Skip to content

Update to reflect support of email as identifier #6476

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 3 commits into from
Oct 1, 2024
Merged

Update to reflect support of email as identifier #6476

Changes from all commits
Commits
Show all changes
3 commits
Select commit Hold shift + click to select a range
8e266a3
Update to reflect support of email as identifier
ashton-huxtable May 1, 2024
c969f55
Merge branch 'develop' into ashton-huxtable-patch-5
forstisabella Oct 1, 2024
c94904f
add back updates
forstisabella Oct 1, 2024
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 2 additions & 2 deletions src/connections/destinations/catalog/actions-braze-cloud/index.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -32,7 +32,7 @@ Braze Cloud Mode (Actions) provides the following benefit over Braze Classic:
- **REST Endpoint**: Your Braze REST Endpoint. For more information, see [API Overview](https://www.braze.com/docs/api/basics/){:target="_blank"} in the Braze documentation.

> info ""
> Braze requires that you include a `userId` or `braze_id` for all calls made in cloud-mode. Segment sends a `braze_id` if the `userId` is missing. When you use a device-mode connection, Braze automatically tracks anonymous activity using the `braze_id` if a `userId` is missing.
> Braze now supports sending `email` as an identifier. Braze requires that you include `userId`, `braze_id`, or `email` for all calls made in cloud-mode. Segment sends a `braze_id` if the `userId` is missing. When you use a device-mode connection, Braze automatically tracks anonymous activity using the `braze_id` if a `userId` is missing.

> info "V2 Actions"
> The V2 versions of each action include improved sync mode support. Only valid sync modes for each action are available. As a result, the `_update_existing_only` parameter is tied to the sync mode you select for the mapping. If you select the `update` sync mode, Segment passes `_update_existing_only: true` to Braze, and if you choose the `add` sync mode, Segment passes `_update_existing_only: false` to Braze.
Expand All @@ -50,4 +50,4 @@ Keep the following in mind if you plan to move to Braze (Actions) from the class
Braze requires one of either `external_id`, `user_alias`, or `braze_id` to be present in all events sent. If events are failing to send, please check your event mappings to make sure these fields are resolving to valid values.

### Missing events
When an event is sent under an alias, the event may seem to be missing when the alias cannot be found in Braze. This may be due to incorrect search for the alias in Braze. To search for an alias in Braze, use the format "Alias Label:Alias Name". For example, if the "Alias Label" field is set as email and "Alias Name" field is set as email address (for example: "test@email.com"), use "email:test@email.com" to search for the alias in Braze.
When an event is sent under an alias, the event may seem to be missing when the alias cannot be found in Braze. This may be due to incorrect search for the alias in Braze. To search for an alias in Braze, use the format "Alias Label:Alias Name". For example, if the "Alias Label" field is set as email and "Alias Name" field is set as email address (for example: "test@email.com"), use "email:test@email.com" to search for the alias in Braze.
Loading