Mosaico email images not showing up on Apple Mail #711
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I have been dumbfounded on why I only get the "question mark in a blue box" placeholder for my images in Apple Mail when I use Mosaico. If I open it in say, Gmail, it is fine, but not in Apple Mail. Also, if I use the traditional CiviMail message template, I don't get this problem. |
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Replies: 3 comments
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Does it happen to you when using mosaico.io demo or when using a custom installation of the mosaico library? |
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It happens when I use a custom installation. I think part of the problem is with our web host. They disabled ModSecurity and it allowed us to embed images (through code on a text block) from our website. However if I use the image block of any of the existing templates, the images don't show up on Apple Mail. It is a bit cumbersome to code the images in, but I will take it. I am not sure where the exact issue lies (our web host keeps saying the problem is not with them), but there is a work around now. |
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Well, this sounds like an issue with your hosting and nothing about mosaico: i doubt we can help. Apple does "image proxy preloading" so they do request the images linked in emails using a CDN and then if you open the email they get the image from their own CDN: it is called "mail privacy protection". Of course if your host blocks their CDN, then images in Mac/iPhone won't work. |
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Well, this sounds like an issue with your hosting and nothing about mosaico: i doubt we can help.
Apple does "image proxy preloading" so they do request the images linked in emails using a CDN and then if you open the email they get the image from their own CDN: it is called "mail privacy protection". Of course if your host blocks their CDN, then images in Mac/iPhone won't work.