdown, just knowing that it can't trust BIOS here.

1. Can you open AC and set 4 / 4 cores there (same as you did in G-Helper in a first place)
2. Reboot and check what AC allows you to select now ? Is it again "bugged" to 4 / 6 ?
3. You can use G-Helper to set it back to 8 again

Thanks

[seerge]

@Hermezz1 P.S. You can also see number of cores in windows Task Manager

[Hermezz1]

I opened AC and surprisingly my 8 efficiency cores came back!! I selected only 4 cores, restarted the laptop and when I wanted to put my 8 cores back, they didn't disappear anymore, all 8 were there for me.

I don't speak English, so I don't know if I did exactly what you asked, If you need me to do something I'm here to do whatever you ask me to do.
Again, thank you very much, you are my savior ;)

[seerge]

@Hermezz1

Can you try to set your cores to be exactly 4 perf / 4 efficiency in AC? and see if after rebooting maximum cores still show correctly in AC (and in BIOS menu) ?

Thanks!

[Hermezz1]

Sure! I set 4 performance and 4 efficiency to AC, then rebooted my laptop and it still shows max cores.
Then I enter my BIOS menu and it shows the maximum number of cores as well.

I recorded 2 videos to show you that after putting 4 efficiency cores / 4 performance cores in AC and rebooting, in AC and in the BIOS the maximum cores are correctly displayed, I attach them to this answer but I don't know if you can see them

Video.de.WhatsApp.2025-01-06.a.las.13.44.30_a87c2ff0.mp4

Video.de.WhatsApp.2025-01-06.a.las.13.44.24_ce7dde9f.mp4

[seerge]

@Hermezz1 ok, clear!

Do you mind to try to set custom number of cores via G-Helper now (like 4/4 again) and check results?

Thanks for checking.

[Hermezz1]

I set the 4 perf/ 4 eff in G-helper, restart the laptop, and in AC all the cores are shown perfectly, then I turn off the laptop to enter the BIOS and all the cores are shown too.

Video.de.WhatsApp.2025-01-06.a.las.23.19.26_0f8741cd.mp4

[seerge]

@Hermezz1 ok, great. Thanks for checking!

So now BIOS behaves correctly no matter where you change cores number (in AC or G-Helper).

Then it looks like it was some (random?) one-time hiccup with BIOS returning incorrect maximum possible number of e-cores before, that confused both apps and even BIOS own menu.

I have added a manual "fix" in the app for your specific model (FX507ZU) so it will always remember that maximum number of e-cores possible is 8 no matter what BIOS reports. So G-Helper will always show correct maximum number :)

This build should do it.

GHelper.zip

Thanks

[Hermezz1]

Thank you for your concern and work.

[seerge]

Extended this "fix" for a whole "FX507Z" range as all devices here seem to behave same

GHelper.zip