chore: Add support CRUD endpoints #6836
Conversation
|
|
The latest updates on your projects. Learn more about Vercel for Git ↗︎
|
How to use the Graphite Merge QueueAdd either label to this PR to merge it via the merge queue:
You must have a Graphite account in order to use the merge queue. Sign up using this link. An organization admin has enabled the Graphite Merge Queue in this repository. Please do not merge from GitHub as this will restart CI on PRs being processed by the merge queue. |
| }, | ||
| body: JSON.stringify({ | ||
| body: { | ||
| type: "markdown", |
There was a problem hiding this comment.
Supports HTML and markdown. I'm assuming we'll have a markdown editor.
Uploads are not supported yet.
| @@ -98,6 +98,7 @@ export async function createTicketAction( | |||
| loginRedirect("/support"); | |||
| } | |||
|
|
|||
| // @TODO: This needs to be updated to use team.unthreadCustomerId after all users are migrated. | |||
There was a problem hiding this comment.
This will need to update to use team.unthreadCustomerId for the other endpoints to start working.
| type GetTicketResponse = | ||
| | { | ||
| success: false; | ||
| message: string; | ||
| } | ||
| | { | ||
| success: true; | ||
| result: UnthreadMessagesResponse; | ||
| }; |
There was a problem hiding this comment.
Does this response format make sense?
| where: [ | ||
| { | ||
| field: "customerId", | ||
| operator: "==", | ||
| value: customerId, | ||
| }, | ||
| ], |
There was a problem hiding this comment.
Ensure we only return conversations for this customer.
|
|
||
| // Get the conversation first to confirm the user has permissions to update this ticket. | ||
| const conversation = await getUnthreadConversation(conversationId); | ||
| if (!conversation || conversation.customerId !== customerId) { |
There was a problem hiding this comment.
Ensure we only return conversations for this customer.
|
|
||
| // Get the conversation first to confirm the user has permissions to update this ticket. | ||
| const conversation = await getUnthreadConversation(conversationId); | ||
| if (!conversation || conversation.customerId !== customerId) { |
There was a problem hiding this comment.
Ensure we only update conversations for this customer.
|
|
||
| // Get the conversation first to confirm the user has permissions to update this ticket. | ||
| const conversation = await getUnthreadConversation(conversationId); | ||
| if (!conversation || conversation.customerId !== customerId) { |
There was a problem hiding this comment.
Ensure we only update conversations for this customer.
| import { getTeamById } from "@/api/team"; | ||
| import { getUnthreadConversation } from "lib/unthread/get-conversation"; | ||
| import { getRawAccount } from "../../../../account/settings/getAccount"; | ||
| import { loginRedirect } from "../../../../login/loginRedirect"; |
There was a problem hiding this comment.
My editor autocompleted these. Are mixed absolute/relative paths fine?
| "use server"; | ||
| import "server-only"; | ||
|
|
||
| interface UnthreadUser { |
There was a problem hiding this comment.
Source: Unthread API docs
Adds CRUD server actions to list, create, and update support tickets
PR-Codex overview
This PR focuses on enhancing the ticketing system by introducing new functionalities for creating, updating, and retrieving tickets. It includes updates to type definitions and improvements in error handling and validation throughout the ticket management process.
Detailed summary
engineCloudconfiguration topackages/service-utils/src/core/api.ts.TeamPlantype to manage billing and support plans inTeamResponse.fetchTeamAndProjectto useincomingServiceApiKey.updateTicketActionfor ticket updates with error handling.addMessageToTicketActionfor adding messages to tickets.listTicketsActionfor retrieving a list of tickets.getTicketActionfor fetching ticket details and messages.getUnthreadConversationfor conversation retrieval.