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Welcome to the ticketcleaner wiki!
Please note that this wiki is dedicated to release 2.0.0 and up.
For older versions of the plugin please refer to: https://forge.glpi-project.org/projects/ticketcleaner/wiki
Thank you
This plugins provides several features to clean Tickets and Followups at creation time and update time.
It gives the possibility to filter texts at Ticket (or Followup) creation.
And to exclude pictures from Ticket (or Followup) creation (when done via email receiver).
Copy the folder 'ticketcleaner' into the 'plugins' folder of GLPI installation. Like for any other GLPI plugins.
Don't forget to install it and enable it from GLPI Plugins setup page.
See this section to learn how to create Text Filters.
Special patch to apply when using eMail server in HTML mode: patch for HTML clean() function.
Image cleaning mechanism uses a sub-folder inside 'ticketcleaner' folder. This sub-folder is named 'pictures'.
You will store into this folder all picture files to be excluded from Tickets. Then when needed, the plugin will load 'on the fly' the Sha1 signatures of the picture files from this 'pictures' folder into the database.
The plugin will use these Sha1 signatures to exclude any images attached to (or embedded into) emails sent to GLPI.
For each picture file (excluded or not) attached to (or embedded into) emails a notice will be logged into the 'TicketCleaner' log files. This notice will indicate which file is excluded or not.
Beware that this log file may grow and may become large enough to prevent correct running of GLPI: then check the size of this file on a regular time basis in order to prevent any stop of GLPI (you may also use the Circular Log core feature).