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SG-35712 Prevent flaky disconnection when uploading thumbnails on publish #368

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@carlos-villavicencio-adsk carlos-villavicencio-adsk commented Feb 11, 2025

There's a flaky disconnection when the publisher uploads the thumbnail. The most common errors are:

  • Connection closed by peer
  • URLopen error EOF occurred in violation of protocol ssl.c:1006

They seem to be related to TLS handshakes. While testing on local machines we consistently reproduced this with the following change: Move the connection opener to the retry block and change CACertsHTTPSHandler parent class.

shotgun_api3/shotgun.py Outdated Show resolved Hide resolved
@@ -4330,13 +4330,13 @@ def connect(self):
)


class CACertsHTTPSHandler(urllib.request.HTTPSHandler):
class CACertsHTTPSHandler(urllib.request.HTTPHandler):
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Why do we need this change?

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I don't have a clear answer for this. I was a trial/error change that made sense to me according to keep consistency on naming. Also, we're using SSL with TLS.


attempt = 1
while attempt <= self.MAX_ATTEMPTS:
# Perform the request
try:
opener = self._build_opener(FormPostHandler)
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Side question: why don't we use httplib2 for those?

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I'm not sure how to answer this. This line was moved from outside the retry block, so in case it fails, the retry can start a new connection. I don't know the details of the original design.

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2 participants