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<h1 id="title" class="title">W3C Accessibility Maturity Model</h1>
<p id="w3c-state"><a href="https://www.w3.org/standards/types#ED">W3C Editor's Draft</a> <time class="dt-published" datetime="2023-10-25">25 October 2023</time></p>
<p id="w3c-state"><a href="https://www.w3.org/standards/types#ED">W3C Editor's Draft</a> <time class="dt-published" datetime="2023-11-15">15 November 2023</time></p>
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</p><p>
This document is governed by the
<a id="w3c_process_revision" href="https://www.w3.org/2023/Process-20230612/">12 June 2023 <abbr title="World Wide Web Consortium">W3C</abbr> Process Document</a>.
<a id="w3c_process_revision" href="https://www.w3.org/2023/Process-20231103/">03 November 2023 <abbr title="World Wide Web Consortium">W3C</abbr> Process Document</a>.
</p></section><nav id="toc"><h2 class="introductory" id="table-of-contents">Table of Contents</h2><ol class="toc"><li class="tocline"><a class="tocxref" href="#abstract">Abstract</a></li><li class="tocline"><a class="tocxref" href="#sotd">Status of This Document</a></li><li class="tocline"><a class="tocxref" href="#introduction"><bdi class="secno">1. </bdi>Introduction</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#About-maturity-model"><bdi class="secno">1.1 </bdi>About the <abbr title="World Wide Web Consortium">W3C</abbr> Accessibility Maturity Model</a></li><li class="tocline"><a class="tocxref" href="#WCAG-maturity-model-audience"><bdi class="secno">1.2 </bdi>Audience for the <abbr title="World Wide Web Consortium">W3C</abbr> Accessibility Maturity Model</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#scope"><bdi class="secno">1.2.1 </bdi>Scope</a></li></ol></li><li class="tocline"><a class="tocxref" href="#existing-research"><bdi class="secno">1.3 </bdi>Existing Research and Standards</a></li><li class="tocline"><a class="tocxref" href="#key-terms"><bdi class="secno">1.4 </bdi>Key terms</a></li></ol></li><li class="tocline"><a class="tocxref" href="#maturity-model-structure"><bdi class="secno">2. </bdi>Maturity Model Structure</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#description-dimensions"><bdi class="secno">2.1 </bdi>Dimensions</a></li><li class="tocline"><a class="tocxref" href="#description-proof-points"><bdi class="secno">2.2 </bdi>Proof Points</a></li><li class="tocline"><a class="tocxref" href="#description-maturity-stages"><bdi class="secno">2.3 </bdi>Maturity Stages</a></li><li class="tocline"><a class="tocxref" href="#assessment-template"><bdi class="secno">2.4 </bdi>Assessment Template</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#assessment-template-excel"><bdi class="secno">2.4.1 </bdi>Maturity Model Excel Spreadsheet</a></li></ol></li></ol></li><li class="tocline"><a class="tocxref" href="#Accessibility-maturity-per-dimension"><bdi class="secno">3. </bdi>Accessibility Maturity Per Dimension</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#Communications"><bdi class="secno">3.1 </bdi>Communications</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#communications-proof-points"><bdi class="secno">3.1.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#preconditions-for-accessible-communication"><bdi class="secno">3.1.1.1 </bdi>Preconditions for accessible communication</a></li><li class="tocline"><a class="tocxref" href="#direct-communications"><bdi class="secno">3.1.1.2 </bdi>Accessible Direct Communications</a></li><li class="tocline"><a class="tocxref" href="#communications-training"><bdi class="secno">3.1.1.3 </bdi>Accessible Communications Training</a></li></ol></li><li class="tocline"><a class="tocxref" href="#communications-ratings-for-evaluation"><bdi class="secno">3.1.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#knowledge-and-skills"><bdi class="secno">3.2 </bdi>Knowledge and Skills</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#knowledge-and-skills-proof-points"><bdi class="secno">3.2.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#assess-knowledge-and-skills"><bdi class="secno">3.2.1.1 </bdi>Assessing Current Skills to Identify and Address Gaps</a></li><li class="tocline"><a class="tocxref" href="#building-organizational-capacity"><bdi class="secno">3.2.1.2 </bdi>Building and Maintaining Organizational Capacity</a></li><li class="tocline"><a class="tocxref" href="#dimension-integration"><bdi class="secno">3.2.1.3 </bdi>Dimension Integration</a></li></ol></li><li class="tocline"><a class="tocxref" href="#knowledge-ratings-for-evaluation"><bdi class="secno">3.2.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#support"><bdi class="secno">3.3 </bdi>Support</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#support-proof-points"><bdi class="secno">3.3.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#support-staff-training"><bdi class="secno">3.3.1.1 </bdi>Support Staff Training</a></li></ol></li><li class="tocline"><a class="tocxref" href="#support-ratings-for-evaluation"><bdi class="secno">3.3.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#ict-development-lifecycle"><bdi class="secno">3.4 </bdi>ICT Development Lifecycle</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#development-lifecycle-proof-points"><bdi class="secno">3.4.1 </bdi>Proof Points for ICT Development Lifecycle Dimension</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#design"><bdi class="secno">3.4.1.1 </bdi>Design</a></li><li class="tocline"><a class="tocxref" href="#development"><bdi class="secno">3.4.1.2 </bdi>Development</a></li><li class="tocline"><a class="tocxref" href="#user-experience"><bdi class="secno">3.4.1.3 </bdi>User Experience</a></li><li class="tocline"><a class="tocxref" href="#quality-review-release"><bdi class="secno">3.4.1.4 </bdi>Quality Review Through Release</a></li><li class="tocline"><a class="tocxref" href="#ict-development-training"><bdi class="secno">3.4.1.5 </bdi>ICT Development Training</a></li></ol></li><li class="tocline"><a class="tocxref" href="#development-lifecycle-ratings-for-evaluation"><bdi class="secno">3.4.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#personnel"><bdi class="secno">3.5 </bdi>Personnel</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#personnel-proof-points"><bdi class="secno">3.5.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#targeted-recruiting"><bdi class="secno">3.5.1.1 </bdi>Targeted Recruiting</a></li><li class="tocline"><a class="tocxref" href="#accessible-job-application-platform"><bdi class="secno">3.5.1.2 </bdi>Accessible Job Application Platform</a></li><li class="tocline"><a class="tocxref" href="#strategic-engagement"><bdi class="secno">3.5.1.3 </bdi>Strategic Engagement</a></li></ol></li><li class="tocline"><a class="tocxref" href="#personnel-ratings-for-evaluation"><bdi class="secno">3.5.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#procurement"><bdi class="secno">3.6 </bdi>Procurement</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#procurement-proof-points"><bdi class="secno">3.6.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#policy-documentation"><bdi class="secno">3.6.1.1 </bdi>Policy Documentation</a></li><li class="tocline"><a class="tocxref" href="#consistent-contract-language"><bdi class="secno">3.6.1.2 </bdi>Consistent Use of Standardized Procurement Language</a></li><li class="tocline"><a class="tocxref" href="#consistent-evaluation"><bdi class="secno">3.6.1.3 </bdi>Consistent Evaluation Process and Methods</a></li><li class="tocline"><a class="tocxref" href="#accessibility-contract-language"><bdi class="secno">3.6.1.4 </bdi>Accessibility Contract Language</a></li><li class="tocline"><a class="tocxref" href="#procurement-program-management"><bdi class="secno">3.6.1.5 </bdi>Accessibility in Procurement Program Management</a></li><li class="tocline"><a class="tocxref" href="#procurement-training"><bdi class="secno">3.6.1.6 </bdi>Procurement Training</a></li></ol></li><li class="tocline"><a class="tocxref" href="#procurement-ratings-for-evaluation"><bdi class="secno">3.6.2 </bdi>Ratings for Evaluation</a></li></ol></li><li class="tocline"><a class="tocxref" href="#culture"><bdi class="secno">3.7 </bdi>Culture</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#culture-proof-points"><bdi class="secno">3.7.1 </bdi>Proof Points</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#organizational-culture-of-inclusion"><bdi class="secno">3.7.1.1 </bdi>Organizational Culture of Disability Inclusion</a></li><li class="tocline"><a class="tocxref" href="#cultural-training"><bdi class="secno">3.7.1.2 </bdi>General Training</a></li></ol></li><li class="tocline"><a class="tocxref" href="#culture-ratings-for-evaluation"><bdi class="secno">3.7.2 </bdi>Ratings for Evaluation</a></li></ol></li></ol></li><li class="tocline"><a class="tocxref" href="#Appendix"><bdi class="secno">4. </bdi>Appendix</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#internal-resources-needed-to-implement-the-maturity-model-at-your-organization"><bdi class="secno">4.1 </bdi>Internal resources needed to implement the maturity model at your organization</a></li><li class="tocline"><a class="tocxref" href="#sample-use-cases-for-identifying-internal-resources"><bdi class="secno">4.2 </bdi>Sample use cases for identifying internal resources</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#use-case-one"><bdi class="secno">4.2.1 </bdi>Use case one</a></li><li class="tocline"><a class="tocxref" href="#use-case-two"><bdi class="secno">4.2.2 </bdi>Use case two</a></li><li class="tocline"><a class="tocxref" href="#use-case-three"><bdi class="secno">4.2.3 </bdi>Use case three</a></li><li class="tocline"><a class="tocxref" href="#use-case-four"><bdi class="secno">4.2.4 </bdi>Use case four</a></li><li class="tocline"><a class="tocxref" href="#use-case-five"><bdi class="secno">4.2.5 </bdi>Use case five</a></li><li class="tocline"><a class="tocxref" href="#use-case-six"><bdi class="secno">4.2.6 </bdi>Use case six</a></li><li class="tocline"><a class="tocxref" href="#use-case-seven"><bdi class="secno">4.2.7 </bdi>Use case seven</a></li><li class="tocline"><a class="tocxref" href="#use-case-eight"><bdi class="secno">4.2.8 </bdi>Use case eight</a></li></ol></li></ol></li><li class="tocline"><a class="tocxref" href="#Acknowledgements"><bdi class="secno">5. </bdi>Acknowledgements</a><ol class="toc"><li class="tocline"><a class="tocxref" href="#key-contributors-section-editors-and-participants-active-in-the-maturity-model-subgroup-at-the-time-of-publication"><bdi class="secno">5.1 </bdi>Key contributors, section editors and participants active in the Maturity Model Subgroup at the time of publication</a></li></ol></li></ol></nav>
<section id="introduction"><div class="header-wrapper"><h2 id="x1-introduction"><bdi class="secno">1. </bdi>Introduction</h2><a class="self-link" href="#introduction" aria-label="Permalink for Section 1."></a></div>

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