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5 changes: 5 additions & 0 deletions CODEOWNERS
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Expand Up @@ -43,6 +43,11 @@ pages/centers-of-excellence/* @18F/co
###########################################################################
# Guilds, working groups, and councils
###########################################################################
pages/about-us/diversity.md @18F/guild-deia
pages/about-us/code-of-conduct.md @18F/guild-deia
pages/general-information-and-resources/deia-resources.md @18F/guild-deia
pages/general-information-and-resources/inclusive-behaviors.md @18F/guild-deia
pages/general-information-and-resources/inclusion-bot.md @18F/guild-deia
pages/about-us/digital-council.md @18F/digital-council

###########################################################################
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17 changes: 17 additions & 0 deletions _data/navigation.yml
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Expand Up @@ -11,6 +11,9 @@ primary:
- text: Mission, history, and values
url: about-us/tts-history/
internal: true
- text: Diversity, equity, inclusion, and accessibility
url: about-us/deia/
internal: true
- text: Code of conduct
url: about-us/code-of-conduct/
internal: true
Expand Down Expand Up @@ -222,6 +225,20 @@ primary:
- text: Records management
url: records-management/
internal: true
- text: Diversity, equity, inclusion, and accessibility
children:
- text: DEIA resources
url: general-information-and-resources/deia-resources/
internal: true
- text: Healthy conflict and constructive feedback
url: general-information-and-resources/conflict-feedback-intro/
internal: true
- text: Inclusive behaviors
url: general-information-and-resources/inclusive-behaviors/
internal: true
- text: Inclusion bot
url: general-information-and-resources/inclusion-bot/
internal: true
- text: TTS locations
children:
- text: Distributed
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1 change: 1 addition & 0 deletions cSpell.json
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Expand Up @@ -36,6 +36,7 @@
"CSRA",
"CTO's",
"Cubano",
"DEIA",
"detailee",
"detailees",
"diems",
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10 changes: 10 additions & 0 deletions pages/18f/chapters/engineering.md
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Expand Up @@ -103,6 +103,16 @@ The Director is selected through nominations and interviews. While there is no
additional compensation for being a director, it’s an opportunity to help make
team members’ time at 18F great.

### DE&I Leads

The DE&I Leads lead efforts to foster a diverse and inclusive environment for
engineers. Their mission includes building a strong culture and setting an
inclusive tone even before a new engineer comes on board. Anyone who has issues
or concerns related to inclusion or equity in the 18F engineering chapter should
feel empowered to reach out to the DE&I Leads. If you have access to the TTS
Slack, you can reach us at @amymok and @alexsoble. You can also reach us by
email at: eng-dei@gsa.gov.

### Leadership

See
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218 changes: 218 additions & 0 deletions pages/about-us/deia.md
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---
title: Diversity, Equity, Inclusion, and Accessibility at TTS
redirect_from:
- /intro-to-the-diversity-guild/
- /diversity/
- /about-us/diversity/
questions:
- g-diversity
- g-accessibility
---

At TTS, [our mission]({% page "/tts-history/" %}) is to design and deliver a
digital government with and for the American public.

To ensure that the products we build and services we offer truly serve everyone,
we center our work on diversity, equity, inclusion, and accessibility (also
known as DEIA).

In particular, we align our efforts with recent Executive Orders on
[DEIA in the federal workforce](https://www.whitehouse.gov/briefing-room/presidential-actions/2021/06/25/executive-order-on-diversity-equity-inclusion-and-accessibility-in-the-federal-workforce/)
and
[advancing racial equity through government services](https://www.whitehouse.gov/briefing-room/presidential-actions/2021/01/20/executive-order-advancing-racial-equity-and-support-for-underserved-communities-through-the-federal-government/).

## Our approach to DEIA

We believe that diversity is vital to a successful organization and that we must
reflect the diversity of the public we serve. We also believe in transforming
our strategies to meaningful action and have outlined our DEIA initiatives here.

### Diversity

_Our definition_: Diversity is the presence of different identities,
perspectives, and experiences. Does our team reflect the diversity of our
country?

_Our efforts_:

- Internally publishing
[demographic data](https://docs.google.com/spreadsheets/u/0/d/1eYqMhVBRvjCjnJpq_51h_MgLcXZQNN8wacWQC9XdzMw/edit)
on a quarterly basis. For those outside of TTS,
[FedScope](https://www.fedscope.opm.gov/) is the most detailed public-facing
website for federal employee demographic data.
- Partnering with organizations that focus on recruitment and hiring for
underrepresented groups.
- Supporting all employees to join an [affinity
group]({% page "/training-and-development/working-groups-and-guilds-101/" %})
and/or create new groups. Our affinity groups are spaces where employees of
similar identities come together in community.
- Coordinating with GSA’s Senior Advisor for Diversity, Equity, Inclusion, and
Accessibility who provides oversight and professional advice to TTS
leadership, guilds and affinity groups.
- Investing in DEIA with dedicated funding and support for employees who work on
DEIA-focused internal projects. In FY23, there will be a $500,000 DEIA budget.

### Equity

_Our definition_: Equity implores us to examine the impacts of the structures
and systems that govern our policies, processes, and decision-making. Are
outcomes and opportunities different, depending on someone’s identities?

_Our efforts_:

- Holding quarterly feedback sessions between affinity groups and the TTS
Executive Director.
- Providing [unconscious bias training]({% page "/getting-started/classes/" %})
to all new employees during onboarding.
- Leading regular [information sessions](https://join.tts.gsa.gov/) for
candidates that focus on demystifying the federal hiring process.
- Reviewing interview guides for bias.
- Training hiring managers and interviewers on how to identify and reduce bias.
- Sending interview questions to candidates ahead of time.

### Inclusion

_Our definition_: Inclusion and belonging focus on our workplace environment. Do
our colleagues feel included, valued, welcomed, and respected?

_Our efforts_:

- Conducting an annual Inclusion and Belonging Survey.
- Delivering a [DEIA onboarding class]({% page "/getting-started/classes/" %})
to all new employees.
- Writing content and building products externally which follow
[inclusive language principles](https://content-guide.18f.gov/our-style/inclusive-language/).
- Maintaining an [Inclusion
Bot]({% page "/general-information-and-resources/inclusion-bot/" %}) that
nudges Slack users about exclusionary language and hurtful phrases.
- Maintaining a [list of inclusive
behaviors]({% page "/general-information-and-resources/inclusive-behaviors/" %})
and a [list of
resources]({% page "/general-information-and-resources/deia-resources/" %}) to
help our employees understand and advance DEIA through their work.

### Accessibility

_Our definition_: Accessibility focuses on access to tools and capabilities that
foster equal and full participation. Does everyone in our organization have what
they need to fully engage? Can everyone in the public use the products and
services we deliver?

_Our examples_:

- Training for best practices and manual testing, along with developing and
procuring accessible software, supporting the
[Section 508](https://www.section508.gov/content/about-us) team and their
responsibilities.
- Maintaining an
[Accessibility for Teams guide](https://accessibility.digital.gov/), equipping
people across disciplines with the skills needed to successfully run an
accessibility audit.
- Sharing our learnings by publishing
[writing guides](https://accessibility.18f.gov/),
[holding talks](https://www.youtube.com/watch?v=CL6lOwJEMGQ),
[writing blogs](https://digital.gov/2015/06/05/using-section-508-guidance-to-improve-the-accessibility-of-government-services/),
and speaking at conferences.
- Ensuring our products and services satisfy all the
[Web Content Accessibility Guidelines](https://www.w3.org/WAI/standards-guidelines/wcag/)
(WCAG) 2.0 AA. We offer a
[checklist](https://accessibility.18f.gov/checklist/) to make sure we’re
meeting all the guidelines.
- Promoting inclusive design by including people of all abilities in user
experience testing. This means adopting a “Solve for one, extend to many”
methodology.
- Ensuring all new supervisors meet with our GSA reasonable accommodation
coordinator.

## How we learn

As an organization, TTS is committed to learning from its DEIA efforts. We
strive to collect and publish data, and use these results to reflect honestly
and critically about our progress. We have a number of channels through which we
regularly collect feedback from employees.

- The Inclusion and Belonging Survey: In 2019, the Diversity Guild released the
first-ever TTS Inclusion and Belonging survey as a benchmark for measuring how
TTS is doing in the areas of diversity, equity, inclusion, and belonging. The
responses inform the work of the Diversity Guild, both in guiding TTS-wide
action items and in planning weekly Guild Office Hours. View results from
[2019](https://docs.google.com/presentation/d/11acPBMr02thj8f9SIcvO9iqlzBff-MCTG8C3dL7LFqs/edit),
[2020](https://docs.google.com/presentation/d/1Hhha6qPCCogu0UiufYJZ5YuhaRIfHK8zAFeeUgE1bR4/edit#),
and
[2021](https://docs.google.com/presentation/d/1tETeRLOydDLhMHFl1e2A5BzNhdWB9wxt4cH-yW1Qw0o/edit#).
- Affinity Groups Listening Tour: We work with TTS affinity groups to understand
colleagues’ unique experiences, perspectives, expertise, and needs, and
advocate for visibility, sponsorship, and accountability with leaders across
our organization. The TTS Executive Director and the Diversity Guild Co-Leads
hold quarterly listening sessions with each Affinity Group. Guild Co-Leads
work with senior leadership, Talent, our People Ops team, and other internal
partners to map feedback into meaningful action.
- [Federal Employee Viewpoint Survey](https://www.opm.gov/fevs/): The Office of
Personnel Management (OPM) sends an annual, quantitative survey to federal
employees across the government.

## DEIA Guilds

TTS has two
[Guilds]({% page "/training-and-development/working-groups-and-guilds-101/#guilds-in-tts" %})
that support our DEIA efforts: Diversity Guild and Accessibility Guild.

### Diversity Guild

Founded in 2014, the Diversity Guild advances TTS’s diversity, equity, and
inclusion goals. Its purpose is to help make TTS a great place to work for
people of all backgrounds.

#### Getting involved

There are a number of ways you can get involved or support the Guild’s
grassroots DEIA efforts.

1. Attend Guild programming: The Diversity Guild Co-Leads host weekly sessions
(“Office Hours) focused on a variety of DEIA topics. Office Hours are held
every Friday at 12:30-1pm EST. The meetings show up on the
[TTS Working Groups and Guilds Calendar](https://www.google.com/calendar/embed?src=gsa.gov_o1aqcv28k1f0nmca5bkch8los4%40group.calendar.google.com).
If you would like to be added to the invites directly, message one of the
[Diversity Guild
Co-Leads]({% page "/training-and-development/working-groups-and-guilds-101/#current-guilds" %}).
2. Join the (Slack) conversation. TTSers regularly share articles, ask
questions, and celebrate milestones via the {% slack_channel "g-diversity" %}
Slack channel. To promote a healthy and respectful environment, there are
[special guidelines for #g-diversity](https://docs.google.com/document/d/1IP0GERswH8t5nQxH0VyYPidj5TrkNtfJEmaPz3_y-go/edit).
3. Reach out with questions: the [Diversity Guild
Co-Leads]({% page "/training-and-development/working-groups-and-guilds-101/#current-guilds" %})
are available to chat with you.
4. Become a DEI representative (Rep): These are volunteers across TTS that help
teams create a diverse, equitable, inclusive, and welcoming TTS. While
everyone on a team has a responsibility to advocate for diversity, equity,
and inclusion, the DEI rep role is to make sure that DEI concerns are always
on the table for their team. And, they use their team-specific knowledge to
inform Guild efforts and initiatives which are typically focused
organization-wide. TTS staff can become DEI reps by reaching out to their
team lead, current DEIA rep, or the Diversity Guild leads. For more
information, see the
[DEIA rep internal listing](https://docs.google.com/document/d/1g7bpwFBfpHMy0guu5nUaF0HhBLvu42pF0nCiBdb92M4/edit).

### Accessibility Guild

Our Accessibility Guild aims to empower TTS staff to center accessibility in
their work. In particular, this guild’s mission is to help TTS procure and
develop accessible products to provide an excellent user experience for
everyone. This includes thinking about accessibility in every step of a project:
vendor management and procurement, inclusive usability testing, universal design
principles in visual design and prototypes and software engineering best
practices. The guild provides training and awareness to make accessibility
everyone’s responsibility.

For more information, see the [Accessibility Handbook
page]({% page "/accessibility/" %}),
[Accessibility Guide](https://accessibility.18f.gov/), or join the
{% slack_channel "g-accessibility" %} Slack channel.

## Affinity Groups

Affinity groups are spaces where employees of similar identities can talk freely
amongst themselves. Depending on the group, it may be open or invite-only. Visit
the [affinity groups, working groups, guilds, and other communities Handbook
page]({% page "/training-and-development/working-groups-and-guilds-101/" %}) for
more information.
6 changes: 3 additions & 3 deletions pages/about-us/tts-consulting/operations/collaboration.md
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Expand Up @@ -3,7 +3,7 @@ title: How we collaborate
cspell: ignore facemute
---

TTSC relies on various practices and tools to enable positive and productive collaboration. These help us get to know each other, foster community, and support respectful collaboration.
TTSC relies on various practices and tools to enable positive and productive collaboration. These help us get to know each other, foster community, and support respectful and inclusive collaboration.

## Virtual coffees

Expand All @@ -15,14 +15,14 @@ Personal READMEs are a way for folks to better get to know each other before we

## Guilds and collectives

[TTS’s working groups, and guilds]({% page "/training-and-development/working-groups-and-guilds-101/" %}) formed in the early days of 18F as a way to share best practices and learn from each other. These groups and guilds have expanded and now welcome people from across TTS.
[TTS’s affinity groups, working groups, and guilds]({% page "/training-and-development/working-groups-and-guilds-101/" %}) formed in the early days of 18F as a way to share best practices and learn from each other. These groups and guilds have expanded and now welcome people from across TTS.

A couple groups particularly focused on TTSC work and practices are:

- Consulting Guild (Join the Slack channel [#g-consulting](https://gsa-tts.slack.com/channels/g-consulting))
- Project Leadership Collective (Join the Slack channel [#c-18f-project-leadership](https://gsa-tts.slack.com/channels/c-18f-project-leadership))

## Practices for remote meetings
## Inclusive practices for remote meetings

- Work from a quiet space without much background noise. If you need to discuss sensitive topics, present to partners or stakeholders, or handle personnel issues, make sure you have privacy.
- Default to using video so colleagues can see your face and gestures. Nonverbal feedback and cues help keep the conversation moving while building empathy and trust. If you do “facemute” (for instance, because you’re eating), turn the video back on when you can. For more about our video conferencing tool, see [meetings and meeting tools]({% page "/meetings-and-meeting-tools/" %}).
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Expand Up @@ -3,7 +3,7 @@ title: Conduct and norms
cspell: ignore backchannel, Gchat, backchanneling
---

At TTSC, we follow various policies and practices. In everything we do, we strive to create a work environment that encourages collaboration — both with our partners and each other.
At TTSC, we follow various policies and practices to foster an open and inclusive community. In everything we do as a distributed team, we strive to create a work environment that encourages collaboration — both with our partners and each other.

In general, err on the side of over-communication, such as by asking clarifying questions and restating information to confirm understanding.

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Expand Up @@ -22,6 +22,8 @@ Other important things to know as a new employee:
- [San Francisco (United Nations Plaza)]({% page "san-francisco/" %})
- [New York City (One World Trade Center)]({% page "new-york-city/" %})

- **Pronouns:** At TTSC, it’s common for people to include their pronouns when introducing themselves, but it’s not required.

- **Slack:** [Slack]({% page "tools/slack/" %}) is a primary communication space across TTS. 18F uses Slack extensively, whereas CoE has tended to use gChat a bit more. Talk to your team about their preferences. Using Slack at TTS is different from using Slack at other workplaces, so make sure to review the [Slack code of conduct]({% page "about-us/tts-consulting/operations/conduct-and-norms/#interacting-on-slack" %}).

- **Self-care:** The work we do is rewarding, but it’s also challenging and demanding. Setting boundaries around your time and energy will be helpful as you begin to develop your work routine and habits.
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Expand Up @@ -11,6 +11,7 @@ TTS develops CPFs in order to support:

- **Career development and planning**: As an employee, what do I need to do if I
want to advance or change roles?
- **Equity**: Are our expectations consistent?
- **Onboarding**: What will I do? What do others on my team do? In TTS?
- **Performance plans**: What will I be measured on?
- **Reuse**: Where can I find written information about a role, that I can adapt
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