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www.myhermes.de - PDF created PRINTS with wrongly sized images #108605

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tymcat opened this issue Aug 6, 2022 — with webcompat-app · 4 comments
Open

www.myhermes.de - PDF created PRINTS with wrongly sized images #108605

tymcat opened this issue Aug 6, 2022 — with webcompat-app · 4 comments
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-printing Issues with printing and related functionality
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needscontact

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@tymcat
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tymcat commented Aug 6, 2022 •
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URL: https://www.myhermes.de/versenden/paketschein-erstellen/bestaetigung/?id=XXXXXXXX-0c52-4850-8802-caXXXXXXXXXc&country=DE

Browser / Version: Firefox 103.0
Operating System: Mac OS X 10.15
Tested Another Browser: Yes - just tried it with yesterdays link: Safari prints fine. When the shipping is delivered I may post the original link here for verification.

Problem type: Something else
Description: PDF created PRINTS with wrongly sized images. Downloaded PDF is OK though and prints OK.
Steps to Reproduce:
I bought a shipping ticket, printed it. The QR code and other images were oversized, not fitting to their boundary. I realised it only in the hermes parcel shop when the scan didn't work.
After downloading the PDF I was able to print it with images and codes as intended.
I repeated it twice with the same ticket, so the culprit is not the PDF itself.

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@webcompat-bot webcompat-bot added this to the needstriage milestone Aug 6, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine labels Aug 6, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov added the os-mac Issues only happening on macOS. label Aug 8, 2022
@softvision-oana-arbuzov
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We appreciate your report. Navigating to the provided URL, shows an error, thus I don't have a way to check the issue.
image

Based on the provided info and the QA Triage Trend, this might be related to another observed issue regarding the print preview feature. I will be moving this to gather relevant data regarding the Trend issue.

Moving to Needscontact.

[qa_32/2022]

@softvision-oana-arbuzov softvision-oana-arbuzov added the type-printing Issues with printing and related functionality label Aug 8, 2022
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@softvision-oana-arbuzov softvision-oana-arbuzov changed the title www.myhermes.de - see bug description www.myhermes.de - PDF created PRINTS with wrongly sized images Aug 8, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal labels Aug 8, 2022
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@tymcat
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tymcat commented Aug 9, 2022

We appreciate your report. Navigating to the provided URL, shows an error, thus I don't have a way to check the issue. image

Based on the provided info and the QA Triage Trend, this might be related to another observed issue regarding the print preview feature. I will be moving this to gather relevant data regarding the Trend issue.

Moving to Needscontact.

[qa_32/2022]

Sorry for the xxxxx anonymised address – the shipping still in progress - as soon as it arrives I can post the real link, which hopefully will still be working.

@tymcat
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tymcat commented Aug 9, 2022

I tried the complete link myself - it is already outdated.
I'd have to ship something else to repeat it...

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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-printing Issues with printing and related functionality
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@tymcat @webcompat-bot @softvision-oana-arbuzov