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www.hulu.com - video or audio doesn't play #113238

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webcompat-bot opened this issue Oct 31, 2022 · 1 comment
Closed

www.hulu.com - video or audio doesn't play #113238

webcompat-bot opened this issue Oct 31, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-important trend-videoplay OKR Label - video not playing or presenting graphic glitches type-geolocation Issues where a VPN connection was used
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worksforme

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@webcompat-bot
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webcompat-bot commented Oct 31, 2022 •
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URL: https://www.hulu.com/watch/c4c980ed-fa6c-4dfa-a336-f99e9309622e

Browser / Version: Firefox 106.0
Operating System: Mac OS X 10.15
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: There is no video
Steps to Reproduce:
Prior to most recent update, Hulu videos played without an issue. Now, the audio still plays but the picture is missing.

Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Oct 31, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Oct 31, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Oct 31, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.hulu.com - video or audio doesn't play Nov 1, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Nov 1, 2022
@sv-calin sv-calin added the os-mac Issues only happening on macOS. label Nov 1, 2022
@softvision-raul-bucata softvision-raul-bucata added the type-geolocation Issues where a VPN connection was used label Nov 1, 2022
@softvision-raul-bucata
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We appreciate your report. I was not able to reproduce the issue. Videos on the page can be played with no issues encountered.

Notes:
Due to the HULU policy, screenshots can not be taken, as the image for the video can not be captured, just the preview thumbnail of the show

Tested with:

Browser / Version: Firefox Release 106.0.2 (64-bit)
Operating System: Mac OSX Catalina 10.15.7

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_44/2022]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Nov 1, 2022
@softvision-raul-bucata softvision-raul-bucata added the trend-videoplay OKR Label - video not playing or presenting graphic glitches label Nov 1, 2022
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-important trend-videoplay OKR Label - video not playing or presenting graphic glitches type-geolocation Issues where a VPN connection was used
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