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visual-kpi-docs/docs/supporting-pages/faqs/support-services.mdx
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| --- | ||
| id: support-services | ||
| title: Support & Services Questions | ||
| slug: /faq/support-services | ||
| description: '' | ||
| tags: [FAQ] | ||
| --- | ||
|
|
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| import Accordion from '@site/src/components/accordion/Accordion'; | ||
| import AccordionGroup from '@site/src/components/accordion/AccordionGroup'; | ||
| import SearchWrapper from '@site/src/components/accordion/SearchWrapper'; | ||
|
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| <SearchWrapper> | ||
| <AccordionGroup> | ||
| <Accordion title="What services do you offer? Do I need them? (consulting, training, etc.)"> | ||
| We offer all kinds of services. The truth is 95% of our customers don't require technical consulting and can get by with just our proactive product support. We also offer free online training and paid, custom training, as well as consulting for deep product and industry experts. We have partners who can do all the other forms of consultancy, system integration, etc., if required. | ||
| </Accordion> | ||
| <Accordion title="How often do you release new features and functionality (including fixes)? Do I need to upgrade the system each time? How easy is it to upgrade to a new version (downtime, resources required, etc)?"> | ||
| We do approximately 20 to 40 releases per year, but there's no need for you to upgrade at the same pace we release software. Our existing customers take a range of approaches— from upgrading every time to not upgrading for years— but it averages out at roughly every quarter to every 6 months. Upgrading takes just minutes and is backwards compatible. | ||
| </Accordion> | ||
| <Accordion title="How can we contact you for product support? What hours, and what is your normal response time?"> | ||
| You can contact us anytime at support@transpara.com or via our online contact form at transpara.com/support. Our turnaround times are fast. We also maintain an online Knowledge Base and Training content. | ||
| </Accordion> | ||
| <Accordion title="Do you have a support SLA?"> | ||
| We have multiple tiers of support, with more aggressive SLAs at each tier. Contact us for more details. | ||
| </Accordion> | ||
| </AccordionGroup> | ||
| </SearchWrapper> |
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