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remove duplicate outdated OSS support docs (#4364)
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remove duplicate outdated OSS support
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@mifi
mifi authored Mar 19, 2023
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<!-- md integration_help.md -->

This approach is new, we may make changes as we learn. Here are the current options in detail:

<div class="table-responsive">

| | 🦄<br>Community | 🥉<br>Bronze | 🥈<br>Silver and up |
|----------------------------------------------:|:--------------------:|:--------------------------------------------------------------:|:--------------------------------------------------------------------------------:|
| | anyone,<br/>$0 | included with all Transloadit Plans,<br/>which start at $49/mo | Enterprise addons,<br/>starting at $1499/mo |
| Bug Reports | [GitHub][bugs] | [GitHub][bugs] | [GitHub][bugs] |
| Feature Requests | [GitHub][features] | [GitHub][features] | [GitHub][features] & [Transloadit][support] |
| Integration Help | [Community][forum] | [Community][forum] & [Transloadit][support] | [Community][forum] & [Transloadit][support] |
| Support on Uppy client | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on Transloadit-hosted Companion & Tus | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on self-hosted Companion & Tus | best effort | - | yes |
| Access to Transloadit-hosted Companion & Tus | yes (with a <a href="https://transloadit.com/pricing/">free Transloadit Community plan</a>) | yes | yes |
| Access to Transloadit’s encoding features | yes | 10GB included | 0GB - unlimited |
| Guaranteed response times within office hours | - | <= 3 days | <= 8h - 32h |
| 1-on-1 access to core developers | - | 1h | 1h - 20h |
| Health & Status | - | Access to Personal Transloadit Dashboard | Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
| Support for non-current releases | - | - | 0 - 10 releases back |

</div>

If you want to apply for:

* 🥉 Bronze support, [sign up for the Startup plan][pricing].
* 🥈 Silver (or 🥇 higher), [reach out](mailto:support@transloadit.com?subject=Uppy+Enterprise+Support).

Afterwards, you can contact [Support][support], announcing your account’s email address.

[bugs]: https://github.com/transloadit/uppy/issues/new?template=bug_reports.md "Bugs welcome in the issue tracker on GitHub"

[features]: https://github.com/transloadit/uppy/issues/new?template=feature_request.md "Feature requests welcome in the issue tracker on GitHub"

[forum]: https://community.transloadit.com/c/uppy "Community Forum"

[pricing]: https://transloadit.com/pricing/ "Transloadit plans & signup"

[support]: https://transloadit.com/support/ "Transloadit Support"

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