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www.bbc.com - video or audio doesn't play #113184

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webcompat-bot opened this issue Oct 30, 2022 · 1 comment
Closed

www.bbc.com - video or audio doesn't play #113184

webcompat-bot opened this issue Oct 30, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-win11 Issues that are reproducible only on Windows 11 priority-important trend-videoplay OKR Label - video not playing or presenting graphic glitches
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worksforme

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@webcompat-bot
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webcompat-bot commented Oct 30, 2022 •
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URL: https://www.bbc.com/reel/video/p0d9wxy9/the-great-moon-hoax-that-fooled-the-world

Browser / Version: Firefox 106.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
https://www.bbc.com/reel/video/p0d9wxy9/the-great-moon-hoax-that-fooled-the-world
Video doesn't play. Works fin on edge.
I'm using w11 pro N.

I have tied several videos on bbc.com. It's the same with all of them.

Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Oct 30, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Oct 30, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Oct 30, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.bbc.com - video or audio doesn't play Oct 31, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Oct 31, 2022
@softvision-raul-bucata softvision-raul-bucata added os-win11 Issues that are reproducible only on Windows 11 trend-videoplay OKR Label - video not playing or presenting graphic glitches labels Oct 31, 2022
@softvision-raul-bucata
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We appreciate your report. I was not able to reproduce the issue:

Screenshot_5

Tested with:

Browser / Version: Firefox Release 106.0.4 (64-bit)
Operating System: Windows 11

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_44/2022]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Nov 4, 2022
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-win11 Issues that are reproducible only on Windows 11 priority-important trend-videoplay OKR Label - video not playing or presenting graphic glitches
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