In tuta, email folders missing since yesterday

[paul533678]

• This is not a feature request (existing functionality does not work, not missing functionality).
  I will request features on forum or via support.
• I've searched and did not find a similar issue.

Describe the bug
A clear and concise description of what the bug is.

Yesterday I logged into my tutanota email account and sorted out my emails, put them in folders and created a few more folders.
Today most of them are completely missing including from people I have writte to for years. WHY?

To Reproduce
Steps to reproduce the behavior:

1. log in to email account.
2. Look at the folders list.
3. THe last one in the left column is "Other" but does not include all the missing emails/folders.
4. See error

Expected behavior
A clear and concise description of what you expected to happen.
I expect to find my emails
Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Desktop Environment, if applicable (on Linux)
• Version [e.g. 22]
  Using tutanota on desktop running on Linux - Zorin (= Ubuntu 20.04)
  Additional context
  Add any other context about the problem here.

[charlag]

Hi, thank you for your report! The issue seems highly unusual, please contact support via help icon in the app if you are a paying customer or send the details to hello [at] tutao.de if you are not so that we can look at your specific case

[paul533678]

I've had this tutanota email address for some years. Yesterday (20241203) I sorted out my emails, adding some to some already existing folders and deleting some junk. Today when I logged in, anything associated with a movement of an email yesterday means that folder has disappeared altogether, and in two cases folders that had lots of emails in them are now empty. I run Zorin Linux system (based on Ubuntu 20.04) on a laptop. I do not use an app on my phone. Currently I am not a paying customer. This is not something I have done inadvertently. I definitely moved the emails and checked before I logged out. I would guess that at least 90% of my emails have disappeared. This certainly does not encourage me to move to being a paying customer. Regards, Paul. 4 Dec 2024, 20:56 by ***@***.***:

…

Hi, thank you for your report! The issue seems highly unusual, please contact support via help icon in the app if you are a paying customer or send the details to hello [at] tutao.de if you are not so that we can look at your specific case — Reply to this email directly, > view it on GitHub <#8079 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BNN3KE77AWVACY36JYZYYNT2D3GS7AVCNFSM6AAAAABS7CDGTKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMJWG42DINJQGY>> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/8079/2516744506> @> github> .> com>

[charlag]

Thank you for more info, we cannot look at the state of your mailbox without knowing your email address, that's why we asked you to contact us via email

[paul533678]

I now notice that the "Logout" button at the bottom left has disappeared or is this "Switch Account" button suppose to do the same thing? If you're going to make changes like this you need to warn us in advance. See attached full page screenshot. 4 Dec 2024, 22:58 by ***@***.***:

…

Thank you for more info, we cannot look at the state of your mailbox without knowing your email address, that's why we asked you to contact us via email — Reply to this email directly, > view it on GitHub <#8079 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BNN3KE57OSOELVAY5KDI6A32D3U5XAVCNFSM6AAAAABS7CDGTKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMJXGEZTMNZSGY>> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/8079/2517136726> @> github> .> com>

[paul533678]

How is your search for my missing emails going? There are very few left and nothing has magically reappeared. 4 Dec 2024, 22:58 by ***@***.***:

…

Thank you for more info, we cannot look at the state of your mailbox without knowing your email address, that's why we asked you to contact us via email — Reply to this email directly, > view it on GitHub <#8079 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BNN3KE57OSOELVAY5KDI6A32D3U5XAVCNFSM6AAAAABS7CDGTKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMJXGEZTMNZSGY>> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/8079/2517136726> @> github> .> com>