Voiceflow Live Answer Discord Example

Use Voiceflow Dialog Manager API and Knowledge Base to run a live answer Discord Bot

Prerequisite

• Discord App
• Voiceflow Chat Assistant project

Setup

Create your Discord App

Go to to https://discord.com/developers/applications to create your Discord app

Name your application and click “Create”

From the General Information tab, copy the APPLICATION ID and save it for later

On the Bot tab, generate a Token by clicking on Reset Token button

Copy the newly created token and save it for later

Scroll down and toggle PRESENCE INTENT, SERVER MEMBERS INTENT and MESSAGE CONTENT INTENT. Do not forget to save your changes.

Now, on the OAuth2 tab, select bot for the SCOPES and give the BOT PERMISSIONS you need.

Once it’s done, click the Copy button at the bottom of the page.

Open this link in a new tab and add the bot to your Discord server

On your Discord server you should now see the bot in the Users tab and a new message

If you haven’t activated the Developer Mode already, do it by going to the settings: APP SETTINGS > Advanced

Right click on your server icon in the left sidebar, click on Copy Server ID and save it for later.

You should now have: an app key a bot token a server id

Get your project Dialog API key

Go to Voiceflow Creator and open the Chat Assistant project you want to use. Click on Integration from the left sidebar (or press the 6 key)

Select the Dialog API integration, click Copy API Key to copy your Voiceflow Dialog API Key and save it for later

Setup the .env file

Rename the .env.template file to .env in your directory

DISCORD_TOKEN Discord bot token

APP_ID Discord App ID

SERVER_ID Discord server ID

VOICEFLOW_API_URL Voiceflow Dialog API endpoint (default to general runtime)

VOICEFLOW_API_KEY Voiceflow project API key (from the Integration section)

VOICEFLOW_VERSION_ID Voiceflow project version ID (only for transcripts, default to 'development')

VOICEFLOW_PROJECT_ID Voiceflow project ID (only for transcripts)

LIVEANSWERS_CHANNELS A list of the channels where the bot will be active (comma separated)

THREADS Set if you want to use threads for the answer or not (default to true)

Run your app

In the root of your directory, run the following command to install the dependencies and run the app

npm start

Videos

Here is a loom video showing the setup of the Discord bot and the Voiceflow project.

https://www.loom.com/share/5b96b4f52b494b64bd82a123f4f23c7f