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"CSRA", | ||
"CTO's", | ||
"Cubano", | ||
"DEIA", | ||
"detailee", | ||
"detailees", | ||
"diems", | ||
|
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--- | ||
title: Diversity, Equity, Inclusion, and Accessibility at TTS | ||
redirect_from: | ||
- /intro-to-the-diversity-guild/ | ||
- /diversity/ | ||
- /about-us/diversity/ | ||
questions: | ||
- g-diversity | ||
- g-accessibility | ||
--- | ||
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||
At TTS, [our mission]({% page "/tts-history/" %}) is to design and deliver a | ||
digital government with and for the American public. | ||
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To ensure that the products we build and services we offer truly serve everyone, | ||
we center our work on diversity, equity, inclusion, and accessibility (also | ||
known as DEIA). | ||
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In particular, we align our efforts with recent Executive Orders on | ||
[DEIA in the federal workforce](https://www.whitehouse.gov/briefing-room/presidential-actions/2021/06/25/executive-order-on-diversity-equity-inclusion-and-accessibility-in-the-federal-workforce/) | ||
and | ||
[advancing racial equity through government services](https://www.whitehouse.gov/briefing-room/presidential-actions/2021/01/20/executive-order-advancing-racial-equity-and-support-for-underserved-communities-through-the-federal-government/). | ||
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## Our approach to DEIA | ||
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We believe that diversity is vital to a successful organization and that we must | ||
reflect the diversity of the public we serve. We also believe in transforming | ||
our strategies to meaningful action and have outlined our DEIA initiatives here. | ||
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### Diversity | ||
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_Our definition_: Diversity is the presence of different identities, | ||
perspectives, and experiences. Does our team reflect the diversity of our | ||
country? | ||
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_Our efforts_: | ||
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- Internally publishing | ||
[demographic data](https://docs.google.com/spreadsheets/u/0/d/1eYqMhVBRvjCjnJpq_51h_MgLcXZQNN8wacWQC9XdzMw/edit) | ||
on a quarterly basis. For those outside of TTS, | ||
[FedScope](https://www.fedscope.opm.gov/) is the most detailed public-facing | ||
website for federal employee demographic data. | ||
- Partnering with organizations that focus on recruitment and hiring for | ||
underrepresented groups. | ||
- Supporting all employees to join an [affinity | ||
group]({% page "/training-and-development/working-groups-and-guilds-101/" %}) | ||
and/or create new groups. Our affinity groups are spaces where employees of | ||
similar identities come together in community. | ||
- Coordinating with GSA’s Senior Advisor for Diversity, Equity, Inclusion, and | ||
Accessibility who provides oversight and professional advice to TTS | ||
leadership, guilds and affinity groups. | ||
- Investing in DEIA with dedicated funding and support for employees who work on | ||
DEIA-focused internal projects. In FY23, there will be a $500,000 DEIA budget. | ||
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### Equity | ||
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_Our definition_: Equity implores us to examine the impacts of the structures | ||
and systems that govern our policies, processes, and decision-making. Are | ||
outcomes and opportunities different, depending on someone’s identities? | ||
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_Our efforts_: | ||
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- Holding quarterly feedback sessions between affinity groups and the TTS | ||
Executive Director. | ||
- Providing [unconscious bias training]({% page "/getting-started/classes/" %}) | ||
to all new employees during onboarding. | ||
- Leading regular [information sessions](https://join.tts.gsa.gov/) for | ||
candidates that focus on demystifying the federal hiring process. | ||
- Reviewing interview guides for bias. | ||
- Training hiring managers and interviewers on how to identify and reduce bias. | ||
- Sending interview questions to candidates ahead of time. | ||
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### Inclusion | ||
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_Our definition_: Inclusion and belonging focus on our workplace environment. Do | ||
our colleagues feel included, valued, welcomed, and respected? | ||
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_Our efforts_: | ||
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- Conducting an annual Inclusion and Belonging Survey. | ||
- Delivering a [DEIA onboarding class]({% page "/getting-started/classes/" %}) | ||
to all new employees. | ||
- Writing content and building products externally which follow | ||
[inclusive language principles](https://content-guide.18f.gov/our-style/inclusive-language/). | ||
- Maintaining an [Inclusion | ||
Bot]({% page "/general-information-and-resources/inclusion-bot/" %}) that | ||
nudges Slack users about exclusionary language and hurtful phrases. | ||
- Maintaining a [list of inclusive | ||
behaviors]({% page "/general-information-and-resources/inclusive-behaviors/" %}) | ||
and a [list of | ||
resources]({% page "/general-information-and-resources/deia-resources/" %}) to | ||
help our employees understand and advance DEIA through their work. | ||
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### Accessibility | ||
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_Our definition_: Accessibility focuses on access to tools and capabilities that | ||
foster equal and full participation. Does everyone in our organization have what | ||
they need to fully engage? Can everyone in the public use the products and | ||
services we deliver? | ||
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_Our examples_: | ||
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- Training for best practices and manual testing, along with developing and | ||
procuring accessible software, supporting the | ||
[Section 508](https://www.section508.gov/content/about-us) team and their | ||
responsibilities. | ||
- Maintaining an | ||
[Accessibility for Teams guide](https://accessibility.digital.gov/), equipping | ||
people across disciplines with the skills needed to successfully run an | ||
accessibility audit. | ||
- Sharing our learnings by publishing | ||
[writing guides](https://accessibility.18f.gov/), | ||
[holding talks](https://www.youtube.com/watch?v=CL6lOwJEMGQ), | ||
[writing blogs](https://digital.gov/2015/06/05/using-section-508-guidance-to-improve-the-accessibility-of-government-services/), | ||
and speaking at conferences. | ||
- Ensuring our products and services satisfy all the | ||
[Web Content Accessibility Guidelines](https://www.w3.org/WAI/standards-guidelines/wcag/) | ||
(WCAG) 2.0 AA. We offer a | ||
[checklist](https://accessibility.18f.gov/checklist/) to make sure we’re | ||
meeting all the guidelines. | ||
- Promoting inclusive design by including people of all abilities in user | ||
experience testing. This means adopting a “Solve for one, extend to many” | ||
methodology. | ||
- Ensuring all new supervisors meet with our GSA reasonable accommodation | ||
coordinator. | ||
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## How we learn | ||
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As an organization, TTS is committed to learning from its DEIA efforts. We | ||
strive to collect and publish data, and use these results to reflect honestly | ||
and critically about our progress. We have a number of channels through which we | ||
regularly collect feedback from employees. | ||
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- The Inclusion and Belonging Survey: In 2019, the Diversity Guild released the | ||
first-ever TTS Inclusion and Belonging survey as a benchmark for measuring how | ||
TTS is doing in the areas of diversity, equity, inclusion, and belonging. The | ||
responses inform the work of the Diversity Guild, both in guiding TTS-wide | ||
action items and in planning weekly Guild Office Hours. View results from | ||
[2019](https://docs.google.com/presentation/d/11acPBMr02thj8f9SIcvO9iqlzBff-MCTG8C3dL7LFqs/edit), | ||
[2020](https://docs.google.com/presentation/d/1Hhha6qPCCogu0UiufYJZ5YuhaRIfHK8zAFeeUgE1bR4/edit#), | ||
and | ||
[2021](https://docs.google.com/presentation/d/1tETeRLOydDLhMHFl1e2A5BzNhdWB9wxt4cH-yW1Qw0o/edit#). | ||
- Affinity Groups Listening Tour: We work with TTS affinity groups to understand | ||
colleagues’ unique experiences, perspectives, expertise, and needs, and | ||
advocate for visibility, sponsorship, and accountability with leaders across | ||
our organization. The TTS Executive Director and the Diversity Guild Co-Leads | ||
hold quarterly listening sessions with each Affinity Group. Guild Co-Leads | ||
work with senior leadership, Talent, our People Ops team, and other internal | ||
partners to map feedback into meaningful action. | ||
- [Federal Employee Viewpoint Survey](https://www.opm.gov/fevs/): The Office of | ||
Personnel Management (OPM) sends an annual, quantitative survey to federal | ||
employees across the government. | ||
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## DEIA Guilds | ||
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TTS has two | ||
[Guilds]({% page "/training-and-development/working-groups-and-guilds-101/#guilds-in-tts" %}) | ||
that support our DEIA efforts: Diversity Guild and Accessibility Guild. | ||
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### Diversity Guild | ||
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Founded in 2014, the Diversity Guild advances TTS’s diversity, equity, and | ||
inclusion goals. Its purpose is to help make TTS a great place to work for | ||
people of all backgrounds. | ||
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#### Getting involved | ||
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There are a number of ways you can get involved or support the Guild’s | ||
grassroots DEIA efforts. | ||
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1. Attend Guild programming: The Diversity Guild Co-Leads host weekly sessions | ||
(“Office Hours) focused on a variety of DEIA topics. Office Hours are held | ||
every Friday at 12:30-1pm EST. The meetings show up on the | ||
[TTS Working Groups and Guilds Calendar](https://www.google.com/calendar/embed?src=gsa.gov_o1aqcv28k1f0nmca5bkch8los4%40group.calendar.google.com). | ||
If you would like to be added to the invites directly, message one of the | ||
[Diversity Guild | ||
Co-Leads]({% page "/training-and-development/working-groups-and-guilds-101/#current-guilds" %}). | ||
2. Join the (Slack) conversation. TTSers regularly share articles, ask | ||
questions, and celebrate milestones via the {% slack_channel "g-diversity" %} | ||
Slack channel. To promote a healthy and respectful environment, there are | ||
[special guidelines for #g-diversity](https://docs.google.com/document/d/1IP0GERswH8t5nQxH0VyYPidj5TrkNtfJEmaPz3_y-go/edit). | ||
3. Reach out with questions: the [Diversity Guild | ||
Co-Leads]({% page "/training-and-development/working-groups-and-guilds-101/#current-guilds" %}) | ||
are available to chat with you. | ||
4. Become a DEI representative (Rep): These are volunteers across TTS that help | ||
teams create a diverse, equitable, inclusive, and welcoming TTS. While | ||
everyone on a team has a responsibility to advocate for diversity, equity, | ||
and inclusion, the DEI rep role is to make sure that DEI concerns are always | ||
on the table for their team. And, they use their team-specific knowledge to | ||
inform Guild efforts and initiatives which are typically focused | ||
organization-wide. TTS staff can become DEI reps by reaching out to their | ||
team lead, current DEIA rep, or the Diversity Guild leads. For more | ||
information, see the | ||
[DEIA rep internal listing](https://docs.google.com/document/d/1g7bpwFBfpHMy0guu5nUaF0HhBLvu42pF0nCiBdb92M4/edit). | ||
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### Accessibility Guild | ||
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Our Accessibility Guild aims to empower TTS staff to center accessibility in | ||
their work. In particular, this guild’s mission is to help TTS procure and | ||
develop accessible products to provide an excellent user experience for | ||
everyone. This includes thinking about accessibility in every step of a project: | ||
vendor management and procurement, inclusive usability testing, universal design | ||
principles in visual design and prototypes and software engineering best | ||
practices. The guild provides training and awareness to make accessibility | ||
everyone’s responsibility. | ||
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For more information, see the [Accessibility Handbook | ||
page]({% page "/accessibility/" %}), | ||
[Accessibility Guide](https://accessibility.18f.gov/), or join the | ||
{% slack_channel "g-accessibility" %} Slack channel. | ||
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## Affinity Groups | ||
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Affinity groups are spaces where employees of similar identities can talk freely | ||
amongst themselves. Depending on the group, it may be open or invite-only. Visit | ||
the [affinity groups, working groups, guilds, and other communities Handbook | ||
page]({% page "/training-and-development/working-groups-and-guilds-101/" %}) for | ||
more information. |
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