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Update process for requesting account-level Audiences #7333

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Mar 5, 2025
Merged

Update process for requesting account-level Audiences #7333

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Accounts feature process change.md
estgc Dec 17, 2024
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minor rewording
pwseg Mar 5, 2025
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capitalize methods
pwseg Mar 5, 2025
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8 changes: 5 additions & 3 deletions src/engage/audiences/account-audiences.md
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Expand Up @@ -23,9 +23,11 @@ You can use account-level audiences to accomplish the following use cases:

## Enable account-level audiences

1. Contact [friends@segment.com](mailto:friends@segment.com) and provide your workspace ID to have account-level audiences enabled for your workspace. Navigate to **Settings > Workspace Settings > General Settings** to view your workspace ID.
2. Ensure that `group_id` is configured as an identifier in Engage Identity Resolution settings. For more information, see [Identity Resolution Settings](/docs/unify/identity-resolution/identity-resolution-settings/).
3. Instrument [group](/docs/connections/spec/group/) calls to send account information to Segment.
1. Contact [friends@segment.com](mailto:friends@segment.com) to request account-level audiences. Include:
- **Your Workspace ID** (which you can find in **Settings > Workspace Settings > General Settings**)
- **Your intended use cases** for account-level audiences
2. If your workspace has account-level audiences enabled, ensure that `group_id` is configured as an identifier in Engage [Identity Resolution settings](/docs/unify/identity-resolution/identity-resolution-settings/).
3. Instrument [Group calls](/docs/connections/spec/group/) to send account information to Segment.

## Account-level audience conditions

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