meet.google.com - video or audio doesn't play

[enachi]

URL: https://meet.google.com

Browser / Version: Firefox 102.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
cannot use FF with google meet. in preview, all works - mic, sound, camera. upon joining a meeting, within 30 secs I'm being kicked out with an error: "Couldn't start the video call because of an error". so to be able to join meetings, I have to switch to MS Edge.
Console shows: WebRTC: ICE failed, add a STUN server and see about:webrtc for more details

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue. I was able to join and complete a call, with no issues encountered:

Tested with:

Browser / Version: Firefox Release 102.0.1 (64-bit)
Operating System: Windows 10 PRO x64

@enachi Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_27/2022]

[FrastSerg]

The same problem on:

Browser / Version: Firefox 102.0
Operating System: Ubuntu 18.04 x86_64
Tested Another Browser: Opera is working fine

I enter in meeting room, see interlocutors but won't hear any. They also can't hear me. After 10-20 seconds site try to reconnect. After reconnection the cycle repeated.

View the screenshot

View the screenshot

Can provide about:webrtc log file

[FrastSerg]

We appreciate your report. I was not able to reproduce the issue. I was able to join and complete a call, with no issues encountered:
...
[qa_27/2022]

The problem is not in DOM engine, WebRTC sub-module have troubles with hosts behind symmetrical NAT

[softvision-raul-bucata]

@enachi
What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)
5. Test.

[inv_27/2022]

[FrastSerg]

Screenshots by steps:

Welcome page on first start of Firefix

No Extensions

No Add-Ons

Google login page screenshot is omitted

Create a meeting room

Enable access to microphone and camera

Room activated

Five seconds latter

[enachi]

@enachi What I would do usually to test this kind of issue, is:

1. Type `about:profiles` in the url bar.

2. Choose `Create a new profile`.

3. Call it `deleteme` or anything you please.

4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)

5. Test.

[inv_27/2022]

@softvision-raul-bucata thank you, that helped. I also had to "refresh my Firefox" in order to make it work.

[softvision-oana-arbuzov]

Thanks @enachi for confirming.

[inv_28/2022]