Fixing Rocket.chat+ for iOS

[maisutton]

The Rocket.chat+ app isn't working for iOS due to some kind of SSL issue that could be resolved by configuring a reserve proxy server.

Mai sent a message to tech support at Rocket.chat and they responded with the message below:

If you are hosting this instance on your own server (not our Cloud), the issue might be with your server settings, so this is to be checked by your admin.
My suggestion is that your instance does not have a reverse proxy server set up, and that is why it gives you that line under your login field saying that you have to support SSL. In this case, all of your chat users should experience the same problem as you.
You can ask advice from you admin and forward him here: https://rocket.chat/docs/installation/manual-installation/configuring-ssl-reverse-proxy/#configuring-ssl-reverse-proxy.
If the issue is not with the SSL certificate, please discuss this with your admin as we do not have access to your server to look into the problem.

[eenblam]

@maisutton can you post a screenshot and/or the exact error message you're seeing?

[maisutton]

There really isn’t an error message. It just says “It is required that your server supports SSL” which is what it says before I even enter the URL to our chat.

On Sun, Apr 15, 2018 at 7:56 PM Ben ***@***.***> wrote: @maisutton <https://github.com/maisutton> can you post a screenshot and/or the exact error message you're seeing? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#30 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AUOtu5rPkeDWSfb7BnbNoatY0Lz9D0XYks5tpAh2gaJpZM4TVygJ> .

-- - - - *Mai (Maira) Ishikawa SuttonFreelance Writer / Community Organizershe/her/they/them pronounsTwitter @mairaPhone +1 (626) 862-1783*

[bennlich]

Our rocket chat server is behind a reverse proxy, and it does support SSL :-/

The way I've debugged rocket chat in the past is by watching the rocket chat logs while opening/closing/signing in on the app. In the past there have been bugs with the paths requested by client apps.

@maisutton what version of the rocketchat+ app are you using?

Let me know if you want to spend 30m - 1hr debugging. I can watch the logs while you try to use the app.

[maisutton]

Oh that's weird then...

Seems like a great way to debug it @bennlich! I'll be working on stuff all day, so just let me know when you're able to debug it with me. (I can still use Rocket.chat so you can ping me on there too)

[bennlich]

Debugged w/ Mai. Reinstalling the app seemed to fix, probably because the server had been updated since the first install, and the app had somehow got itself into a bad state with the old version of the server.