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Reporting an issue
Dean Gardiner edited this page Feb 13, 2016
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3 revisions
- Open our issue tracker on GitHub
- Check open issues to ensure your issue hasn't already been reported
- If your issue hasn't been reported, create a new issue with the details listed below
- Descriptive title - use keywords so others can find your bug
- Steps to reproduce the problem
- What happens when you follow the steps, and what you expect to happen instead.
- Did this work in a previous version? If so, please provide the version that it worked in.
Provide the current version of
- trakt (for Plex)
- Operating System
- Plex Media Server
- Plex Client (if applicable + available)
Log Files
The plugin log files are very helpful when reporting issues, please remember to:
- Set all the
Logging
options toDEBUG
(not always required, but it helps for more complicated issues) - Make sure the log files you are uploading span the time of the issue, you may need to upload older log files (suffixed with a number, e.g.
com.plexapp.plugins.trakttv.log.1
) if the issue has happened over 10 hours ago